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Thornton-Cleveleys, FY5
1.7/5, 18 Reviews
17% Recommended
71% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71.00% | 100% | £114,000 | £350,000 |
| Lettings | 100% | 50% | £560 | £560 |
Address
Farrell Heyworth
Landmark House, 5a Cleveleys Avenue, Thornton-Cleveleys, Lancashire
FY5 2UH
01253 858200
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
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Farrell Heyworth Branches (View All 24)
I don’t normally ...
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5 Star Review
Katie
By : 'Jen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : FY2
8 Dec 2022
People found this helpful0
I don’t normally write reviews, however felt I needed to share my positive experience of the service I received from Farrell Heyworth. Nothing was too much trouble and all the staff especially Katie helped me immensely. Thank you again for all your support and... Read Full Review
Comments (0)
I don’t normally write reviews, however felt I needed to share my positive experience of the service I received from Farrell Heyworth.
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Jen said about Farrell Heyworth
Services : Sales( As a Vendor )Date: 8th Dec 2022
I don’t normally write reviews, however felt I needed to share my positive experience of the service I received from Farrell Heyworth.
Nothing was too much trouble and all the staff especially Katie helped me immensely.
Thank you again for all your support and kindness.
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Purchasing my ...
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5 Star Review
Katie
Taleah
By : 'Fi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : FY2
6 Dec 2022
People found this helpful0
Thank you for all your help and support whilst I was purchasing my house. I am very happy with the service I received and communication was never an issue. Katie and Taleah were very friendly, helpful and genuine. Thank you all... Read Full Review
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Fi said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 6th Dec 2022
Thank you for all your help and support whilst I was purchasing my house. I am very happy with the service I received and communication was never an issue. Katie and Taleah were very friendly, helpful and genuine. Thank you all again.
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Absolutely dreadful and I ...
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1 Star Review
By : 'Devil'
Services : Letting( As a Tenant )
Rent PCM : £560
Would you recommend ? : No
Postcode : FY5
5 May 2022
People found this helpful1
Absolutely dreadful and I would advise to stear clear. Thry were useless at solving issue and as an ex tennet its been so bad and I def felt alone and had yo sort out and resolve with the... Read Full Review
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Devil said about Farrell Heyworth
Services : Letting( As a Tenant )Date: 5th May 2022
Absolutely dreadful and I would advise to stear clear. Thry were useless at solving issue and as an ex tennet its been so bad and I def felt alone and had yo sort out and resolve with the landlady
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More clarity in descriptions ...
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1 Star Review
Sarah
By : 'Katrina'
Services : Online Auctions
Sold price : £175000
Would you recommend ? : No
Postcode : FY3
28 Feb 2022
People found this helpful2
I have only viewed 3 properties with this agent and that was 3 too many. One was ok but the area was so run-down that I though it was due for compulsory purchase to expand a motorway or a bypass. The other two seemed to need so much attention that IMO no-one could have lived in them while the work ... Read Full Review
Comments (0)I have only viewed 3 properties with this agent and that was 3 too many. One was ok but the area was so run-down that I though it was due for compulsory purchase to expand a motorway or a bypass.
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Katrina Chinn said about Farrell Heyworth
Services : Online Auctions( )Date: 28th Feb 2022
I have only viewed 3 properties with this agent and that was 3 too many. One was ok but the area was so run-down that I though it was due for compulsory purchase to expand a motorway or a bypass.
The other two seemed to need so much attention that IMO no-one could have lived in them while the work was being done.
None of this was apparent from the 'virtual viewing' I had been sent. It would be helpful if such properties were advertised as 'needing modernisation' then they could be avoided, instead of having time wasted.
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I put my property on the ...
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1 Star Review
By : 'Katie'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £350000
Would you recommend ? : No
Postcode : FY8
17 Nov 2021
People found this helpful1
I put my property on the market with company, one woman apparently requested countless times to view. She had most of the asking price but would need a small loan to meet te price. Everyone else either didn’t turn up or hadn’t sold. I went with another agent, I could of sold... Read Full Review
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Katie B said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 17th Nov 2021
I put my property on the market with company, one woman apparently requested countless times to view. She had most of the asking price but would need a small loan to meet te price. Everyone else either didn’t turn up or hadn’t sold. I went with another agent, I could of sold this 3 months ago. The woman who wanted it then still wants it now. I’m not impressed, one guy said you need to pay £200 before we take it off the market, I said if you were as quick getting viewers to my house as you are at asking for money. I would give a better rating
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bought a property in ...
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1 Star Review
By : 'Brian'
Services : Sales( As a Buyer )
Sold price : £155000
Would you recommend ? : No
Postcode : FY7
11 Jun 2021
People found this helpful1
bought a property in fleeetwood through this agency i must say their total lack of communication probably aged me 10 years Sarah try answering the phone and ring people back when you say you will ignorance on the highest... Read Full Review
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Brian Holmes said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 10th Jun 2021
bought a property in fleeetwood through this agency i must say their total lack of communication probably aged me 10 years Sarah try answering the phone and ring people back when you say you will ignorance on the highest level
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The only agents who make ...
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1 Star Review
By : 'Adrian'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £179950
Would you recommend ? : No
Postcode : FY5
6 May 2021
People found this helpful6
The only agents who make buying a chore. Only got one star because zero was not accepted. Have viewed a property eventually, took numerous calls to get a callback for a viewing. Then had to supply financial information before being allowed to view. Personally the information requested was... Read Full Review
Comments (0)The only agents who make buying a chore.
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Adrian said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 5th May 2021
The only agents who make buying a chore.
Only got one star because zero was not accepted.
Have viewed a property eventually, took numerous calls to get a callback for a viewing.
Then had to supply financial information before being allowed to view. Personally the information requested was excessive and I may contact the Information Commissioner to
check if the demands are within GDPR requirements.
Was expecting to be asked for weight, height and inside leg measurements too.
Were they trained by the Gestapo?
I would rather miss a house than deal with them again.
Glad there are other agents in Thornton who understand customer service or I would have considered not moving.
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i wish i could have given ...
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1 Star Review
By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY5
1 Sept 2020
People found this helpful7
For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to review and notice everyone else has given them 1 star... Read Full Review
Comments (0)For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to review and notice everyone else has given them 1 star too...
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Paul Dowling said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 31st Aug 2020
For these imbeciles i wish i could have given zero stars.... Rang them up to view a house (the sale of my house is quite far along so i need to find something) and they where rude, awkward and totally uncooperative.... I came here to review and notice everyone else has given them 1 star too...
How can they sell ANY houses? I did notice that the houses i wanted to view have been on a while.. now i know why..
vendors? if you have your house up with these clowns take it down and use someone else you will NEVER sell it....
Not sure how an estate agent who blocks viewings and sales make any money.. I suspect something else is going on here
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Farrell Heyworth Cleveleys ...
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1 Star Review
By : 'Angela'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £10000
Would you recommend ? : No
Postcode : FYI
29 Aug 2020
People found this helpful1
Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody I don't know how the manage to win an award. All I can say is their are professional when it comes to lying to people about their fee Please everyone If you have already committed to this state... Read Full Review
Attached Files
Comments on Agent Fees
They would never tell you how much they are going to charge you to start with. all they would tell you is what you want to hear but when everything is completed that is when you see all the hidden fee by then is too late The money has already gone to there account. Please be careful everyone dispeople are not what they claim to be
Comments (0)Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody
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Angela said about Farrell Heyworth
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Aug 2020
Farrell Heyworth Cleveleys To be the worst state agency. We never recommend them to anybody
I don't know how the manage to win an award.
All I can say is their are professional when it comes to lying to people about their fee Please everyone If you have already committed to this state agency please make sure you put everything in writing because if you don't do their will take advantage of that
And charge you every single penny Farrell Heyworth does not think about other people when it comes to the deposit or fee anything that has to do with money their will make sure their take as much as they can if it's possible for them to leave you in the street they will. Farrell Heyworth Cleveleys Is the worst state agency I have ever dealt wit and I would never recommend them even to my worst enemy ? ?
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Management. What ...
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1 Star Review
Sarah
By : 'Patrick'
Services : Sales( As a Buyer )
Sold price : £122000
Would you recommend ? : No
Postcode : FY4
16 Jun 2020
People found this helpful11
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and chase and find ways to contact the staff. Be prepared for a long wait and to be... Read Full Review
Comments (1)Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and chase and find ways to contact the staff. Be prepared for a long wait and to be patient.
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Patrick Brown said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 15th Jun 2020
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and chase and find ways to contact the staff. Be prepared for a long wait and to be patient.
Ok my experience has been during lockdown. I see a property online and called on April 16. Viewing unfortunately was not available. However a virtue viewing was arranged 5 days after. Having looked at the property I made an offer. At this point I was told the property was a repossession and the clients would be contacted and I would be update asap. Days later I increased my offer which was excepted. I was allowed to view, socially distancing in place. From here things deteriorated very quickly. I made numerous phone calls 12. and 6 emails with no response. The only way you could speak with anyone was to choose the lettings option on the FH switchboard. Sales just would not get answered. I asked lettings 3 times to speak with a manager at sales. This never happened. However I was told that FH were aware of a problem with sales as other customers reported problems. My solicitor also had problems speaking to my contact at FH. Emails were never answered. It took just under 2 months for a procedure that I was told initially would be 3/4 weeks.
On the day of completion I had to travel from Southshore to Cleveleys to get the keys. I was treated very poorly with no customer care given. As I mentioned this was during lockdown. I was also dealing with another Estate Agent for a similar property in the same street. Here the company were very professional. Excellent customer service. Calls and emails were returned the same day or the next day.
Sorry Farrell Heyworth you were very disappointing.
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By : CAROLE SMITH
23 Jul 2020Wanted to view a property was told that they needed proof of funds before I could actually view a property. No other estate agent has asked for this before and i found it intimidating .I just hope...
Very poor service.Ackowleding ...
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2 Star Review
By : 'JL'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : FY5
26 May 2020
People found this helpful10
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office then received a phone... Read Full Review
Comments (2)Was this helpful?:
JL said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 25th May 2020
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office then received a phone call from a rude Manger stating well your speaking to me now after I mentioned they were not contactable.
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By : C A Roden
14 Jul 2020I couldnt agree more. on an online chat today 145h july 2020 Covid 19 has been used as an excuse. Sorry that doesnt wsh with me. Everybody has been told to get back to work. If you dont want to...
GOOD at selling their product ...
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1 Star Review
By : 'Charles'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY2
3 Sept 2019
People found this helpful8
GOOD at selling their product to me [very polished pitch]. BAD at selling my house [not one viewing]. UGLY at communicating [not replying to emails]. SO just ride on to another estate... Read Full Review
Comments (2)GOOD at selling their product to me [very polished pitch].
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Charles Wright said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 2nd Sep 2019
GOOD at selling their product to me [very polished pitch].
BAD at selling my house [not one viewing].
UGLY at communicating [not replying to emails].
SO just ride on to another estate agents.
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By : I agree
9 Sept 2019I have faced the...
Great customer service ...
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5 Star Review
Curt
By : 'Nic'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : FY3
31 Jul 2019
People found this helpful0
Great customer service throughout . Friendly and efficient in my dealings with the staff at this branch. Staff communicated well in regards to the... Read Full Review
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Nic said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 30th Jul 2019
Great customer service throughout . Friendly and efficient in my dealings with the staff at this branch. Staff communicated well in regards to the property.
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Unresponsive ...
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1 Star Review
By : 'Annoyed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY5
9 Nov 2018
People found this helpful13
My property was up for sale with these people for 3 months with only one viewer, turned out to be a time waster. it was removed from their books over 3 months ago, after contacting them at least 6 times asking them to remove it from Rightmove it is still there. Property now on the market with... Read Full Review
Comments (1)Was this helpful?:
Annoyed of Cleveleys said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 9th Nov 2018
My property was up for sale with these people for 3 months with only one viewer, turned out to be a time waster. it was removed from their books over 3 months ago, after contacting them at least 6 times asking them to remove it from Rightmove it is still there. Property now on the market with another agent at a different price. Advert now appears one under the other which is hindering the sale. Waste of time and effort.
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By : Paul Dowling
1 Sept 2020I'm pretty certain you had more than one enquiry because I've just rang these clowns to arrange some viewings ( My house is sold and quite far along now) They said i needed to see a Mortgage...
Pathetic. ...
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1 Star Review
By : 'Staying'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY2
12 Oct 2018
People found this helpful17
The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is they had managed to dupe some other mugs,... Read Full Review
Comments on Agent Fees
If they had sold.my house i would have complained as they did absolutely nothing for 6 months.
Comments (0)The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is they had managed to dupe some other mugs, whose house we wanted into selling with them and Justin wanted the chance to sell both really quickly. From this moment in May we have had 2 phone calls from them. 1 for a viewing for a lovely lady that wasn't in a position to buy, this was from Shona who was supposed to be selling our house, still to this day hasnt been here as she sent someone else out to show the lady round, who also hadnt seen the house before. 2nd phone call was a month ago to see if we wanted another facebook campaign.
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Staying Put. said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 11th Oct 2018
The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is they had managed to dupe some other mugs, whose house we wanted into selling with them and Justin wanted the chance to sell both really quickly. From this moment in May we have had 2 phone calls from them. 1 for a viewing for a lovely lady that wasn't in a position to buy, this was from Shona who was supposed to be selling our house, still to this day hasnt been here as she sent someone else out to show the lady round, who also hadnt seen the house before. 2nd phone call was a month ago to see if we wanted another facebook campaign.
If you are considering using this company please give your head a wobble and look elsewhere. How they are still in business is beyond me.
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I contacted Farrell Heyworth, ...
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1 Star Review
By : 'Disappointed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY2
3 Jun 2015
People found this helpful7
I contacted Farrell Heyworth, Clevelys to put two propertys on the market and also to view a property. The valuations were quickly arranged and I was told that I would be called back about the viewing as the vendors had to be contacted first. After 3 days had passed I called again to enquire... Read Full Review
What agent could do to change your mind?
The agent needs to engage honestly with both vendors and buyers
Comments (1)I contacted Farrell Heyworth, Clevelys to put two propertys on the market and also to view a property. The valuations were quickly arranged and I was told that I would be called back about the viewing as the vendors had to be contacted first.
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Disappointed said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 2nd Jun 2015
I contacted Farrell Heyworth, Clevelys to put two propertys on the market and also to view a property. The valuations were quickly arranged and I was told that I would be called back about the viewing as the vendors had to be contacted first.
After 3 days had passed I called again to enquire about the viewing, I spoke to at least two people and it was quite apparent that nothing had been done to arrange the viewing. As my impression of this company was that they were not promoting their clients property I cancelled the valuation requests. I was later called about the viewing that I had requested and this was arranged, during this phone call I confirmed that the valuation visits had been cancelled.
I viewed the property that I had requested a viewing of but some time later received an email telling me that the valuations were still going to go ahead. I phoned their office again told them that I had cancelled the valuations, and also requested a viewing of another property. I was again told that they would get back to me after calling the vendor.
I called again later that day and was told that they had still not been able to contact the vendor. The next day having still not received a call from Farrell Heyworth I went to externally view the property that I was interested in, and to my surprise according to the signboard outside the house IT WAS NO LONGER EVEN BEING MARKETED BY FARRELL HEYWORTH. I knocked on the door and spoke to the vendor who informed me that she had placed the property with another agent about a month previously, AND that Farrell Heyworth had not contacted her about my prospective viewing, even though she had been available.
I was subsequently passing the Farrell Heyworth office and decided to call in to see why they were telling me stories that had little more effect than to waste my time. Even though I told their representative that I had spoken to the vendor and viewed her property, he insisted that he had been trying to contact her, and when I asked why he was even trying to arrange a viewing for me when the property was no longer in their hands then he said that the vendor was not out of contract and that it was within his rights to still market her property.
Very shortly afterwards I bumped into the vendor in the street and told her what the rep in Farrell Heyworth's had said, the vendor told me that not only was she out of contract, but that she had got Farrell Heyworth's to sign to say that she was free to market her property with another agent, and that she was just on her way to their office to sort them out. Shortly after this again met the lady in the street and she told me that Farrell Heyworth's had agreed to take the property down from their website - I have just checked their website and cannot find the property, so presumably they have indeed done this.
After having been misled so badly by members of staff at Farrell Heyworth's Clevelys office, not only would I never sell a property through them I will never again even try to arrange a viewing of a property through them - You can't manufacture time and anybody who wastes your time is wasting your life!
The UK's Largest Customer Review Website for the Property Industry
By : Adam Graham - Branch Manager
4 Jun 2015We are sorry to hear that you were unhappy with the service you received from our Cleveleys branch. Customer service is very important to us and unfortunately you seem to have experienced some...
Awful service. Terrible ...
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1 Star Review
By : 'house'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £237500
Would you recommend ? : No
Postcode : FY5
3 Jun 2015
People found this helpful7
Awful service. Terrible photos that they refused to change.No feedback and when I ended the contract it took a month of chasing before they would take my property of Rightmove. I could go on and on about the lack of customer... Read Full Review
Comments (1)Was this helpful?:
house seller said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 2nd Jun 2015
Awful service. Terrible photos that they refused to change.No feedback and when I ended the contract it took a month of chasing before they would take my property of Rightmove. I could go on and on about the lack of customer service.
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By : Adam Graham - Branch Manager
3 Jun 2015We're sorry to hear that you were not happy with the service you received from our Cleveleys branch. As I don't know the address of your property I am not able to fully investigate this matter, I...
Without doubt the most lazy, ...
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1 Star Review
By : 'vexpez'
Services : Sales( As a Vendor )
Would you recommend ? : No
9 Aug 2010
People found this helpful7
Without doubt the most lazy, incompetent, illiterate estate. Always had to chase, even tried to get us to be at the house to show people round ! Took threats to even get a conclusion to the sale. The easiest money they have ever made. Do not... Read Full Review
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vexpez said about Farrell Heyworth
Services : Sales( As a Vendor )Date: 8th Aug 2010
Without doubt the most lazy, incompetent, illiterate estate. Always had to chase, even tried to get us to be at the house to show people round ! Took threats to even get a conclusion to the sale. The easiest money they have ever made. Do not use.
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