By : 'lyndon' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £795 Would you recommend ? : No Postcode : DE7
2 Aug 2023
People found this helpful0
Burchell Edwards ilkeston are a bunch of crooks.
I paid £183 to secure a house on shaw street.
The following day I was told I had 2 ccj's buy the lettings manager amber rabusin.
I checked on experian and found no ccj's were there and also no record of any company doing a... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 2nd Aug 2023
Burchell Edwards ilkeston are a bunch of crooks. I paid £183 to secure a house on shaw street. The following day I was told I had 2 ccj's buy the lettings manager amber rabusin. I checked on experian and found no ccj's were there and also no record of any company doing a credit check. When I told amber rabusin this she said sorry you have lied and mislead us so you lose your deposit. I sent here a copy of my full credit report and after a series of lies I am being ignored and still no money
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Best team ...
Share On :
5 Star Review
By : 'Hussain' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : DE7
24 May 2023
People found this helpful0
Where do I begin, from start to finish Burchelll Edwards supported myself and my wife in every step of the mortgage and purchase process. In particular Chloe Elton and Leona Hewitt who were both kind, patient and understanding with our circumstance.
I'd also like to say that Sian-Louise,... Read Full Review
Where do I begin, from start to finish Burchelll Edwards supported myself and my wife in every step of the mortgage and purchase process. In particular Chloe Elton and Leona Hewitt who were both kind, patient and understanding with our circumstance.
I'd also like to say that Sian-Louise, the solicitor who helped with the documents was really patient with me and answering all questions that I asked. I can say this was one of the smoothest and best experiences I've had and would definitely be returning in the future when the time comes to buy another or sell the current house.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Worst ...
Share On :
1 Star Review
By : 'Charlotte' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : NG16
3 Jul 2022
People found this helpful0
Worst experience I’ve ever had with a letting agent.
We were told before moving in that the garden was going to be sorted out for the move in date (it was covered in overgrown weeds when we viewed) all that was done was the weeds strimmed down and the garden left a muddy mess (it still... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Jul 2022
Worst experience I’ve ever had with a letting agent. We were told before moving in that the garden was going to be sorted out for the move in date (it was covered in overgrown weeds when we viewed) all that was done was the weeds strimmed down and the garden left a muddy mess (it still is). In December we were asked to get our boiler repaired ourselves and the money would be deducted from the rent, they claim they haven’t been able to get in contact with the landlord to get written consent for this (surely that should have been done before telling us to get our own contractor) it’s now been nearly 6 months and they apparently still haven’t had contact with him despite having to speak to him to get us a new oven fitted (that alone took over a month leaving us without an oven to use just after bringing home our newborn) Multiple times we have paid rent and had to chase them for it as they claim it couldn’t be found until proof was sent and all of a sudden within 10 minutes it gets found, they managed to lose the rent for that long that we had to pay another month before the previous rent had been found. We asked when we moved in about our designated parking space, we are still waiting to find out which space it is 7 months later, that leaves us with no hope over the complaint we made about parking back in January that still hasn’t been resolved. The keys they gave us when we moved in weren’t even for the house we were moving into. When we moved in there was no gas or electric as the previous tenant was in arrears and it had been cut off, the estate agents refused to help us in the matter and unless we could provide the previous tenants forwarding address we couldn’t get the gas and electric back on leaving us stuck just as we moved in. Once the gas and electric was finally sorted it then became apparent that we could only get hot water downstairs so having a shower was completely out the window. We’ve had to complain about nuisance neighbours and clearly nothing has been done as we found out when we went out one day and the nuisance neighbours sprayed the inside of the car with a hosepipe as we drove past completely soaking our 6 week old baby in freezing cold water (the windows were down as it was a hot day). I would avoid moving into my dream home if it was through this estate agents it has been the most stressful experience I have ever had to go through
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Helpful ...
Share On :
5 Star Review
By : 'Lucy' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DE7
1 Sept 2020
People found this helpful0
Jade was very helpful throughout the process and always polite. She informed us when she recieved any information and was happy to help with any paperwork sent from the... Read Full Review
Services : Sales( As a Vendor )Date: 31st Aug 2020
Jade was very helpful throughout the process and always polite. She informed us when she recieved any information and was happy to help with any paperwork sent from the solicitors.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Top Class ...
Share On :
5 Star Review
By : 'Steve' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DE7
1 Jul 2018
People found this helpful0
My first contact with Burchell Edwards was through Holly when she came to value my house. She is extremely professional, knowledgeable of the local market and gave me good advice and a valuation on my home which I had hoped to achieve.
Once I had decided to market my home with Burchell Edwards, I... Read Full Review
Services : Sales( As a Vendor )Date: 30th Jun 2018
My first contact with Burchell Edwards was through Holly when she came to value my house. She is extremely professional, knowledgeable of the local market and gave me good advice and a valuation on my home which I had hoped to achieve. Once I had decided to market my home with Burchell Edwards, I dealt with Holly, Gemma and Jade. I was constantly kept up to speed by Jade, when viewings were required and I was achieving a lot of viewings right from the start. Burchell Edwards use a professional photographer and it really does make a difference to the quality of the photos which are then used to market your house. Within 2 weeks, I had received an offer on my house. I cannot fault Holly, Jade and Gemma for everything they did to sell my house. Gemma is quite obviously a great manager and has a good team working with her. The final part of my sale was handled by Vanessa and Steve who were both excellent in the way in which they dealt with everything. If you want to sell your house - get in touch with Burchell Edwards. You really do get what you pay for. Fantastic service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent ...
Share On :
5 Star Review
By : 'Gascoyne' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DE7
20 Apr 2018
People found this helpful0
We have had a very positive experience with all staff at Burchell and Edwards. Everything was explained to us about what would happen and when. All staff have been lovely and listened to our worries and concerns. They priced our house just right and it sold within one day of going on the market. ... Read Full Review
Services : Sales( As a Vendor )Date: 19th Apr 2018
We have had a very positive experience with all staff at Burchell and Edwards. Everything was explained to us about what would happen and when. All staff have been lovely and listened to our worries and concerns. They priced our house just right and it sold within one day of going on the market. We could not have asked for anymore. We strongly recommend Burchell and Edwards. A great group of staff.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Residential ...
Share On :
5 Star Review
By : 'Andy' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DE7
20 Apr 2018
People found this helpful0
I sold with Burchells Ilkeston and they were excellent. Gemma Jade and Holly I would highly recommend. I work for a different agent and chose Burchells as I know Gemma is a very proactive sales manager. My house sale fell through twice due to chain issues but each time they soon got plenty of... Read Full Review
Services : Sales( As a Vendor )Date: 19th Apr 2018
I sold with Burchells Ilkeston and they were excellent. Gemma Jade and Holly I would highly recommend. I work for a different agent and chose Burchells as I know Gemma is a very proactive sales manager. My house sale fell through twice due to chain issues but each time they soon got plenty of viewers round and kept me informed at all times with feedback. To achieve an above asking price result after two sales falling through was brilliant and the negotiators Jade and Holly worked hard to resell my home each time.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The service that you provided ...
Share On :
5 Star Review
By : 'Lorraine' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DE75
2 Mar 2018
People found this helpful0
The service that you provided on the recent letting of my property was second to none...very quick and efficiently done..well done and a big thankyou...no landlord wants to see a property empty...when i come into the agency, all the staff are always polite and very... Read Full Review
Comments on Agent Fees
Everyone has to pay fees...i dont have a comparison of what other agents charge...so can't make an acurate comment on this
Services : Letting( As a Owner )Date: 2nd Mar 2018
The service that you provided on the recent letting of my property was second to none...very quick and efficiently done..well done and a big thankyou...no landlord wants to see a property empty...when i come into the agency, all the staff are always polite and very helpful.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We have used Burchell Edwards ...
Share On :
1 Star Review
By : 'royr' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : DE7
23 Jan 2018
People found this helpful1
We have used Burchell Edwards to manage the letting of only one of our 5 properties, and I can only say their service is awful. Once the current let comes to an end we will never user them again. There is too much to say here, but landlords stay away. At least CHECK their reviews before you... Read Full Review
Comments on Agent Fees
I was changed £90 for them to do something which involved no work on there part at all.
Services : Letting( As a Owner )Date: 23rd Jan 2018
We have used Burchell Edwards to manage the letting of only one of our 5 properties, and I can only say their service is awful. Once the current let comes to an end we will never user them again. There is too much to say here, but landlords stay away. At least CHECK their reviews before you consider using them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Jade was a pleasure to deal ...
Share On :
5 Star Review
By : 'Adam' Services : Sales( As a Buyer ) Sold price : £158000 Would you recommend ? : Yes Postcode : DE7
22 Jan 2018
People found this helpful0
Jade was a pleasure to deal with from start to finish. I know she was there to do a job however we always felt she went the extra mile to help us. We had a lot of problems with our chain but having someone like Jade who was always at the other end of the phone or email was a massive help. Thank you ... Read Full Review
Jade was a pleasure to deal with from start to finish. I know she was there to do a job however we always felt she went the extra mile to help us. We had a lot of problems with our chain but having someone like Jade who was always at the other end of the phone or email was a massive help. Thank you Jade.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Jade and Gemma were amazing! ...
Share On :
5 Star Review
By : 'MarcoLeeZikic' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DE7
15 Jan 2018
People found this helpful0
Jade and Gemma were amazing! They did everything they could to assist in the sale of the property and even went the extra mile when I was sick by delivering form for me to sign. The whole experience was pretty much stress free (as much as selling a house can be) and it was like working with... Read Full Review
Services : Sales( As a Vendor )Date: 15th Jan 2018
Jade and Gemma were amazing! They did everything they could to assist in the sale of the property and even went the extra mile when I was sick by delivering form for me to sign. The whole experience was pretty much stress free (as much as selling a house can be) and it was like working with friends. I would highly recommend BE Ilkeston to anyone and I am thankful for such great professionals!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Jade showed us round our ...
Share On :
5 Star Review
By : 'Carrie' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : DE74
14 Jan 2018
People found this helpful0
Jade showed us round our property & provided us with an excellent service from start to finish. She was always happy to help with any questions we had. Even after the property had sold I phoned Jade with a query and she solved it straight away for us. Thankyou to Jade & Burchell Edwards for ... Read Full Review
Jade showed us round our property & provided us with an excellent service from start to finish. She was always happy to help with any questions we had. Even after the property had sold I phoned Jade with a query and she solved it straight away for us. Thankyou to Jade & Burchell Edwards for making our house move run so smoothly.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I am a Property Investor, ...
Share On :
5 Star Review
By : 'Bob' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DE21
14 Jan 2018
People found this helpful0
I am a Property Investor, Jade has shown me round several properties in the area. On each occasion she has been very professional, always on time, courteous and providing the property brochure whilst answering questions or offering to find the answer from her colleagues before getting back to me.
I ... Read Full Review
Services : Letting( As a Owner )Date: 14th Jan 2018
I am a Property Investor, Jade has shown me round several properties in the area. On each occasion she has been very professional, always on time, courteous and providing the property brochure whilst answering questions or offering to find the answer from her colleagues before getting back to me. I wish her well in her agency journey, to me she is valuable member of your team.
Bob
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very unprofessional, ...
Share On :
1 Star Review
By : 'John' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : DE7
27 Nov 2017
People found this helpful2
Very unprofessional, dishonest and not customer focussed at all. Devalued my house to get a quick sale and get commission from a house builder as previously valued my house 2 months prior for a private sale and valued it much higher. Would not recommend at... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 27th Nov 2017
Very unprofessional, dishonest and not customer focussed at all. Devalued my house to get a quick sale and get commission from a house builder as previously valued my house 2 months prior for a private sale and valued it much higher. Would not recommend at all.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Callum; showed me Round the ...
Share On :
5 Star Review
By : 'Dave' Services : Letting( As a Tenant ) Rent PCM : £475 Would you recommend ? : Yes Postcode : DE7
20 Jan 2015
People found this helpful0
Callum; showed me Round the property; very polite, helpful, let me alone to inspect house and just bring on hand to answer any questions. Adam; dealt with all paper work in the office: knows... Read Full Review
Services : Letting( As a Tenant )Date: 20th Jan 2015
Callum; showed me Round the property; very polite, helpful, let me alone to inspect house and just bring on hand to answer any questions. Adam; dealt with all paper work in the office: knows his job. Fast, efficient and also very helpful.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
From the start of the process ...
Share On :
5 Star Review
By : 'Liz' Services : Letting( As a Owner ) Rent PCM : £450 Would you recommend ? : Yes Postcode : DE7
20 Jan 2015
People found this helpful1
From the start of the process Adam was excellent. A card from Burchell Edwards was posted through my door and at the time i was thinking about renting the property. I phoned Adam and we arranged a meeting at the property. At that initial meeting (November 2014) he was very helpful and informative ... Read Full Review
Comments on Agent Fees
The agents fees were as i expected - i went for the full management package which suits me as i do not live nearby, and i am perfectly happy.
Services : Letting( As a Owner )Date: 20th Jan 2015
From the start of the process Adam was excellent. A card from Burchell Edwards was posted through my door and at the time i was thinking about renting the property. I phoned Adam and we arranged a meeting at the property. At that initial meeting (November 2014) he was very helpful and informative and because of this i had no hesitation in putting the property in his hands. However, at that time i was still in the process of removing my personal possessions so we agreed to leave the rental marketing until after Christmas. We made an appointment for Saturday 10 January and he came to see me in the morning and went through the agreement etc. and took photographs - as usual he was professional and i was assured that my house would be in safe hands. He had arranged a viewing for Monday 12 January and by Tuesday the property was let. The tenant moved in yesterday (19 January 2015). This was quite a nerve wracking time for me but Adam made the whole experience so easy. Thank you Burchell Edwards.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We are currently renting a ...
Share On :
4 Star Review
By : 'LyndseyP' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : Yes Postcode : DE7
11 Jan 2015
People found this helpful0
We are currently renting a property that was dual marketed (by the below landlord). I originally tried to contact the other company marketing the property as their listing came up first online, however after calling several times without an answer, I saw that it was also marketed by Burchell... Read Full Review
What agent could do to change your mind?
We felt that, in comparison to other local agents, the fees charged by Burchell Edwards were more expensive.
The charge to reference an individual was the same as other agencies, however we were not given the option to be referenced as a couple which other agencies offer at a cheaper price than two individual referencing fees.
We felt that the charge for drawing up the tenancy agreement was expensiv. As a property management company we felt that a standard tenancy agreement was probably in use for all properties (no property specific clauses or information was included) and as such only the address and names of tenants/landlords would need to be edited, which would not warrant the £210 charge.
The charge for renewing the tenancy agreement seems to be the same as other agents in the area.
Comments on Agent Fees
We felt that, in comparison to other local agents, the fees charged by Burchell Edwards were more expensive.
The charge to reference an individual was the same as other agencies, however we were not given the option to be referenced as a couple which other agencies offer at a cheaper price than two individual referencing fees.
We felt that the charge for drawing up the tenancy agreement was expensiv. As a property management company we felt that a standard tenancy agreement was probably in use for all properties (no property specific clauses or information was included) and as such only the address and names of tenants/landlords would need to be edited, which would not warrant the £210 charge.
The charge for renewing the tenancy agreement seems to be the same as other agents in the area.
Services : Letting( As a Tenant )Date: 11th Jan 2015
We are currently renting a property that was dual marketed (by the below landlord). I originally tried to contact the other company marketing the property as their listing came up first online, however after calling several times without an answer, I saw that it was also marketed by Burchell Edwards and called them instead.
The property itself is exactly as described (and lovely). Callum was quick to arrange a viewing and even suggested another property of a similar style in the area, owned by the same landlord, that we could view at the same time. I really appreciated this as I'd rung a few other agents about properties to find that they were already let and no effort was made to suggest any alternatives that were avilable.
We were able to view the next day, in the evening and Callum called the next day to say that the landlord was happy to let to us, was quick to send over our log ins for referencing and the tenancy agreement.
We found it slightly slow to get an answer re: installing Sky TV at the property (although it was over the Xmas/NY period) and contacted the property manager at Burchell Edwards, the property manager still has not replied and Callum contacted the landlord and resolved the issue instead, which we very much appreciated.
We visited branch a few times with ID, to sign the tenancy agreement etc and everyone in branch was friendly and helpful, despite it being incredibly busy in there!
From start to finish, arranging the tenancy was a very quick and straight forward process which is exactly what we were looking for.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We received a prompt and ...
Share On :
5 Star Review
By : 'Sazwizz' Services : Letting( As a Tenant ) Rent PCM : £465 Would you recommend ? : Yes Postcode : DE7
10 Jan 2015
People found this helpful0
We received a prompt and efficient service. The member of staff was in constant contact with us and kept us up to date. Overall a very friendly and effective... Read Full Review
Services : Letting( As a Tenant )Date: 10th Jan 2015
We received a prompt and efficient service. The member of staff was in constant contact with us and kept us up to date. Overall a very friendly and effective business.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Hello Everyone
From My ...
Share On :
5 Star Review
By : 'Neshev' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : Yes Postcode : DE7
10 Jan 2015
People found this helpful0
Hello Everyone
From My experience i can see : For 10 days The Team was able to do all checks and paperworks whats need to be done .
Well Done.
5 Stars from me , keep on going like this !!!!
Velimir... Read Full Review
Services : Letting( As a Tenant )Date: 10th Jan 2015
Hello Everyone
From My experience i can see : For 10 days The Team was able to do all checks and paperworks whats need to be done .
Well Done.
5 Stars from me , keep on going like this !!!!
Velimir Neshev
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Our rental property had been ...
Share On :
5 Star Review
By : 'Phil' Services : Letting( As a Owner ) Rent PCM : £550 Would you recommend ? : Yes Postcode : DE7
6 Jan 2015
People found this helpful1
Our rental property had been on the market for over two months with a rival lettings agent. There had been few viewings and no one had shown interest in letting the property. I spoke to two alternative local lettings agencies about joint marketing of the property and chose Burchell Edwards as their ... Read Full Review
Services : Letting( As a Owner )Date: 6th Jan 2015
Our rental property had been on the market for over two months with a rival lettings agent. There had been few viewings and no one had shown interest in letting the property. I spoke to two alternative local lettings agencies about joint marketing of the property and chose Burchell Edwards as their lettings negotiator, Adam Cliff, presented a more professional approach to business. Within one week of instructing Burchell Edwards the property had been viewed and a prospective tenant identified. I was impressed by the speed and professionalism with which Burchell Edwards acted on my behalf and the property is now let.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
1 - 20 of 51 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.