Abacus Estates are a professional multipurpose estate agency dealing with residential sales, lettings and management, the sale and marketing of new developmeants & Investments
By : 'Naji' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW2
14 Jul 2020
People found this helpful0
Extremely professional and more importantly did not get the feeling I was being pigeonholed into certain flats as with certain other... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jul 2020
Extremely professional and more importantly did not get the feeling I was being pigeonholed into certain flats as with certain other agencies.
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The old tennants were still ...
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1 Star Review
By : 'Tennant' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
18 May 2020
People found this helpful0
The old tennants were still in the flat whilst we were moving in. They said they had been given no notice to move out. We moved in, there was; mud on the walls, broken drawers, mouldy showers, broken freezer, old tennants stuff still in the flat. NONE OF THIS WAS EVER CORRECTED BY THE AGENCY. (6... Read Full Review
Services : Letting( As a Tenant )Date: 17th May 2020
The old tennants were still in the flat whilst we were moving in. They said they had been given no notice to move out. We moved in, there was; mud on the walls, broken drawers, mouldy showers, broken freezer, old tennants stuff still in the flat. NONE OF THIS WAS EVER CORRECTED BY THE AGENCY. (6 months later).
We have gone directly to the landlord in the past, and they seemed to have no knowledge of what was going on with the property from Abacus
They use a 3rd party agency that is just as bad. I have been dealing with one individual who is as un-cooperative as she is unprofessional. I have felt like she has been having a go at me on the phone in the past.
I would advise Abacus to ditch CK management, terrible.
For your own sake do not use this agency.
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This agency is a joke, I am ...
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1 Star Review
By : 'Anna' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
17 Mar 2020
People found this helpful1
This agency is a joke, I am wondering how are they still operating. Wouldn't recommend it to anyone, unless to police to check what are they up to. They are not able to solve any problems, they ignore tenants, I mean literally - they don't pick up their phones and don't answer... Read Full Review
Services : Letting( As a Tenant )Date: 17th Mar 2020
This agency is a joke, I am wondering how are they still operating. Wouldn't recommend it to anyone, unless to police to check what are they up to. They are not able to solve any problems, they ignore tenants, I mean literally - they don't pick up their phones and don't answer their emails. They lie and they will screw you up with money. Perfect combo.
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AVOID!! ...
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1 Star Review
By : 'EDM' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
4 Feb 2020
People found this helpful5
AVOID!!
Shelley is absolutely useless!! Having to find a new flat by Feb, I went into the office before New Year's to get registered. At that time, Shelley told me she had a number of properties fitting my criteria coming on in Jan and would contact me - NO COMMUNICATION
In the New... Read Full Review
Services : Letting( As a Tenant )Date: 4th Feb 2020
AVOID!!
Shelley is absolutely useless!! Having to find a new flat by Feb, I went into the office before New Year's to get registered. At that time, Shelley told me she had a number of properties fitting my criteria coming on in Jan and would contact me - NO COMMUNICATION
In the New Year, I then sent her a number of emails and made calls to get an update - NO COMMUNICATION
I then personally went into the office where Shelley claimed she was very busy and would get back to me the next day - NO COMMUNICATION
Finally, being under pressure by another agent to make a decision at the end of the day, I went into the office again. Explained the situation to Shelley who said she had a few properties and would arrange viewings for that afternoon - NO COMMUNICATION
Ironically, on my first meeting with Shelley, she advised me to only register with 3 agents on the High Street (them being one). THANK GOD I did not listen to her self serving advice. Otherwise, I would be homeless right now.
DO YOURSELF A FAVOR AND AVOID THIS AGENCY - certainly for rentals.
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Poor service for ...
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1 Star Review
By : 'A' Services : Letting( As a Owner ) Rent PCM : £1300 Would you recommend ? : No Postcode : NW6
6 Feb 2019
People found this helpful4
Abacus have managed my flat for some years. They were originally called Noe Glasman and they were very good, but in the past couple of years their service has become very poor. They had some good people who seem to have left. They don't arrange repairs even when tenants ask repeatedly, they ... Read Full Review
Services : Letting( As a Owner )Date: 6th Feb 2019
Abacus have managed my flat for some years. They were originally called Noe Glasman and they were very good, but in the past couple of years their service has become very poor. They had some good people who seem to have left. They don't arrange repairs even when tenants ask repeatedly, they don't arrange renewal documentation and they don't respond to requests and queries. When people leave no-one seems to monitor their emails. I am looking for a new agent.
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I have been privately renting ...
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1 Star Review
By : 'renter444' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NW10
12 Oct 2017
People found this helpful4
I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you are told they will do it immediately, and of course nothing... Read Full Review
Comments on Agent Fees
Thank fully we are not paying most of the fees, due to the incompetency we have encountered
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Oct 2017
I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you are told they will do it immediately, and of course nothing happens. It is 2 days before I move, and yet i don't have a contract because it has taken their administrator over 4 times to spot her own errors and get things corrected. The actual letting agent we dealt with was very inexperienced, and insisted on trying to arrange things over text, but then would ignore the messages. Numerous times he agreed to meet me at a property before he had the consent of the landlord/tenants, and then only cancelled a few minutes before when he realised he couldn't get the keys. They are shambolic and my stress levels are currently through the roof. Due to all the issues we have had, they have agreed not to charge us any fees, which at least demonstrates that they know how awful their service is.
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Would not recommend, at all. ...
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2 Star Review
By : 'DR' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
5 Sept 2017
People found this helpful3
Would not recommend, at all.
I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property.
They were not helpful in rectifying this, stating instead that the employee at fault... Read Full Review
Services : Letting( As a Tenant )Date: 4th Sep 2017
Would not recommend, at all. I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property. They were not helpful in rectifying this, stating instead that the employee at fault was no longer with them and that this was not surprising behaviour by him - as if this should have been my problem? They also did not honour the break clause in the Tenancy Agreement. THIS is what I find unacceptable and very disappointing and distressing. I was very disappointed with the service I received from them.
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Fast, efficient and friendly ...
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5 Star Review
By : 'Charles' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : NW23
27 Aug 2015
People found this helpful0
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable... Read Full Review
Services : Letting( As a Tenant )Date: 26th Aug 2015
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable cost.
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I found Helen to be really ...
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5 Star Review
By : 'Jo' Services : Sales( As a Buyer ) Sold price : £350000 Would you recommend ? : Yes Postcode : NW6
18 Aug 2015
People found this helpful0
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service was... Read Full Review
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service was personal and friendly and I wouldn't hesitate in using Abacus, and specifically Helen again.
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Absolutely appalling service. ...
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1 Star Review
By : 'Lilly' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £2 Would you recommend ? : No Postcode : NW6
6 May 2015
People found this helpful4
Absolutely appalling service.
Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't.
These are the kind of operators in the... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 5th May 2015
Absolutely appalling service.
Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't.
These are the kind of operators in the letting market that have politicians backing the idea of banning letting fees to appease voters or regulatory bodies to penalise people. After this wasted two hour round trip I am a convert to these policies. Rogue traders need to be stopped.
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I was looking for a one ...
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5 Star Review
By : 'Beatrice' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : NW6
19 Feb 2015
People found this helpful0
I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and to ask us if we needed anything. The agency has... Read Full Review
Services : Letting( As a Tenant )Date: 19th Feb 2015
I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and to ask us if we needed anything. The agency has a great attention to customers and their needs.
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I sold a 2 bedroom flat in NW ...
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5 Star Review
By : 'Richard' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NW6
18 Feb 2015
People found this helpful1
I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services and also the subsequent... Read Full Review
What agent could do to change your mind?
The fees were competitive for the quality of services provided
Comments on Agent Fees
The fees were competitive for the quality of services provided
Services : Sales( As a Vendor )Date: 18th Feb 2015
I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services and also the subsequent sale. I have been resident overseas during this entire period.
The letting and management services were consistently of a commendable standard. There were no extended void periods, the rent was collected and paid promptly into my account and any necessary repairs were arranged and managed by the agent at a competitive price
I decided to sell the property in November of 2014 when the tenants gave two months' notice to vacate the property. Guy advised on a fair market price and found a cash buyer during the tenants' notice period. Contracts were exchanged on the day the tenants vacated the property, with completion taking place five days later.
I have no reservations in recommending the Abacus team for both lettings/management and sales. I have found the services they provide to be very professional and responsive to the needs of the landlord/tenants/buyer. As a non-resident landlord, I could not have asked for more in the way that my property was managed and ultimately sold.
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Went into the shop and ...
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5 Star Review
By : 'Mike' Services : Letting( As a Tenant ) Rent PCM : £1450 Would you recommend ? : Yes Postcode : NW6
16 Feb 2015
People found this helpful1
Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching my requirements.
He got me in to view it at a time... Read Full Review
Services : Letting( As a Tenant )Date: 16th Feb 2015
Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching my requirements.
He got me in to view it at a time that worked for me (even though it wasn't convenient for him) and after making an offer did everything he could to facilitate and make discussions easy. He was also available outside of normal working hours and did everything he could to make this a pain-free process. He is friendly and approachable and I will definitely be calling him if I look to move in the area again. If not, he'll certainly be getting referrals from me.
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Stephen was professional, ...
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4 Star Review
By : 'A.Lewis' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW3
5 Feb 2015
People found this helpful1
Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the... Read Full Review
Services : Letting( As a Tenant )Date: 5th Feb 2015
Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the property.
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Everything was perfect until ...
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1 Star Review
By : 'Nicolas' Services : Letting( As a Tenant ) Rent PCM : £1516 Would you recommend ? : No Postcode : NW6
24 Jun 2014
People found this helpful2
Everything was perfect until we moved in and paid them what we had to pay.
On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate called him angry because of all the unreplied emails ... Read Full Review
What agent could do to change your mind?
They just do not deserve any fees for the service they offered.
Services : Letting( As a Tenant )Date: 23rd Jun 2014
Everything was perfect until we moved in and paid them what we had to pay. On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate called him angry because of all the unreplied emails and after not having received the deposit back in 2 weeks when they said it would take 7-10 days, James told him not to be rude instead of apologizing. After 3 weeks of the move out date, I sent an email asking if it was a joke since no one let us know anything no apologized for the huge delay, so I thought legitimately that maybe we would have never seen the money back. Shirley Lascaris replied 4 days after calling me an idiot, as they sent the money to my flatmate, when we agreed previously to send the money on two separate accounts, just like we paid when we moved in. During our tennancy, the continuously entered the flat witout giving notice for their viewings, violating our privacy and sometimes also scaring us when we found them in the flat when getting back home. This behaviour and lack of prefessionality is unacceptable for a real estate agency that calls itself reliable. I would seriously not advice to use their service. Then of course, if you need to sell your house or rent your flat they will be adorable, as they would make money out of it.
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I have just moved to London ...
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1 Star Review
By : 'Leonidas' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NW10
17 Aug 2013
People found this helpful5
I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I don't really know London. James showed me a property in the area... Read Full Review
What agent could do to change your mind?
He should really apologize for his behavior and totally refund me.
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Aug 2013
I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I don't really know London. James showed me a property in the area between Willesden Junction and Harlesden and repeatedly told me that it is an absolutely safe neighborhood. I made an offer and gave a 500 holding deposit. While waiting for the landlords reply I thought it might me a good idea to have a second look in the neighborhood. I was shocked be the surrounding place and decided to make my own search in the web regarding the area. I also asked some friends that live in London for several years about the area and all the information that I collected reaffirmed my initial impression regarding safety. A couple of hours after giving my holding deposit I spoke with James to express my concerns and to tell him that I feel I was given misleading information about the area and I would not proceed with the booking. He refused to refund my holding deposit and was trying to convince me that the area is absolutely safe. I really feel that my consumer rights were seriously violated, I was given wrong information and the Abacus estates took advantage of my lack of knowledge regarding the area. Even though I informed the director I still got no answer and of course they refuse to refund me. I don't think this is the type of behavior one can expect from a experienced professional.
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Initially really helpful and ...
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4 Star Review
By : 'Flat2' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW6
1 Aug 2013
People found this helpful0
Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we'd committed to the property, but pleased overall with the... Read Full Review
Services : Letting( As a Tenant )Date: 1st Aug 2013
Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we'd committed to the property, but pleased overall with the service.
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My experience with Abacus ...
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5 Star Review
By : 'H' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW6
24 Jun 2013
People found this helpful0
My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the... Read Full Review
Services : Letting( As a Tenant )Date: 24th Jun 2013
My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the landlord.
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I have been looking for a ...
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5 Star Review
By : 'MC' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW6
15 Apr 2013
People found this helpful1
I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn't know about this area before. I decided the same day to go through all the different estate agencies of the street to see if I could get visits right the same day.
I went to Abacus ... Read Full Review
Services : Letting( As a Tenant )Date: 15th Apr 2013
I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn't know about this area before. I decided the same day to go through all the different estate agencies of the street to see if I could get visits right the same day. I went to Abacus Estates and took a list of the lettings available by this time and registered myself with the agency. An hour later, Daniel Green called me to tell me he had 3 different flats to show to me. I accepted straight away. He has been very helpful regarding some doubts I had about budget and other type of questions during the visits. He was honest, helpul by answering any questions I could have regarding the studio I am now renting, he also was very available and approachable. Daniel Green done an amazing job! He is very confident and very professional. He has been with me 200% from the visit to the signing procedures. I am strongly recommending him as the best estate agent of West End Lane ( and the best estate agent I have known for the last cuple of years).
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Great customer service from ...
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5 Star Review
By : 'ECMP' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NW2
10 Apr 2013
People found this helpful0
Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help.
Evening viewings not a problem - Thank... Read Full Review
Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help. Evening viewings not a problem - Thank you
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Last updated at 3/17/2023, 11:47:19 AM by allAgents