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Tucker Gardner



Properties for Sale
Properties to Rent

“Evicted due to false information...”

Jun 09,2019
Minithumbdown
By: 'Sheree'
Jun 09,2019
0 people found
this helpful
We have rented with Tucker & Gardner for over 4 1/2 years now. We have been fighting a section 21 to end the tenancy as the owner was given incorrect information which led to the action. We have now received a court order saying we have to leave. All ...
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“Completely failed to fulfill their property management contractual obligations by ......”

Jun 05,2019
Minithumbdown
By: 'Paul'
Jun 05,2019
0 people found
this helpful
Completely failed to fulfill their property management contractual obligations by carrying out any property inspections on our house whilst we were overseas. Absolutely useless. Avoid at all costs if you want to protect your property investment....
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“Deposit - crooks...”

Jun 01,2019
Minithumbdown
By: 'Olli'
Jun 01,2019
1 people found
this helpful
Be aware that they will by all means get part of your deposit deducted. They don't do necessary repairs, but try to get you to pay for them. They are crooks and cheats....
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Comment on agent fees
Extremely bad
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“Landlord avoid them at all costs !...”

May 01,2019
Minithumbdown
By: 'Isabel'
May 01,2019
3 people found
this helpful
Bunch of dishonest property managers. Very unprofessional, dismissive ,do not respond to emails. They have not done property inspections as agreed. If their contractors do repairs ,it cost 3 times more normal charges . End of tenancy deliberately missed what have been missing or damaged . Do not ...
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“Criminally bad...”

Apr 25,2019
Minithumbdown
By: 'Edward Bass'
Apr 25,2019
2 people found
this helpful
Deeply dishonest and irresponsible company - as you can see in others reviews. On top of their lies, harassment and general disorganisation they also breached GDPR regulators whilst letting to us by sending someone else's contract. Avoid them!...
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“Erratic,...”

Apr 10,2019
Minithumbdown
By: 'Rob'
Apr 10,2019
3 people found
this helpful
Some good agents, but too many deadbeats. Like many other reviewers I had the 'delight' of turning up to a viewing, waiting for the agent to arrive (late) and without keys, thereby wasting my journey and taking time out of the working day. Inventories are ...
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“Excellent...”

Apr 02,2019
Minithumbup
By: 'Jezza'
Apr 02,2019
0 people found
this helpful
Alexandra has been excellent and I would not hesitate in recommending her. She has a situation, recommends the action to be taken and gets on with it. Things therefore get done with little fuss, which I as a landlord really appreciate....
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Comment on agent fees
Very reasonable
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“Appreciation...”

Mar 25,2019
Minithumbup
By: 'Mrs Chen'
Mar 25,2019
0 people found
this helpful
Work is done professionally and with efficiency, pleased with your performance since looking after our flat. You have been giving us feedback promptly on all issues regarding the flat. We would like to take this opportunity to wishing you all the best and keep up ...
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Comment on agent fees
Good
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“Worse than useless...”

Mar 17,2019
Minithumbdown
By: 'tilly'
Mar 17,2019
1 people found
this helpful
Renting with Tucker Gardner is definitely the WORST decision we made. Absolutely do not do it. You have to chase them at least 5 times to get a response to any email, they are hugely incompetent at dealing with tenant issues and lack any common sense. ...
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Comment on agent fees
average
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“NIGHTMARE! Avoid renting with Tucker Gardner!...”

Oct 28,2018
Minithumbdown
By: 'Agnes'
Oct 28,2018
4 people found
this helpful
Rented with TG for 6 years and it was a HORRIBLE experience. They are extremely difficult to get hold of, they will try to make you pay for the repairs they (landlord) should be responsible for or just ignore the issues we reported. When we handed ...
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Comment on agent fees
Fees kind of average I guess but they will have a set of fees when you move in and then you may get a different list of fees when moving out. Check the paperwork!
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“Simply the best...”

Aug 29,2018
Minithumbup
By: 'Elaine Sindall'
Aug 29,2018
0 people found
this helpful
First time at selling a property and was I glad that Tamsin had been allocated to deal with this. She was very professional friendly and kept me informed of everything that was going on. She would call every week with an update even if there ...
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Comment on agent fees
For the service and work that I received I cannot fault the fees it was worth every penny
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“Outstanding...”

Aug 15,2018
Minithumbup
By: 'Peter Willdridge'
Aug 15,2018
1 people found
this helpful
The agent Jon has outstanding local knowledge of the area. Out of 4 tendering estate agents he was the most certain about the market. As it turned out he was absolutely correct about what the market could bear. When the various offers came in he gave ...
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Comment on agent fees
Very reasonable at or just below the average
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“Outstanding...”

Aug 15,2018
Minithumbup
By: 'Peter Willdridge'
Aug 15,2018
1 people found
this helpful
The agent Jon has outstanding local knowledge of the area. Out of 4 tendering estate agents he was the most certain about the market. As it turned out he was absolutely correct about what the market could bear. When the various offers came in he gave ...
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Comment on agent fees
Very reasonable at or just below the average
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“Nightmare...”

Aug 13,2018
Minithumbdown
By: 'Kat'
Aug 13,2018
5 people found
this helpful
I rented a property through Tucker Gardner in Ely 6 years ago. The shower in on-suite was leaking from day 1. We reported the problem at least 5 times and nothing ever got done about it! The boiler broke during our last winter at the property and we ...
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Comment on agent fees
Bad
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“Avoid agency...”

Jun 14,2018
Minithumbdown
By: 'Helena'
Jun 14,2018
6 people found
this helpful
As stated before, is a really unprofessional company and takes a long time to communicate with them. Every time you try to contact them they will pass you to a different agent who have no idea about the issues you have been trying to solve. ...
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“Just don't...”

Apr 20,2018
Minithumbdown
By: 'ZedZed'
Apr 20,2018
6 people found
this helpful
What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us. Watch tem like hawks, though that'll make you wonder why you're paying for fully managed!...
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Comment on agent fees
Too high
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“Tenant Review...”

Apr 07,2018
Minithumbdown
By: 'Ishan Mehta'
Apr 07,2018
6 people found
this helpful
Very poorly performing in terms of managing a property on behalf of their landlords. They don't reply to emails and ignore problems reported by tenants. I had a leaking waterpipe first reported in 21 Nov 2017. Following multiple emails, the only time they sent someone to urgently ...
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“Poor services...”

Mar 22,2018
Minithumbdown
By: 'VFournier'
Mar 22,2018
6 people found
this helpful
Very frustrating experience to say the least. They don't reply to emails, ignore problems reported by tenants, say they will carry out inspections every 6 months which they don't do....
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Comment on agent fees
Why are we paying fees when they don't do the job properly?
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“This is by far the worst letting company I have ......”

Mar 15,2018
Minithumbdown
By: 'Unhappy tenant'
Mar 15,2018
4 people found
this helpful
This is by far the worst letting company I have ever encountered. They are rude and dismissive. Tucker Gardner is utterly incompetent and genuinely does not care about their tenants. They are only out for money and nothing more. I have been trying to have ...
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Comment on agent fees
They are paid for absolutely nothing!!! In three years they have never done anything for me. Never!!! When I need a new key to the gate I was told to just go down the the agency that manages the building myself.
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“I wanted to thank Jon who came to view our ......”

Feb 23,2018
Minithumbup
By: 'Outstanding Customer Service'
Feb 23,2018
2 people found
this helpful
I wanted to thank Jon who came to view our property in Longstanton. The whole experience was really simple and from the initial phone call to the valuation the customer services was outstanding. At the evaluation Jon was incredibly professional, complimentary and exceptional in his ...
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“Extremely poor communication regarding whether our application was successful took ......”

Jan 11,2018
Minithumbdown
By: 'E'
Jan 11,2018
4 people found
this helpful
Extremely poor communication regarding whether our application was successful took several phone calls to find out what was happening. Did not return our calls....
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Comment on agent fees
High fees
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“Tucker gardner are very unprofessional agent and have worse customer ......”

Jan 05,2018
Minithumbdown
By: 'Gul'
Jan 05,2018
3 people found
this helpful
Tucker gardner are very unprofessional agent and have worse customer service, Me and my husband have booked a viewing for 35 Enniskillen Road this morning at 10.45. We left our offices and went there to view the property. waited there for half hour and try to call ...
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Comment on agent fees
Worse agents, Very unprofessional, very unethical.
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“It all started well by busy, but interesting afternoon filled ......”

Dec 01,2017
Minithumbdown
By: 'First buyer'
Dec 01,2017
1 people found
this helpful
It all started well by busy, but interesting afternoon filled with viewings.But the communication and the customer care was more than disappointing. After placing an offer, they have broken our trust and word.Further more we were not even informed about the sellers decision......
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“Have used Tucker Gardner to manage a rental property for ......”

Oct 31,2017
Minithumbdown
By: 'aidy'
Oct 31,2017
7 people found
this helpful
Have used Tucker Gardner to manage a rental property for several years. They seem to have gone rapidly downhill since I first started to use them and I've experienced the following: 1. Despite being told that the property would be inspected every 6 months the property was ...
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Comment on agent fees
Fees are about average.
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“Never rent anything via this agency!! Our manager never answered ......”

Oct 08,2017
Minithumbdown
By: 'Christina'
Oct 08,2017
4 people found
this helpful
Never rent anything via this agency!! Our manager never answered our emails although we had some problems and questions about the property. They charge huge money for everything and they do nothing.. Best avoided....
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“Disgraceful customer service. If you are a seller DON'T USE ......”

Sep 29,2017
Minithumbdown
By: 'Rita'
Sep 29,2017
10 people found
this helpful
Disgraceful customer service. If you are a seller DON'T USE TUCKER GARDNER!!! They don't pass on offers from viewers in an attempt to get a slightly higher offer but you will end up losing potential buyers. Jessica and Elizabeth are both totally useless, are downright ...
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“I have been using TG at Ely for well over ......”

Sep 13,2017
Minithumbdown
By: 'Steve'
Sep 13,2017
9 people found
this helpful
I have been using TG at Ely for well over a year to manage a property that we have locally The business relationship has been plagued with issue after issue, all of which can be attributed to poor management practice, resulting in poor customer service. ...
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Comment on agent fees
This agents letting fees are certainly on the low side at 6%, but as the old adage says, you get what you pay for.
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“Tucker Gardner used to be an excellent agency but sadly ......”

Sep 05,2017
Minithumbdown
By: 'Sam'
Sep 05,2017
4 people found
this helpful
Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! ...
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Comment on agent fees
Probably the same as other agents but by comparison extremely poor service.
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“Extremely poor service. Bad experience right from the beginning. They ......”

Sep 01,2017
Minithumbdown
By: 'Tenant'
Sep 01,2017
5 people found
this helpful
Extremely poor service. Bad experience right from the beginning. They don't return calls, don't reply to emails, and don't provide the information you need. An absolute nightmare! I saw the previous bad reviews but still decided to go with them because we were desperate to ...
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Comment on agent fees
The service is not worth the fee paid.
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“I do not wish to make a personal attack on ......”

Aug 16,2017
Minithumbdown
By: 'Tim Burton'
Aug 16,2017
6 people found
this helpful
I do not wish to make a personal attack on Yvette. The lamentable experience I have had over six years of Tucker Gardner's management of our property is almost certainly a reflection of the wider organisation. Although I paid over £1000 annually for their 'management' I ...
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Comment on agent fees
Exorbitant given the scant amount they did to justify them.
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By: TuckerGardner
Aug 18, 2017
View all comments (1)
We are very sorry to hear of your negative experience with us, please could we ask that you contact Mary Crofts, Lettings Branch Manager, 01223 229610, who would be keen to discuss any shortcomings in your experience with you. Kind regards ...

Review statistics

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No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure available.

Awards won by Tucker Gardner

Individual Branch Awards


Cambridge
82-88 Hills Road, Cambridge CB2 1LQ
(39)
Cambridge
Elmhurst, Brooklands Avenue, Cambridge CB2 2DQ
(0)
Cambridge
48-50 Woollards Lane, Cambridge CB22 5LZ
(5)
show all branches (6)
Ely
16-18 Market Place Ely, Ely CB7 4NT
(18)
Great Shelford
48-50 Woollards Lane, Cambridge CB22 5LZ
(8)
Histon
21-23 High Street, Histon CB4 9JD
(3)


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