Truepennys Property Consultants

We did not receive a full set of checkin photos of the property when we moved in, which should have been the agency’s responsibility as part of the inventory process. Later, the landlord demanded that we pay a broken mirror, claiming it was our fault. However, the mirror was already broken before ... Read Full Review

Bad manners rude liar Don’t take no as the answer switch off the phone clever ... Read Full Review

You might find many positive reviews from sellers, but I strongly advise first-time buyers to steer clear of this agency. When I viewed the property, I was assured it was in excellent condition, with the exception of the boiler being a bit old. However, as recommended to me, I still arranged for a ... Read Full Review

For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding. I rented a 2 bedroom flat ... Read Full Review

Great experience selling through Truepennys Lordship Lane! From beginning to end the team worked HARD on this transaction as we had two first time buyers pull out due to economic conditions. Despite this, Alex, Wallace and Connor were consistently on hand to offer guidance and support which was ... Read Full Review

Truepenny's were highly professional throughout, helping us answer questions ahead of bidding and access the property on multiple occasions ahead of completion. The bidding for the property we saw was particularly competitive and Alex and co communicated the process really clearly and were ... Read Full Review

We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates. Alex in particular did a stellar job with the viewings at a challenging time in the ... Read Full Review

Alex and Wallace did an excellent job in helping me to complete on my ideal home. They have formidable local knowledge and were honest with me about their views as to the best property for me based on my requirements. There were no pushy sales tactics and they were always available to address my ... Read Full Review

Thank you so much! Alex from the selling team and Wallace from sales progression were fantastic throughout. Would definitely ... Read Full Review

FALSEPENNY. Dont fall for the trap and waste your time. After being waited to move into the new property i booked we been told current tenant is not leaving. Beaware and dont pay them before you get the ... Read Full Review

Very refreshing experience. As an ex property manager and a tenant, renting for over 5 years in London and the UK, I've seen and heard of every horror imaginable in the letting industry. Truepennys has exceeded my expectations at each and every step of the tenancy. They not only ... Read Full Review

We have used Truepennys to find a rental property. The staff have all been really friendly, Olivia in particular has worked so hard and been really efficient with all of our requests. She’s made our move easy and has been very nice to deal ... Read Full Review

Had an excellent service from Olivia at Truepenny's assisting with rental accommodation. Her warmth, personality and a sense of humour as well as skilled estate agency delivery made for a very smooth and speedy process. Will certainly use ... Read Full Review

Used their full management service , the tenants vacated the property in june 2020 and its now November 2020 over 6 months and despite many e mails and phone calls we have still not received the rent deposit back from trupennys which the tenants left. We are now considering handing the matter over ... Read Full Review

If I could give 0 I would Possibly the worst experience ever. They never help with anything, they never get back to you. They never sort out any issues! Please don’t go with this ... Read Full Review

Very good generally at getting back to me after a phone call during difficult corona virus times - especially Lina and Ryan. Didn't have a good experience with Homelets referencing company but Truepennys themselves were really helpful. The property wasn't in a satisfactory condition ... Read Full Review

After a long and draining process of trying to rent an apartment, we came across the best letting agent, Ryan from Truepenny's East Dulwich. He helped us solve all out problems in an hour and finally we have the apartment we wanted! He kept our interest in mind while navigating the issue and ... Read Full Review

Ryan from Truepenny’s East Dulwich was a superhero without a cape today!! He was incredibly understanding of the situation and unknotted every problem in less than an hour, all with our best interest in mind. Also, he’s such an easygoing and funny guy!!! He somehow managed to ... Read Full Review

Nothing good to say. We feel very stressed with them. They never really try to help us to feel comfortable living in that ... Read Full Review

When it came to moving out I had to pay a reasonably large 'admin fee' to have a reference for the new flat I was renting, and there was a big delay that almost jeapordised having my new place to rent. It is unclear whether this was largely caused by them or my landlord, or both, but ... Read Full Review