The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.9/5, 56 Reviews
69% Recommended
83% sales valuation accuracy
25% letting valuation accuracy
70% sales fee satisfaction
70% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83.00% | 70% | £26,000 | £4,750,000 |
| Lettings | 25% | 70% | £875 | £925 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 3 | 5 | 4 | 12 | 4 | 4 | 6 | 0 | 11 |
Robinson Michael & Jackson
21 A & B King Street, Gravesend, Kent
DA12 2EB
01474 333111
By : 'Mrs'
Branch : Gravesend, 21 A & B King Street
Services : Sales (As a Vendor)
Sold price : £220000
Would you recommend ? : Yes
Postcode : DA11
I have used Robinson Michael & Jackson before and therefore was happy to use them again. I am very pleased with the service they gave. They sold my house quickly and kept me up to date with progress all the way through. Would definitely recommend and would definitely use them ... Read Full Review
Fair
By : 'JW'
Branch : Strood, 109 High Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : ME7
Apartment completion February 2017 assigned instruction to James unable to find tenant to rent new property in Gillingham. Hopes raised then disappointment on potential tenants my mistake to leave it with them until August 2017 But always told there were potential tenants nothing achieved.Waste ... Read Full Review
By : 'Dave'
Branch : Gravesend, 21 A & B King Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DA12
Thank you to the Gravesend team from the being to the end you were amazing and professional. Reece, Ben and Louise going the extra mile for ... Read Full Review
Reasonable
By : 'Unknown'
Branch : Gravesend, 21 A & B King Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : DA11
Would never recommend this estate agent at all very pushy for us to sell through them when we finally signed up not very good for getting people round for viewings. Although yes they sold our property once sold we never had no communication from them it was us making all the calls. When speaking to ... Read Full Review
Little higher then some out there
By : 'Local'
Branch : Strood, 109 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : ME1
Was passed to their Female manager who was rude, after cancelling a valuation appointment booked for over a week, cancelling literally 5 minutes before due to my house, female manager was impatient & rude in tone, huffing down the phone. I asked them still to come out & said I felt it was ... Read Full Review
By : 'george.w.dye'
Branch : Strood, 109 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : ME7
but on the ball, professional, polite, took all the workload on board, from distance gave good results, swift action, polite service, not perfect, some issues - always resolved - quickly. the businessmans choice of agent. not the cheapest - get what you pay ... Read Full Review
not cheap, get what you pay for.
By : 'DisappointedNeg'
Branch : Gravesend ,21 A & B King Street
Services : Letting (Accounts)
Would you recommend ? : No
Postcode : DA16
I completely regret not looking at these reviews before embarking on a career path with this company. The overall experience was absolutely disgusting, my first 3 weeks in to the company were solely sitting and reading contracts with no guidance or training. They weren't kidding when in house ... Read Full Review
Not worth the price quoted

By : 'Unhappy'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA5
Terrible tactics to get a sale through. Pressure tactics galore. Lies about communications with vendor. Kevin Wooder in particular is a disgraceful person to do business with and as if facial hair make you appear more trustworthy! I will be writing to the ombudsman about him. Learnt from this ... Read Full Review
By : 'Mr'
Branch : Strood, 109 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ME9
I would have given 0 stars if this website would have let me . We are currently renting a property through this agency (if you can call them that). We have been in rental properties for the past few years and have dealt with all sorts of agents but nothing comes close to the rudeness the lies and ... Read Full Review
By : 'Kaya'
Branch : Gravesend ,21 A & B King Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : DA1
The worst expierience ever ! We made an offer and it was accepted but during the weekend they let someone else to buy it. It looks that they didn't want to sell the house to us because we choose different agent to sell our current property. They even hung up the phone !!! They are liars and they ... Read Full Review
By : 'RMJarecrap'
Branch : Gravesend ,21 A & B King Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : ME10
The most unprofessional agents I have ever dealt with. They use bullying tactics against buyers if they don't increase their price. I lowered my original by £2k as I had more to think about over the weekend and the manager was so obnoxious over the phone and didn't have the guts to speak to ... Read Full Review
£395 for the mortgage advisor fee when it's £199 every where else.
By : 'Daniel'
Branch : Strood, 109 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DA99
Hi Simon & Michael, I wanted to send you a brief email with regards to my disappointment and frustrations working with your Michael Robinson & Jackson office in Strood, Kent. Its with great disappointment that I have to write this email, but here goes. Over the last 4 years I have ... Read Full Review
By : 'Julie'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Vendor)
Sold price : £392500
Would you recommend ? : Yes
Postcode : DA15
We purchased and sold a property with Robinson and Jackson and couldn't be happier with the service received. A friendly team who were alway amenable to our various requests and who understood exactly what type of property we were looking for. I would heartily recommend ... Read Full Review
By : 'Ashcroft'
Branch : Gravesend ,21 A & B King Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE26
Never ever let from Robinson Jackson in Sydenham. The property i moved in had multiple disrepair issues. They didnt tell me any of it beforehand and you never find out before using it (tiolet heating and cooker not working, flush broken, window frame broken, growing mould in the bathroom). The ... Read Full Review
By : 'tony'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA7
I would NEVER use this agent again to buy properties, nor would I recommend them. They lied from the start regarding the buying process, and when I get a letter stating I have has my offer accepted they let other buyers to raise the price!. within 4 days and that includes a weekend I get told I ... Read Full Review
The agent could have told me the \'rules\' of the sale from the start and not within 1 day to get a survey booked, as this is impossible.
By : 'Mat'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA16
For me service is the most important offering from an estate agent. Prices vary we know but in this stressful time what one really needs is assistance. It would appear Robinson Jackson Welling provide excellent assistance if your selling through them, however, if you are buying through them one ... Read Full Review
Be of a service to both the Vendor and the buyer not just the party they were receiving payment from.
By : 'Sarah'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SE6
I will never use this branch again, the service as been a nightmare, they value money than customer services, can never keep to their ... Read Full Review


By : 'April'
Branch : Gravesend ,21 A & B King Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I cannot rate this company highly enough. After putting my house on the market with other agents before this one I can make the comparison. They made my journey from coming around my house to take details, up to today when I am about to exchange contracts a much easier one than any of the other ... Read Full Review
By : 'SteveFFFFF'
Branch : Gravesend ,21 A & B King Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BR1
I hate being mumbled at and the use of jargon presumably means something to the people using it but even they struggle to explain themselves when asked to clarify matter in plain English. I felt like they could not get off the phone fast enough and this may interest you sellers - I am a buy to let ... Read Full Review

By : 'Preeti'
Branch : Walderslade, 381 Walderslade Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : ME5
I experienced rude customer services from the staff; this is an unprofessional estate agent. Rude on the phone, even hang up on me. Manager was supposed to look into the matter and get back to me (which he never did) shows lack of professionalism from a senior member of the company. The agent ... Read Full Review
Never ever, poor
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.