I had a full management 'service' from Taylors/Country wide. They initially where good, the set up was good with no problems. I received a call, which I just missed, about a month into the tenancy from CountryWide at 5.50pm of an evening. They left a voice mail stating that I had boiler problems with my property that had to be attended to and it was a matter of urgency. I called CountryWide back straight away with no answer and had to wait until the next day to contact them. When I eventually got through I asked them what the issue was, they didn't know. They then gave me my tenants number and suggested I call them myself to find out! I had to arrange a plumber and get the work carried out, which was a simply bleed of the system, which the plumber did free of charge! CountryWide then asked me to contact them when I had the work work carried out, to let them know the work was done. My tenant stated that it took a few days for the management company to react to the boiler issue, leaving them without hot water due to their delays. I decided to manage the property my self when the current tenancy ran out, 20-6-14, as I had to previously anyway! CountryWide wrote to me stating that the tenancy will expire on the 20-6-14 and that there would be a charge of £125(+VAT) for them to call my tenant regarding a renewal. I called him myself, as they had already given me their number, and asked them about renewing, total cost: 5min phone call @ 25p per minute. A business or rip of merchants!!?? I'm still waiting on deposit transfer to DPS over two weeks after the tenancy has ended (20-6-14). They stated that the tenancy now ends on the 29-7-14 and it will be up to two weeks transfer from that date. I pointed out their mistake on the 26-6-14, which they admitted to. Thinking that the deposit would be transferred from the 26th I checked my DPS account today, 5-7-14, still overdue! I contacted Taylors who replied stating that the tenancy now ends on the 20-7-14 and it will take up to two weeks for transfer from that date! I again pointed out their mistake which they admitted to. They said the transfer will now commence, I asked from what date....still awaiting reply!!