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Mermaid Quay Branch, Cardiff CF10
2.3/5, 6 Reviews
33% Recommended
50% letting valuation accuracy
67% letting fee satisfaction
No Description Found
Latest Reviews
BETHAN CUNNINGHAM
Kelly and Sarah
Lost all my documents
Young tenant, dissappointed
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 67.00% | £800 | £900 |
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Taylors Estate Agents Branches (View All 81)
I recently sold a property in ...
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5 Star Review
By : 'BETHAN'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF11
27 Apr 2021
People found this helpful0
I recently sold a property in Cardiff Bay and for one reason or another it took a ridiculous amount of time for the sale to go through. This was no fault of Taylors though and Sian who oversaw the sale was brilliant! She was extremely helpful and on the ball the entire time, chasing solicitors etc... Read Full Review
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BETHAN CUNNINGHAM said about Taylors Estate Agents
Services : Sales( As a Vendor )Date: 26th Apr 2021
I recently sold a property in Cardiff Bay and for one reason or another it took a ridiculous amount of time for the sale to go through. This was no fault of Taylors though and Sian who oversaw the sale was brilliant! She was extremely helpful and on the ball the entire time, chasing solicitors etc and even taking meter readings for me ( I couldn't get to the property myself). Thank you Sian!
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Extremely helpful ...
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5 Star Review
By : 'Kelly'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : CF10
28 May 2018
People found this helpful1
The staff of this branch have absolutely amazing. So friendly and helpful from the day we enquired to the move In. They sort out any maintenance issues within a great time frame and always keep us updated with a little email. They are always happy and positive when going to the branch. I have been... Read Full Review
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Kelly and Sarah said about Taylors Estate Agents
Services : Letting( As a Tenant )Date: 27th May 2018
The staff of this branch have absolutely amazing. So friendly and helpful from the day we enquired to the move In. They sort out any maintenance issues within a great time frame and always keep us updated with a little email. They are always happy and positive when going to the branch. I have been with a few agencies in the past and Taylors have been by far the best. I appreciate everything you guys have done!!
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Dishonest and vindictive. ...
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1 Star Review
By : 'Gwyneth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN11
4 Oct 2016
People found this helpful3
Dishonest and vindictive. Never take your business away from these guys - they will take their revenge. In fact avoid this... Read Full Review
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Gwyneth said about Taylors Estate Agents
Services : Letting( As a Owner )Date: 3rd Oct 2016
Dishonest and vindictive. Never take your business away from these guys - they will take their revenge. In fact avoid this agent.
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As prospective landlord ...
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1 Star Review
By : 'Lost'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CF11
23 Sept 2016
People found this helpful2
As prospective landlord supplied paperwork for rental which was all lost by Taylor's Mermaid Quay Office. Failed to return calls. Really not interested in solving the problem. Staff obstructive and clearly preventing me from speaking to the... Read Full Review
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Lost all my documents said about Taylors Estate Agents
Services : Letting( As a Owner )Date: 22nd Sep 2016
As prospective landlord supplied paperwork for rental which was all lost by Taylor's Mermaid Quay Office. Failed to return calls. Really not interested in solving the problem. Staff obstructive and clearly preventing me from speaking to the manager.
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Extremely disappointed from ...
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1 Star Review
By : 'Young'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF24
10 Aug 2016
People found this helpful1
Extremely disappointed from the word go. Letting the property was a shambles, leading to a series of last-minute paperwork demands and us wondering on the day we were moving, sitting in the van to drive from Scotland to Cardiff, if we would be allowed to move in. No offer of compensation for the... Read Full Review
What agent could do to change your mind?
Extremely high, possibly to pay for employee gerbil run.
Comments on Agent Fees
Extremely high, possibly to pay for employee gerbil run.
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Young tenant, dissappointed said about Taylors Estate Agents
Services : Letting( As a Tenant )Date: 9th Aug 2016
Extremely disappointed from the word go. Letting the property was a shambles, leading to a series of last-minute paperwork demands and us wondering on the day we were moving, sitting in the van to drive from Scotland to Cardiff, if we would be allowed to move in. No offer of compensation for the hotel we had to stay in as a result of the delay in them giving us this information. Upon arrival, property was in an unfit state, garden untended for years, nails and holes in the walls, cleaning not done (though they claim it was done 2 days before move-in - a toilet black with limescale, a futon covered in a layer of dirt, unclean carpets, layers of dust and cobwebs say otherwise, or at least indicate incompetence), not to mention the state of the cooker wiring and various repairs and junk that was left in the house and garden. These were things our viewing representative was told would 'of course' be resolved before we moved in, and contract cleaners were due etc etc. Landlord claims property was 'sold as seen' apparently, but it was certainly not. In attempting to get this attended to 6 weeks have passed and the phrase 'we'll get back to you as soon as possible' has never meant less - seriously, it means literally nothing. Every time it is said I know it to be a lie, and I have not been proven wrong. My emails are ignored, or replied to a week and a half later, not even responding properly to the contents. Every time I phone I get a different person who can do nothing. Having come from a property run by a lovely agency (Town and Gown in Fife) who I am still in contact with regarding deposit return etc. I am seeing a stark difference in the level of attentiveness and care. Now, I don't know if it's because we are young people (early 20s) and therefore can be taken advantage of with ease, or if the agency is overworked and underpaid. I don't know whether it is true ignorance or bare-faced lies, but as tenants we feel ignored, undervalued, strung-along and patronised. No dates have yet been set to address our issues, which we reasonably expected to be resolved within a week or two at the most. It's not good enough, not by a long shot. And I swear, if we get a cleaning bill at the end of our tenancy I will have a jolly good laugh.
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Terrible - nearly two months ...
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1 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF11
3 Dec 2015
People found this helpful3
Terrible - nearly two months after tenancy ended still haven't had deposit back. Monies deducted for cleaning (though cleaned professionally after I left) and �60 for something they will not advise me what. Given bank details and correct email/phone numbers but they continue to contact me on ... Read Full Review
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Louise said about Taylors Estate Agents
Services : Letting( As a Tenant )Date: 3rd Dec 2015
Terrible - nearly two months after tenancy ended still haven't had deposit back. Monies deducted for cleaning (though cleaned professionally after I left) and �60 for something they will not advise me what. Given bank details and correct email/phone numbers but they continue to contact me on the wrong ones. They are withholding deposit til I agree to the deductions even though I don't know what one of them is.
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