Extremely disappointed from the word go. Letting the property was a shambles, leading to a series of last-minute paperwork demands and us wondering on the day we were moving, sitting in the van to drive from Scotland to Cardiff, if we would be allowed to move in. No offer of compensation for the hotel we had to stay in as a result of the delay in them giving us this information. Upon arrival, property was in an unfit state, garden untended for years, nails and holes in the walls, cleaning not done (though they claim it was done 2 days before move-in - a toilet black with limescale, a futon covered in a layer of dirt, unclean carpets, layers of dust and cobwebs say otherwise, or at least indicate incompetence), not to mention the state of the cooker wiring and various repairs and junk that was left in the house and garden. These were things our viewing representative was told would 'of course' be resolved before we moved in, and contract cleaners were due etc etc. Landlord claims property was 'sold as seen' apparently, but it was certainly not. In attempting to get this attended to 6 weeks have passed and the phrase 'we'll get back to you as soon as possible' has never meant less - seriously, it means literally nothing. Every time it is said I know it to be a lie, and I have not been proven wrong. My emails are ignored, or replied to a week and a half later, not even responding properly to the contents. Every time I phone I get a different person who can do nothing. Having come from a property run by a lovely agency (Town and Gown in Fife) who I am still in contact with regarding deposit return etc. I am seeing a stark difference in the level of attentiveness and care. Now, I don't know if it's because we are young people (early 20s) and therefore can be taken advantage of with ease, or if the agency is overworked and underpaid. I don't know whether it is true ignorance or bare-faced lies, but as tenants we feel ignored, undervalued, strung-along and patronised. No dates have yet been set to address our issues, which we reasonably expected to be resolved within a week or two at the most. It's not good enough, not by a long shot. And I swear, if we get a cleaning bill at the end of our tenancy I will have a jolly good laugh.