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3.3/5, 15 Reviews
60% Recommended
89% sales valuation accuracy
89% sales fee satisfaction

Michael
By : 'Beardy'
Services :
Sold price : £206000
Would you recommend ? : No
Postcode : SG6
Con-nells - the clue should be in the first syllable right there... This is a long review, but please read it all and you WILL understand the Jokers you may be dealing with. Where to begin? We wanted to buy a property in SG6 through Connells and were told that there are "six or so other people who are going for this property" and that "to improve our chances of our offer being accepted we should come onto the market with Connells" alongside our current estate agent. They did not ask if we had a sole agency agreement - such trivial details seem not to bother Connells. I told this to our EA - they had to ring back to make sure that they heard me correctly - then laughed themselves silly. So we played nice, despite protests from our current estate agent, and went on Connells books and lo and behold our offer was accepted... Sort of... The conditions were imposed and the acceptance was subject to us "keeping everything in-house" - that is arranging a mortgage and legalities with the in-house mortgagae broker. Oh - and pay for his services! BUT if we did this, the vendor would drop her price by £1000 which would cover these costs. I told this to our EA - they had to ring back to make sure that they heard me correctly - then laughed themselves silly... again. Now- so you know, Connells is owned (partly at least) by Skipton Building Society. The mortgage we were "advised" (read: pushed towards) was by Accord - no, we've never heard of 'em either, but they too are owned by Skipton - gosh what an anti-coincidence. We declined any further financial assistance and went to arrange our own mortgage care of the Halifax. They told us that the vendor has had a bad experience with Halifax surveyors down-valuing their property (hmmm - guess you've over-valued it then, genius) and mortgage applications being refused on that ground. Even if that IS the case, every valuation is going to be independent, so with a (much) lower sale price all should be good. "No says the vendor", says Connells - no Halifax surveyors here, please. I can't for definate say how much of what has transpired is utter Hogwash on the part of the EA, but with a purchase I have TODAY cancelled, I wish any poor schmuck who tries to buy through Connells under their own steam all the luck in the world - God knows you *WILL* need it.
To understand that their customer has a voice, a mind and an opinion. They can do what they wish with regards to their purchase - Connells have to learn that they do not have ANY right to sway (either themselves or under the guise of \"the vendor\") MY CHOICE of mortgage provider. Also, Connells should have a good (that is - non-generic) statement for Anne Robinson - I may have been in touch with a certain BBC Consumer Advice show.
By : Glenn
11 Dec 2014In this instance we were acting on behalf of our client who trusted us 100% and we sold the property for over the asking price which 'beardy' would not match. Our mortgage service department win awards on a regular basis for the excellent service offered and the money we save people, The buyers who brought the property in question of which 'beardy' lost out on used our in house mortgage expert and saved them money and were at no point forced to use him but understood it made the whole process go through smoothly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 89.00% | 89.00% | £206,000 | £500,000 |
Connells
6 Station Parade, Letchworth, Hertfordshire
SG6 3AR
01462 685 271

By : 'Hazel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG6
Just wanted to say how happy I have been with everything to do with Connells with their support for me and my ex husband in selling our marital home. They really did make sure they supported both of us and good communication channels. Very happy indeed with all the... Read Full Review

By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG6
Craig Prutton professional efficient and helpful. Always available even on days... Read Full Review

By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SG6
A sensible valuation meant that we got an offer within the first month. That was when Connells really started earning their commission. The legal process was more complex than anyone expected and Craig was on the case pretty much every day with solicitors and with us and the buyers. In the end... Read Full Review
By : 'Colin'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SG6
I just bought a property through Connells and would have to commend them on their professionalism and persistence in seeing the whole process through to completion. Looking forward to using their services... Read Full Review
N/A

By : 'Terri'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG6
I would just like to say a great big thank you to Michael Cole who managed to secure me a mortgage where others failed. I appreciate the hours you put in for me, I will be seeing you... Read Full Review
By : 'Wendy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SG6
Letchworth Connells - Thank you for your help and sorting out any issues and following up on things with my... Read Full Review
N/A
By : 'McLaughlan.C'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG6
I have just sold my property with Connells and could not be happier with the help and support of the team at the Letchworth Branch. I thought this would be a stressful process but they have helped make the sale go very smoothly and they have been on hand if needed from start to finish. I would... Read Full Review
excellent and excellent service
By : 'J.Sangha'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG6
Thanks For Your Help And Sorting Out Any Issues and Following Things up on sale, Very Effective, Well Advertised, Great Service Highly Recommend Great... Read Full Review
Really happy with Fee's Excellent along with the service
By : 'S.Leete'
Services : Sales( As a Vendor )
Sold price : £306000
Would you recommend ? : Yes
Postcode : SG6
Excellent service sold and brought through Letchworth branch, Their Free Mortgage Advice was very helpful and used all there services, always very helpful and friendly staff, always had time to talk to me and nothing was ever a problem for them. Their in-house services are a fantastic tool and... Read Full Review
Very impressed with fees and Mortgage Advice excellent free service
By : 'John'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : SG6
No feedback no offers terrible agents no communication all they want to do is to get you on the books and... Read Full Review
Terrible
By : 'TRACEY'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SG6
Unfortunately I made the mistake of telling them I had never purchased a property myself before stupidly thinking they may be more understanding and helpful. . . . They were attentive till I put in an offer for a property...told my offer would only be excepted by seller if I used Connells... Read Full Review
Only purchased from them so no fee,s
By : 'Cameron'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SG6
We sold a property in Letchworth last September through Connells. Generally they gave the impression that we were low priority. One of the most irritating things was that we constantly had to chase them up because they took ages to get back to us. At one point, after waiting 4 or 5 days for a call... Read Full Review
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
Quite cheap and we got exactly what we paid for. In the context of time and irritation, very expensive.
By : 'Paul'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £450000
Would you recommend ? : No
Postcode : SG1
They sell properties , however, they also try & rope you into their mortgage scheme as it's clearly profitable, as I had my own mortgage they told me they would not put me forward if it's not via them !! Shocking!! I bet the seller does not know about this but for me paying £5 on line I will... Read Full Review

By : 'Beardy'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £206000
Would you recommend ? : No
Postcode : SG6
Con-nells - the clue should be in the first syllable right there... This is a long review, but please read it all and you WILL understand the Jokers you may be dealing with. Where to begin? We wanted to buy a property in SG6 through Connells and were told that there are "six or so other... Read Full Review
To understand that their customer has a voice, a mind and an opinion. They can do what they wish with regards to their purchase - Connells have to learn that they do not have ANY right to sway (either themselves or under the guise of \"the vendor\") MY CHOICE of mortgage provider. Also, Connells should have a good (that is - non-generic) statement for Anne Robinson - I may have been in touch with a certain BBC Consumer Advice show.
By : Glenn
11 Dec 2014In this instance we were acting on behalf of our client who trusted us 100% and we sold the property for over the asking price which 'beardy' would not match. Our mortgage service department win...
By : 'Shandy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG6
Connells deceived me into thinking i only had to pay £99 plus vat for HIP pack back in 2009. Then 17 months later and only 3 viewings they took my house off the market and said i had to pay them £465.07. Now nearly 5 years later its nearly £1000 and taking me to court. Has anyone else been in... Read Full Review
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Last updated at 9/14/2017, 2:46:37 AM by allAgents