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Murray Management
3/5, 8 Reviews
50% Recommended
67% letting valuation accuracy
40% letting fee satisfaction
Murray Management is a well established Residential Property Management company situated on Victoria Street, Windsor in the prosperous South-East corner of England.
"We lived in the property a..."
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2 Star Review
By : 'GladToHaveLeftTheRentalSector'
Services : Letting(I am a Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : RG9
13 Jun 2014
People found this helpful1
We lived in the property a very long time. When we moved in we were horrified to discover that the walls in the living room were covered in children's scrawl and that the carpets were filthy - the previous tenants' things had covered it over when we viewed. MM did manage to get the landlord to repaint that room, but the carpets in living room and hall stayed horrible the whole time. We had to buy two rugs to try hide the stains. When we moved out, it was the usual thing of the cleaning costing the earth 300 pounds, and then 100 extra for a full carpet clean on those ratty carpets that we had to cover up, because of what they called a red wine stain and what we knew to be a ribena stain from those children! We also put a British Gas Hive heating control in - an asset to any property you'd have thought, with heating controlled both locally with a fixed controller and also over the internet from your phone. It cost us a total of 304.20 to have it removed - something British Gas estimated as a couple of hours' work tops. So beware, never improve a MM property without permission, it might cost you dear. In all we lost over £1000 of our deposit, despite paying the not inconsiderable rent monthly for almost 3 years, and keeping the property as well as we would have if it were our own (apart from the fact that if it were, it would have had a shower that worked for more than 2 people, a new bathroom, a new kitchen and carpets and curtains throughout). It seems totally unreasonable to me that landlords don't bear some costs in renting their property out. In any other business you'd pay to maintain your capital asset. I am so glad that at last we've sold our house abroad and have bought a house. Sheer joy.
What agent could do to change your mind?
To have kept any of the deposit for that house, given the amount of rent we'd paid, and the fact that we left the house as you\'d expect after 3 years, is criminal and unkind.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 40.00% | £1,250 | £1,795 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Murray Management
53 St Leonards Road, Windsor, Berkshire
SL4 3BX
01753 775588
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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We've rented our ...
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5 Star Review
By : 'Katerinavittozzi@gmail.com'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Owner)
Rent PCM : £1795
Would you recommend ? : Yes
Postcode : SL4
17 Mar 2021
People found this helpful0
We've rented our property through Murray Management, on and off, for the past 6 years and they have always been fantastic. As we were overseas, we used their full management service and found issues with tenants were communicated to us quickly and/or dealt with independently. They were always ... Read Full Review
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I had a great 12 years ...
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5 Star Review
By : 'N'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SL4
12 Dec 2019
People found this helpful1
I had a great 12 years tenancy through Murray Management. Very nice staff who is quick to respond and resolve any ... Read Full Review
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My wife and I took over the ...
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5 Star Review
By : 'Tom'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : SL3
26 Feb 2018
People found this helpful0
My wife and I took over the flat in June 2016 and we have just handed back the keys. The move in was efficiently and courteously handled. The Tenancy Agreement was clear and easily understood, if you bothered to read it. The opening Inventory Report remorselessly detailed every defect and this ... Read Full Review
Comments on Agent Fees
Agents’ fees for letting are currently a political hot potato and there are moves to outlaw them. Murray’s fees in June 2016 were higher than most but I was lucky enough not to have to worry about the marginal extra cost. And the flat was terrific!
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As landlords we have dealt ...
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4 Star Review
By : 'Dedworth'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SL4
12 Jan 2017
People found this helpful1
As landlords we have dealt with Murray Management for almost 30 years and have never had a cause to complain about their service to either us or any of the tenants we have had during that time. I find it hard to believe that the staff are ever rude or that they are anything less than ... Read Full Review
Comments on Agent Fees
Abut average for the area
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I tried to rate 0 on the ...
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1 Star Review
By : 'Han'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : SL4
23 Dec 2016
People found this helpful6
I tried to rate 0 on the stars but it didn't let me. Everything seemed fine until we wanted to leave private renting and murray management refused to give our deposit money back. I had members of staff verbally abuse us over the phone and the manager sides with her staff. Poor customer service and ... Read Full Review
Comments on Agent Fees
Bad
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We lived in the property a ...
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2 Star Review
By : 'GladToHaveLeftTheRentalSector'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : RG9
13 Jun 2014
People found this helpful1
We lived in the property a very long time. When we moved in we were horrified to discover that the walls in the living room were covered in children's scrawl and that the carpets were filthy - the previous tenants' things had covered it over when we viewed. MM did manage to get the landlord to ... Read Full Review
What agent could do to change your mind?
To have kept any of the deposit for that house, given the amount of rent we'd paid, and the fact that we left the house as you\'d expect after 3 years, is criminal and unkind.
Comments (0)Was this helpful?:
Very poor customer service, ...
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1 Star Review
By : 'Max'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Tenant)
Would you recommend ? : No
14 Jul 2010
People found this helpful2
Very poor customer service, rude and abrupt. We still await our full deposit being returned and feel let down as we were good tenants who always paid and looked after the property. Please look somewhere else if considering ... Read Full Review
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Rude and arrogant are just ...
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1 Star Review
By : 'anon'
Branch : Windsor, 53 St Leonards Road
Services : Letting (As a Tenant)
Would you recommend ? : No
15 Jan 2009
People found this helpful2
Rude and arrogant are just two words that come to mind. i would really advise people not to use this company. the property we lived in was ill maintained with dry rot, damp and mould. tenants and landlords ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
