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The UK's Largest Customer Review Website for the Property Industry

4/5, 21 Reviews
76% Recommended
83% letting valuation accuracy
82% letting fee satisfaction
By : 'Daniel'
Services : Letting(I am a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : HP15
We rented this semi-detached 3 bedroom property via Hydegate Estate Agency. The property was old and in need of updating (e. g. old not properly closing single glazing in most rooms, some mould and in need of new painting). House was in need of further cleaning at check in and painter finished work whilst we moved in (leading to breathing issues as whole house stunk of new toxic paint! Check in clerk only showed half of the property, not included loft (that was full of old bags and clothing, and Garage). To us as new customers the agency was initially friendly. During the duration of the tenancy regular 6 monthly checks were done (which was a first). All the time the agency recommended and emailed us feedbacks, saying we were great tenants and were looking after the property very well which we did! (This seems also the reason why asking has increased by approx. 23% to £1200 from originally £970! in 16 months! Also check contract very carefully the agency increases rent annually in line with the 'all items consumer price index' by approx. £30-40 a month! Unfortunately, when moving out, agency changed attitude. Check out clerk was extremely rude and unprofessional which Hydegate to our knowledge did not care about or investigate properly - hence will need to take further steps ourselves. When moving out the property was cleaned by us / cleaners we paid to an very high standard (we like to make it nice for next tenant) and despite us also having purchased an variety of items (such as new blinds (old ones were mouldy and disgusting), materials to repair broken fence panels following winter storms etc. the agency demanded additional money from our deposit and did not acknowledge that we left house in a much better and cleaner state as when we moved in, even despite photo evidence! Also recommended work / repairs that were identified by Hydegate during inspections were hardly ever carried out in a timely manner or remained outstanding. g. fixing windows - cold drafts that come through huge gaps in windows and front door, replacing rotten locks that had fallen apart etc. there seems to be a communication and management issue within Hydegate e. g. what person A promised, person B was unaware and we needed to call them and reminded them in their own interests or to arrange with third parties times ourselves etc. It was also notable that when moving out we had to call and contact them regularly, there is hardly any communication from Hydegate Estate when you move out, obviously as a tenant who leaves - you will not bring new money in, hence they lose quickly interest and don't seem to care about positives reviews and customer care, despite the months you have paid them part of their wages.... Looking back, I CANNOT Recommend this Estate Agency due to poor customer / tenant service.
Quick release and refund of full deposit, not trying to make additional money in an unethical and unorthodox manner, e. g. asking for additional day rent despite check out was early morning, asking for additional cleaning fees despite the much better and cleaner presentation as when moving in! Not increasing rent to an additional £30-40 per month on basis of all consumer price index, no one receives increase in wages in that way!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 83% | 82.00% | £640 | £2,500 |
Hydegate Estates
77 Sycamore Road, Amersham, Buckinghamshire
HP6 5EJ
01494 725656

By : 'Gill'
Services : Letting (As a Owner)
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : HP13
Marketed & re-let this property during difficult Covid 19 lockdown/easing. We have let properties through Hydegates for over 15 years and, despite difficulties posed by restrictions, standard of service was maintained, with all usually regulatory checks/certification observed. Thanks to... Read Full Review
By : 'Richard'
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : HP5
Where to start with this bunch of charlatans? Rented a property from this mob and had nothing but problems from the off. The day we moved in the heating system and boiler, which looked about 30 years old packed up, their solution was to provide 2 naff portable heaters. This was during one of the ... Read Full Review

By : 'KCOLMAN'
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : HP8
We just wanted to share our feedback. Hydegate estates have gone over and above to find us the property we loved and now they are taking us into our second home. nothing has been too much trouble for them from the manager, Michael to Mitchell all all of the team. Highly... Read Full Review


By : 'Karen'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : HP5
Sue James has been totally amazing and couldn’t have done more. Would highly recommend without hesitation, you are in safe hands with... Read Full Review


By : 'MDF11a'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
This agency is so different to all other rental agents. they do not treat you like a reference number in the computer, they treat you like a real human being !!!!! Paul and Marie are, I believe, unique in that they have just two offices, they are a family run business, they were the only people to... Read Full Review

By : 'Alison'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : HP15
Choosing Hydegate Estates to find a house to rent was the best experience my family has ever had. Marie was my point of contact throughout the process and she was amazing. When the boiler broke down they mmediately went into action to ensure we had replacement heating. Marie has been a... Read Full Review
Excellent!
By : 'NCS'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SL8
Having inherited a property we were new to being a landlord and the Barretts guided us through the intricacies with aplomb. Hydegate found a tenant quickly and kept detailed records of all transactions. Monthly invoices are easy to navigate and understand. Regular inspections of the property are ... Read Full Review
Fairly average I believe


By : 'Sven/Keifer'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HP15
My partner and I wanted to rent a house from the same builder who had built the house we are currently living in. Almost an impossible task. Hydegate Estates was recommended for such a task. I am happy to report , they didn't disappoint. We dealt with Marie and Michael throughout the whole ... Read Full Review
You get what you pay for and we got exactly what we asked for.
By : 'Hewitt'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HP6
All the Staff at Hydegate are extremely Professional and friendly. They really know their job. They will find you a suitable tenant and will manage your property throughout the tenancy as if it was there own! You know your property is in good hands. Highly... Read Full Review
Very good value for money.

By : 'P***offcustomer!'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : HP13
Honestly the worst agents that we have dealt with. Waste your time and just lie to cover their tracks. DO NOT DEAL WITH, LOOK... Read Full Review
By : 'Christine'
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : HP16
Hydegate Estates started to manage my property since Oct 2010. They always tried to get the best but reasonable rents for us. They looked after my property well and the costs for maintenance were reasonable. Especially during the last 6 months when I put my property on market for sale through... Read Full Review
Reasonable


By : 'Tim'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : HP16
Best estate agents I've ever dealt with! Very professional, accurate and always on the end of the phone if I have had any issues/queries. We had an issue with our oven and they managed to send an engineer out the very next day to fix issue. Also managed to get 95% of our deposit back and very... Read Full Review
Good!

By : 'Justin'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : HP15
Hydegate Estates has managed the rental of our property for over 16 years while we have been located in the US. Hydegate work hard to ensure only high quality tenants leased the property. Throughout those 16 years we have only missed 5 weeks (yes - WEEKS) of rent, and that was during redecoration... Read Full Review
By : 'Allie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HP7
We rented a property from Hydegate for a year and a half and I have to say that they have been the best estate agents I've ever had. I've been renting for 14 years and I'm sad I found them in the last year and a half before we bought our own house. They are the first estate agents to treat us with... Read Full Review
Good


By : 'jill'
Services : Letting (As a Owner)
Would you recommend ? : Yes
The whole process for both properties was just excellent. Michael and Neil found tenants incredibly quickly. They kept us informed at all stages and maintained good communications with the tenants. Plus they were both very pleasant to deal with. Both tenants are working out very well so far.... Read Full Review


By : 'Tim'
Services : Letting (As a Tenant)
Rent PCM : £640
Would you recommend ? : Yes
Postcode : HP13
Hydegate Estates have always provided my wife and I a first class service. Dating from our initial enquiries, introduction to the property and throughout our tenancy. They have swiftly replied to and actioned any queries and builsdings issues we have had. I can honestly say it has been a thorough... Read Full Review


By : 'Mrs'
Services : Letting (As a Owner)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : HP10
Marie Barrett and her team at Hydegate Estates offer an absolutely first-class service. They manage the property superbly, and their attention to detail cannot be faulted. Their monthly statements are a joy - beautifully laid out and in all the years we have been receiving them we have not spotted... Read Full Review
Extremely good value for money in the light of the first-class service delivered.
Extremely good value for money in the light of the first-class service delivered.
By : 'laurac'
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : No
Postcode : HP16
We leased a property from Hydegate Estates and from day one we had nothing but problems. When we first viewed the property we notice a muddy sewer-like smell. We were told... Read Full Review
By : 'Sandra'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : HP6
The best agent I have dealt with - honest, trustworthy and helpful. They managed to move me into a flat within a week of my first viewing with no stress and were always on hand throughout my tenancy on the rare occasion that a maintenance problem did arise. After I moved out my deposit was returned ... Read Full Review
Reasonable.
By : 'Daniel'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : HP15
We rented this semi-detached 3 bedroom property via Hydegate Estate Agency. The property was old and in need of updating (e. g. old not properly closing single glazing in most rooms, some mould and in need of new painting). House was in need of further cleaning at check in and painter finished work ... Read Full Review
Quick release and refund of full deposit, not trying to make additional money in an unethical and unorthodox manner, e. g. asking for additional day rent despite check out was early morning, asking for additional cleaning fees despite the much better and cleaner presentation as when moving in! Not increasing rent to an additional £30-40 per month on basis of all consumer price index, no one receives increase in wages in that way!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4/2/2015, 8:04:23 AM by allAgents