The UK's Largest Customer Review Website for the Property Industry
Mortimer, Reading RG7
3.9/5, 11 Reviews
73% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
One of seven interlinked offices covering Hampshire and Berkshire borders, we are open 6 days a week and our phones lines open until 8.00 pm weekdays, ensuring that we are available when you need us.
"I'm not a fan of Estate..."
Share On : 
5 Star Review
Nicholas
By : 'A'
Services : Sales(I sold a property using them)
Would you recommend ? : Yes
Postcode : RG7
28 May 2014
People found this helpful0
I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common. It went onto the market in 2012 with an upmarket company in Reading. After two visits in the first month it seemed to be transferred to a partner company in Burghfield Common to take the lead. Our thoughts had been that putting it with a reading estate agent it might pull someone who needed a bigger house than their Reading budget would give. The Burghfield Common estate agent put some effort into it with three viewings. Then nothing. We pulled it after four months. We returned to it about four months later by giving it to the other estate agent in Burghfield common. We did have a valuation after a mail shot from Sansome and George in Mortimer, Nick Smirthwaite, but I felt I had heard the story before about selling average of 12 viewings etc. We went with the Burghfield Common company, as the estate agent we then dealt with had sold our last house 13 years ago, then with another company in Mortimer. Good news I thought. Unbeknown to me in the following month he left them. We had about four visits in three months. Very poor service overall, no one responsible it seemed. We pulled it again. Early in 2013 we tried one of the big internet based companies. Absolutely nothing. So my wife rang Nick again. We met him and again the story about "my average is 12 viewings". Forced to accept by my wife we commissioned S&G to sell it. So here I go. I can only say what a professional person Nick Smirthwaite is and a tireless worker. He attended all the viewings turning up ten minutes early each time to wait for the clients. He would stand outside waiting for them, sometimes in frustration as they didn't turn up (why do people do that? Not even a call to him. Ignorant if you ask me). He kept us regularly updated and never gave up. I think it took 8 viewings to sell. During the negotiation it also didn't feel like he wanted us to take an offer that we were not happy with. No pressure just opinions and experience. Since then his follow up in keeping everyone informed and sorting out a completion date with some difficult requests has been very efficient. So I have to eat humble pie and say he did a great job and I can't recommend him highly enough.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Impressed Seller
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £322,500 | £650,000 |
| Lettings | 0% | 0% | £0 | £0 |
Areas covered
- Burghfield Common
- Mortimer
- RG7
- Spencers Wood
Address
Sansome & George
1 Aborn Parade 45 West End Road, Reading, Berkshire
RG7 3TQ
01189331773
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Sansome & George Branches (View All 11)
As first time buyers of a ...
Share On :
5 Star Review
By : 'Sarah'
Services : Sales (As a Buyer)
Sold price : £322500
Would you recommend ? : Yes
Postcode : RG7
23 Feb 2016
People found this helpful0
As first time buyers of a property being sold by Samson and George, my partner and I had a very positive experience with the sellers agent, Nicholas Smirthwaite. Nick was always professional, friendly, and gave sound advice throughout the whole process. We never felt like we were treated as a... Read Full Review
What agent could do to change your mind?
I think Nick earns his fees.
Comments on Agent Fees
I think Nick earns his fees.
Comments (0)Was this helpful?:
It took 12 months to sell my ...
Share On :
5 Star Review
By : 'Pauline'
Services : Sales (As a Vendor)
Sold price : £395000
Would you recommend ? : Yes
Postcode : RG7
22 Jul 2014
People found this helpful0
It took 12 months to sell my house but at all times Nick was very kind and helpful. He remained positive when I felt negative and managed to cheer me up when I thought that the house would never sell. He never once pressurized me and I always very confident that he would eventually succeed in... Read Full Review
Comments on Agent Fees
No one likes paying stamp duty or estate agent fees but in my case it took such a long time that Nick earned his fees!!!!!!
Comments (0)Was this helpful?:
I don't write reviews very ...
Share On :
5 Star Review
By : 'Julie'
Services : Sales (As a Vendor)
Sold price : £650000
Would you recommend ? : Yes
Postcode : RG7
13 Jun 2014
People found this helpful1
I don't write reviews very often and I never thought I would be writing a very positive one about an estate agent. I have to say that the whole experience was positive. Any hitches were instantly resolved and he went the extra mile to keep the whole chain informed at all of the time. I have no... Read Full Review
Comments (0)Was this helpful?:
Our apprehensions about ...
Share On :
5 Star Review
By : 'Impressed'
Services : Sales (As a Vendor)
Sold price : £630000
Would you recommend ? : Yes
Postcode : RG7
2 Jun 2014
People found this helpful0
Our apprehensions about selling our house were soon dismissed after meeting with Nicholas Smirthwaite. We were right to be positive. I can't believe we are saying this about an Estate Agent, but he has been nothing but outstanding. He was always punctual for the viewings, and very personable with... Read Full Review
Comments (0)Was this helpful?:
I'm not a fan of Estate ...
Share On :
5 Star Review
By : 'A'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RG7
28 May 2014
People found this helpful0
I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common. It went onto the market in 2012 with an upmarket company in Reading. After two visits in the first... Read Full Review
Comments (0)Was this helpful?:
Simply the best! I have just ...
Share On :
5 Star Review
By : 'Maria'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RG7
27 May 2014
People found this helpful0
Simply the best! I have just moved into a new house in Mortimer after a searching for almost a year. Throughout that year I have been dealing with Nick Smirthwaite - not only has he helped me find the 'right house' but he also helped me secure a mortgage. Nick is totally honest and... Read Full Review
Comments (0)Was this helpful?:
Having just bought through ...
Share On :
5 Star Review
By : 'Caroline'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RG7
26 May 2014
People found this helpful0
Having just bought through Sansome and George Mortimer, we found the agents there (in particular, Nick) to be friendly, courteous, and very helpful. While we were looking for a new house, they kept us posted as to properties they thought we would be interested in. Viewings were arranged quickly... Read Full Review
Comments (0)Was this helpful?:
Very professional service ...
Share On :
5 Star Review
By : 'Jackie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RG7
2 Mar 2014
People found this helpful0
Very professional service from start to end. Always sorted out any problems very promptly and worked hard on behalf of the tenant. Very amiable staff who paid attention to detail and had a practical and realistic approach. Would recommend the Mortimer Branch to all those looking to rent a... Read Full Review
Comments (0)Was this helpful?:
Do not touch them !!!! ...
Share On :
1 Star Review
By : 'Vicky'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : RG7
20 Oct 2013
People found this helpful0
Do not touch them !!!! Instructed them to sell our house in July - over promised but under delivered , managed to produce one unprofessional external photo of our property in four months but no floor plan - persuaded us to sell it for £30 k under their valuation for a quick sale, there was nothing ... Read Full Review
Comments (0)Was this helpful?:
Absolutely disappointed with ...
Share On :
1 Star Review
By : 'Time'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
10 Feb 2012
People found this helpful1
Absolutely disappointed with the very poor service in the Mortimer office, the man roger who dealt with us was rude and very unprofessional .when we had the viewing he knew nothing about the property, he said they would phone the landlord for answers and phone us. Heard nothing went in the next day ... Read Full Review
What agent could do to change your mind?
Do his job and try to sell us a property like he should, find out all information about a property before trying to rent it.
Comments (0)Was this helpful?:
Absolutely terrible customer ...
Share On :
1 Star Review
By : 'Angry'
Services : Letting (As a Owner)
Would you recommend ? : No
20 Jul 2010
People found this helpful0
Absolutely terrible customer service. As I walked into the mortimer office, neither of the two people in the office acknowledged me. I tried to arrange a viewing and was told that they just needed to make a call. I did not hear anything and called again to leave my details. Again, did not hear... Read Full Review
Comments (0)Was this helpful?:
1 - 11 of 11 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2/23/2016, 9:38:51 AM by allAgents
