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Phoenix Properties
4.8/5, 43 Reviews
98% Recommended
50% letting valuation accuracy
87% letting fee satisfaction
Independent Letting specialists based in the heart of Manchester's Northern Quarter
"We have tried to get our..."
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1 Star Review
By : 'Hannah'
Services : Letting(I am a Tenant)
Rent PCM : £595
Would you recommend ? : No
Postcode : M4
1 Jun 2014
People found this helpful0
We have tried to get our deposit back from Phoenix for almost two months but they have been so unhelpful we have had to escalate it further with the Deposit Protection Scheme. After escalating the problem we have discovered the reason we are having problems is because someone in the Phoenix Property office had written the wrong email address (putting hotmail.com at the end rather than gmail.com) when setting up our account and then proceeded to tell us the incorrect information. Stephen didn't bother to reply to my last email asking for the correct details. We didn't even agree with the charges they were trying to deduct from our deposit. However we thought it would be easier to let them get away with their little scam and just accept them to get the rest of our deposit back quickly rather than go through a lengthy appeal process. Now after an expensive and time consuming move and change of jobs we are still waiting for our own money and have spent a vast amount of valuable time trying to chase it. I am unbelievably appalled and would recommend no tenant ever rents a flat through them!
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By : Kamal
1 Jun 2014Dear Hannah, I am very sorry to read that you feel that we have not been helpful in the return of your deposit, however, I would have thought that having explained to you the return process seeing as you had lost your deposit ID and then having actioned this on your behalf twice, so that the DPS sent you the ID by text to your mobile number which you confirmed, you would have then been able to deal with this on your own. I also take exception to your accusation that we have tried to scam you, especially as you agreed to the deduction on your check out with Stephen which was for the apartment clean, and you were given plenty of opportunity to dispute the amount. We take your comment re a "scam" very seriously and are seeking legal advise. I have copied here all the emails to you regarding your deposit which to be honest is a very straight forward process and all our other tenants have no problem with it and you were also provided with the Terms & Conditions of the DPS as well as the Tenant guide when you moved in. The DPS would also have talked you through the return process just as we had done. Whilst I appreciate that your move and job move might have proved difficult and stressful for you, however your lack of understating is hardly our fault. I suggest you contact the DPS again and explain to them the actual facts, as we actioned the release of the deposit to you from our end and you can clearly see that the DPS is "Awaiting Tenant Response" that being you. I am sorry to take this harsh stance but am more than annoyed in light of the effort we have made to help you in this regard. I have for obvious data protection reasons deleted some information from the emails below which you have hard copies of. DPS repayment number Hannah Hida 20 Apr to me Hi Stephen, We have received the paperwork to release our deposit but still haven't had anything through with the repayment ID on it? Where can we get this from? Many thanks, Hannah Stephen Chesworth 22 Apr to Hannah Hi Hannah, The DPS were supposed to be sending the repayment ID through to the mobile number you provided them with. Please check your texts or if it has gone through to your husbands phone, check his texts. The repayment number should be approximately 5 digits long. Hannah Hida 27 Apr to me Hi Stephen, We were only ever sent a confirmation in the post that our deposit had been moved into the Deposit protection scheme. We haven't registered any of our details with them ourselves. Could someone in your office possibly have given them our number when the account was initially set up? Neither me, nor my husband have received a text so far. Many thanks, Hannah Stephen Chesworth 28 Apr to Hannah Hi Hanna, The information below is what was provided the Deposit Protection Service (1) Name: Mr Bledar Hida Address including postcode: Telephone number(s): Email address(es): Fax Number(s): N/A (2) Name: Mrs Hannah Hida Address including postcode: Telephone number(s): Email address(es): Fax Number(s): N/A You will need to contact The Deposit Protection Service and ask them for a new repayment ID the above information shows your husband as the Lead tenant so they will send a text to him with the new number. Once you have this you will be able to access the deposit on their website. Some information they will ask you for will be the deposit number they issued you with which should be either a 8 or 9 digit number. if you haven't got this they will ask you security questions the details you need are below: Tenancy 6 months From the Deposit amount The details of the DPS are below: The Deposit Protection Service (The DPS) The Pavilions Bridgwater Road Bristol BS99 6AA Telephone No. 0844 4727 000 Email address: enquiries@depositprotection.com Regards: Steve Hannah Hida 8 May to me Hi Stephen, I contacted the Deposit Protection Service last week and they have just got back to me to say that the lead email address supplied by the Landlord/Agent is not the one you have given me above? We cannot gain a repayment ID without the correct email address. Please advise. Stephen Chesworth 8 May to Hannah Hi Hannah, Please see below the text I have copied from the Deposit Protection Service. Deposit Deposit statusAWAITING TENANT RESPONSE Deposit paid Date deposit paid Tenancy start date Period of tenancy6 Months Monthly rental amount Lead tenant nameBLEDAR HIDA Mobile number Email address Tenant nameHANNAH HIDA Mobile number Email address Property Details AddressAPARTMENT Property typeFlat Furnishing typeFurnished Number of bedrooms1 This text has been copied from the DPS website and pasted to this email so if you speak to the DPS they should send you your new repayment number as long as you provide them with the information they are asking for which is what is showing above. Regards Stephen
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 87.00% | £400 | £1,250 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 11 | 0 | 28 | 1 | 0 | 0 | 0 | 0 | 3 | 0 |
Areas covered
- M1
- M17
- M2, M8, M9, M24
- M27
- M28
- M3
- M30
- M4
- M40, OL9, OL10, WA14, WA15
- M5
- M50
- M7
- Manchester, Cheshire, Salford
Address
Phoenix Properties
73 Lever Street , Manchester, Greater Manchester
M1 1FL
0161 826 9190
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- 10:00 - 02:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent, first class ...
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5 Star Review
By : 'Mike'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M112
25 Mar 2015
People found this helpful0
Excellent, first class service by Pheonix as always. I have now used Pheonix several times and they are the best letting agents that I have used since I started letting out properties in 1998. Top notch service. Thank ... Read Full Review
Comments (1)Was this helpful?:
By : Kamal
25 Mar 2015Thank you Mike for the time you have taken to write us a review, as always it is always appreciated and it has been our pleasure to once again assist in the Letting of your...
Since taking over from ...
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5 Star Review
By : 'jd'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M4
5 Dec 2014
People found this helpful0
Since taking over from another agency I have received nothing but a perfect service. Friendly and professional. Would recommend to ... Read Full Review
Comments (2)Was this helpful?:
By : Shaun Loughlin
5 Dec 2014Hi Jonathan Many thanks for your kind comments and it has been a pleasure to assist you in the duration of your stay with us. Jonathan If I can help with anything else in the future do please...
I can only describe the ...
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5 Star Review
By : 'Anne'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : M16
19 Nov 2014
People found this helpful0
I can only describe the performance of Kamal and anyone I have come into contact at Phoenix as being excellent. Phoenix took over from another management agency, who were abysmal, under difficult circumstances, (the other agency being less than helpful). Kamal has always been on hand with helpful ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun
19 Nov 2014Good Afternoon Mrs Murry Thank you for your kind comments and it has been a pleasure to assist you in the rental of your property. Although the situation with the previous agent could of been...
This is the first time for me ...
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5 Star Review
By : 'Neha'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : M3
4 Nov 2014
People found this helpful0
This is the first time for me in Manchester..miles away from my country India. And then finding a best place to live in is a such difficult task. But having a agent like Phoenix was a blessing in disguise....everyone in team(special mention to Stephen and Shaun, as have interacted much with them) ... Read Full Review
Comments on Agent Fees
Have met many agents. So far the best.
Comments (1)Was this helpful?:
By : Shaun Loughlin
4 Nov 2014Hi Neha Thank you for taking the time to review our service and it has been a pleasure to assist. Neha if I can help you with anything else do please let me know. Kind regards...
We was with Phoenix for ...
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4 Star Review
By : 'Philip'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : M27
29 Oct 2014
People found this helpful0
We was with Phoenix for around 5 years, in 2 different flats in Manchester/Salford in that time Kamal was nothing but professional, open and honest, we went through a "Party" stage and left our first flat somewhat of a mess, Kamal was very calm and reassuring despite my fiery disposition, ... Read Full Review
Comments on Agent Fees
Rent never changed, fees were carried over from previous flat which was great!
Comments (1)Was this helpful?:
By : Kamal
29 Oct 2014Hi Phil Thank you for taking the time to review our service and I take on board your comments regarding the block management issues. It has been a pleasure to assist you and your family over...
Phoenix Properties is ...
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5 Star Review
By : 'Z.'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (Property Management)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : M1
3 Sept 2014
People found this helpful0
Phoenix Properties is currently managing my property for the full service. Since they started to manage it, I have been very happy with their service. They are all very professional people and charge a very reasonable management fee. They are responsive to requests and very diligent to deliver a ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun
3 Sept 2014Hi Mr Jiang Many thanks for your kind comments it has been a pleasure to assist in locating new tenants for your beautiful apartment at the Quadrangle. Please let me know if I can assist with...
For our experience, Phoenix ...
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4 Star Review
By : 'Thuret'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M15
3 Sept 2014
People found this helpful0
For our experience, Phoenix property have been a very good estate agent, honest, quick to respond and efficient. Overall they can be trusted to deal with issues well and quickly. Communication has always been perfect. We had some troubles which were more due to intermediates and Phoenix has ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun
3 Sept 2014Hi Mr & Mrs Thuret Many thanks for your kind comments and it has been a pleasure to assist you both throughout the duration of your tenancy with us. I would like to wish both you and your...
Overall I am very satisfied ...
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5 Star Review
By : 'sammyc7'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M4
27 Aug 2014
People found this helpful0
Overall I am very satisfied with the service I have received from Phoenix Properties. When we first agreed to rent the property the process for signing the contracts and paying the deposit was made quick and easy. We moved in within a week. Any problems we had with the apartment were dealt with ... Read Full Review
Comments on Agent Fees
I think the fees were acceptable for this property. We looked at a few other apartments in the same block and they were all a similar price.
Comments (1)Was this helpful?:
By : Kamal
27 Aug 2014Sammy, Thank you for taking the time to leave us a review, we are very pleased that you were happy with our service as we always strive to meet our tenants expectations. We always try to make the...
Shaun has been really ...
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5 Star Review
By : 'E'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M4
8 Aug 2014
People found this helpful0
Shaun has been really accommodating and really easy to deal with. Got in touch promptly and made sure everything was smoothly organized. Would highly recommend this sales/letting ... Read Full Review
Comments (0)Was this helpful?:
My partner and I let an ...
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5 Star Review
By : 'David'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M3
6 Aug 2014
People found this helpful0
My partner and I let an apartment in Manchester, managed by Phoenix Properties for just over five years and have to say our relationship with our agent was with most professionalism. Naturally maintenance issues will occur within any household and when they did the team at Phoenix dealt with all ... Read Full Review
Comments on Agent Fees
Very competitive fees applied. Most satisfied.
Comments (1)Was this helpful?:
By : Kamal
6 Aug 2014David, Thank you very much for taking the time to leave us a review, we always appreciate it as we know how busy you are with work, It has been our pleasure to act as your managing agents during...
Such a positive experience. ...
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5 Star Review
By : 'Ailish'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : M4
8 Jul 2014
People found this helpful0
Such a positive experience. All the preliminary stuff - viewing, admin, etc. was really smoothly handled, absolutely no issues. When it came to the actual move in date, Shaun came in on his day off (missing a music festival) so he could check me in properly, show me around. Gave me really ... Read Full Review
Comments on Agent Fees
I think for the service provided, the fees were very reasonable. (I think all agency fees are far too high, but that\'s a different story!) Compared to my experiences in the past, I think Phoenix offered really good value for money.
Comments (1)Was this helpful?:
By : Shaun Loughlin
8 Jul 2014Hi Ailish Many thanks for the kind comments and I have taken on board your comments about the cleaning and passed this on to the landlords. Ailish it has been a pleasure to assist and If I can ...
I have been dealing with ...
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5 Star Review
By : 'Richard'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Owner)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : M28
25 Jun 2014
People found this helpful0
I have been dealing with Phoenix properties for 3 years. I find them to be very professional,efficient,cortious. If and when a problem arises this is dealt with immediately and I am always kept informed. I have no hesitation in recommending Phoenix ... Read Full Review
Comments (1)Was this helpful?:
By : Kamal
25 Jun 2014Thank you so much Richard for taking the time to review our company, it is always appreciated as we understand that you are busy. It has always been our pleasure dealing you over the past 3 years and ...
One of the most helpful agent ...
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5 Star Review
By : 'Odette'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M50
5 Jun 2014
People found this helpful0
One of the most helpful agent i have ever dealt with, very patient and kind. Couldnt have asked for a better ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
5 Jun 2014Hi Odette Many thanks for your kind comments and it has been a pleasure to assist with the move into Lexington Court. If I can help with anything else do please let know Regards...
Very helpful from start to ...
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5 Star Review
By : 'Geraldine'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : M15
2 Jun 2014
People found this helpful0
Very helpful from start to finish. Happy with service provided. Few niggles following move-in which seem to be getting looked at which is good. Would definitely ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
3 Jun 2014Hi Geraldine Many thanks for your kind comments and it has been a pleasure to assist throughout the check in. If I can help with anything else do please let me know Kind regards...
We have tried to get our ...
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1 Star Review
By : 'Hannah'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : No
Postcode : M4
1 Jun 2014
People found this helpful0
We have tried to get our deposit back from Phoenix for almost two months but they have been so unhelpful we have had to escalate it further with the Deposit Protection Scheme. After escalating the problem we have discovered the reason we are having problems is because someone in the Phoenix ... Read Full Review
Comments (1)Was this helpful?:
By : Kamal
1 Jun 2014Dear Hannah, I am very sorry to read that you feel that we have not been helpful in the return of your deposit, however, I would have thought that having explained to you the return process seeing ...
Excellent service, everything ...
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5 Star Review
By : 'Brad'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M1
16 May 2014
People found this helpful0
Excellent service, everything was handled really well, Shaun was great and nothing was too much of a problem. I would definitely recommend Phoenix to anyone looking to rent in ... Read Full Review
Comments (0)Was this helpful?:
Great service, kept me ...
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5 Star Review
By : 'Mike'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M4
15 May 2014
People found this helpful0
Great service, kept me informed every step of the way. Excellent value for money. Best inventory I have had from a letting agents. I have been letting property since 1998. All communication was responded to very quickly. I will definitely use again as soon as my next tenant leaves. 100% rating ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
15 May 2014Hi Mike Many thanks for kind comments and it has been a pleasure to assist in locating a new tenant for Islington Wharf. Kind regards...
We have received nothing but ...
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5 Star Review
By : 'Mr'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M23
23 Apr 2014
People found this helpful0
We have received nothing but excellent customer service from the whole team at Phoenix. Shaun has gonr above and beyond what we would expect of someone. He helped us through a some tough spots and provided support and gave advice which enabled us to place tenants in our property in a timely ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
23 Apr 2014Hi Gareth & Shireen Many thanks for your kind comments, it has been nothing less than a pleasure to assist you both on the long and occasionally rocky journey to find the best possible...
Kamal was very efficient on ...
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4 Star Review
By : 'mrs'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M253
11 Apr 2014
People found this helpful0
Kamal was very efficient on initial contact. Since moving in I have dealt with Shaun who has been extremely polite, efficient and ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
15 Apr 2014Hi Patresa Many thanks for your kind comments and if I can help with anything else in the future do please let me...
They are always helpful and ...
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4 Star Review
By : 'Dan'
Branch : Northern Quarter Manchester, 73 Lever Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M15
5 Mar 2014
People found this helpful0
They are always helpful and deal as promptly as they can with repairs always helpful and friendly. They have been lenient with me during times I have missed payments as compared to my previous ... Read Full Review
Comments (1)Was this helpful?:
By : Shaun Loughlin
6 Mar 2014Hi Dan Many thanks for your kind comments and if we can assist with anything else in the future do please let me know Kind regards...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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IN WRITING MR K PATEL PHOENIX PROPERTIES
Last updated at 12/3/2014, 8:35:48 AM by allAgents
