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Stoke On Trent, Stoke on Trent ST1
1.1/5, 9 Reviews
0% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
"From day 1 no one calls back..."
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1 Star Review
By : 'claire'
Services : Letting(I am a Tenant)
Rent PCM : £395
Would you recommend ? : No
Postcode : ST3
31 May 2014
People found this helpful0
From day 1 no one calls back nothing done since first inspection in january Just had second inspection with a vile belligerent woman who was intimidating and agressive I actually recorded threconversation as im going to make a formal complaint about her attitude Am going to move elsewhere as soon as I can
What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitude
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Latest Reviews
Sad in Staffordshire
Do not go to Hanley Martin&Co
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £300 | £650 |
Address
Martin & Co
Unit C, The Forecourt, 12 Albion Street, Stoke on Trent, Staffordshire
ST1 1QH
01782 262880
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
property agent for a slum ...
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1 Star Review
By : 'lawrence'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ST5
6 Jul 2021
People found this helpful0
property agent for a slum landlord .no interest in helping tenants. mould ,damp within the house that had been plastered over. would never use this service... Read Full Review
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Absolutely disgusting ...
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1 Star Review
By : 'Hannah'
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : ST6
18 Apr 2017
People found this helpful2
Absolutely disgusting customer service!! Rang at least two times a day just for general information on a flat I was moving into and had no response from the manager Steve for two and a half weeks! When he did contact me back he never once apologised for not returning my calls or messages. 4 weeks... Read Full Review
Comments on Agent Fees
Bad as I've done there job for them by constantly having to ring myself.
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DO NOT TOUCH WITH A BARGE ...
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1 Star Review
By : 'Sad'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : ST6
12 Sept 2016
People found this helpful3
DO NOT TOUCH WITH A BARGE POLE. This company is awful, from start to finish. Full of lies and deceit to get your money and hold onto it. They'll take your money, ignore you and then absolutely refuse to hand over any deposit money and they'll threaten you with eviction in the process. ... Read Full Review
Comments on Agent Fees
N/a
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Had a terrible experience ...
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1 Star Review
By : 'Do'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ST6
7 Apr 2016
People found this helpful1
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore... Read Full Review
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DO NOT use this estate agents ...
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1 Star Review
By : 'Jo'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ST1
13 Jan 2015
People found this helpful0
DO NOT use this estate agents under any circumstances. We moved in and had many issues. A lot of them were 'accidentally' left off the inventory. We then emailed these issues to Martin and Co to update the inventory. Non of these were resolved, no matter how much we asked and pointed them out on... Read Full Review
Comments on Agent Fees
Sort the issues in the first place. Don\'t blame issues on us and withhold money. Don\'t be so rude.
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From day 1 no one calls back ...
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1 Star Review
By : 'claire'
Services : Letting (As a Tenant)
Rent PCM : £395
Would you recommend ? : No
Postcode : ST3
31 May 2014
People found this helpful0
From day 1 no one calls back nothing done since first inspection in january Just had second inspection with a vile belligerent woman who was intimidating and agressive I actually recorded threconversation as im going to make a formal complaint about her attitude Am going to move elsewhere as... Read Full Review
What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitude
Comments (0)Was this helpful?:
Possibly the most unhelpful ...
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1 Star Review
By : 'SJ42'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ST2
5 Apr 2014
People found this helpful0
Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never their fault and the issue has been passed on once again to another... Read Full Review
What agent could do to change your mind?
Be able to answer simple enquiries over the phone 9 times out of 10 I get told the person who can deal with my request is away on \"training\" Actually call back when they say they will!!!!!!!!!!!! This is the most frustrating thing of all Communicate requests to and from the landlord in a reasonable amount of time without me having to chase if up When you say your going to do something, do it!!! For example, sending a email that I have to request 3 times or organising work to a property
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We have had nothing but ...
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1 Star Review
By : 'Lozandowen'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ST4
19 Aug 2013
People found this helpful0
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the landlord at all. I would never use them again! Horrendous service. I agree... Read Full Review
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Promised to rectify several ...
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2 Star Review
By : 'halfseveninfrance'
Services : Letting (As a Tenant)
Would you recommend ? : No
1 Feb 2012
People found this helpful3
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want... Read Full Review
What agent could do to change your mind?
Communicate quicker, mediate with landlord, don't ostracize your customers
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