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Stoke On Trent, Stoke on Trent ST1
1.1/5, 9 Reviews
0% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Sad in Staffordshire
Do not go to Hanley Martin&Co
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £300 | £650 |
Address
Martin & Co
Unit C, The Forecourt, 12 Albion Street, Stoke on Trent, Staffordshire
ST1 1QH
01782 262880
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
property agent for a slum ...
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1 Star Review
By : 'lawrence'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST5
6 Jul 2021
People found this helpful0
property agent for a slum landlord .no interest in helping tenants. mould ,damp within the house that had been plastered over. would never use this service... Read Full Review
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lawrence parker said about Martin & Co
Services : Letting( As a Tenant )Date: 6th Jul 2021
property agent for a slum landlord .no interest in helping tenants. mould ,damp within the house that had been plastered over. would never use this service again
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Absolutely disgusting ...
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1 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : ST6
18 Apr 2017
People found this helpful2
Absolutely disgusting customer service!! Rang at least two times a day just for general information on a flat I was moving into and had no response from the manager Steve for two and a half weeks! When he did contact me back he never once apologised for not returning my calls or messages. 4 weeks... Read Full Review
Comments on Agent Fees
Bad as I've done there job for them by constantly having to ring myself.
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Hannah baker said about Martin & Co
Services : Letting( As a Tenant )Date: 17th Apr 2017
Absolutely disgusting customer service!! Rang at least two times a day just for general information on a flat I was moving into and had no response from the manager Steve for two and a half weeks! When he did contact me back he never once apologised for not returning my calls or messages. 4 weeks after paying estate agent fees and I'm still not in the flat and had excuses after excuses each week!! Lost time and money, booking days off work so fed up worst service ever!!!
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DO NOT TOUCH WITH A BARGE ...
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1 Star Review
Gill
Bim
By : 'Sad'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ST6
12 Sept 2016
People found this helpful3
DO NOT TOUCH WITH A BARGE POLE. This company is awful, from start to finish. Full of lies and deceit to get your money and hold onto it. They'll take your money, ignore you and then absolutely refuse to hand over any deposit money and they'll threaten you with eviction in the process. ... Read Full Review
Comments on Agent Fees
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Comments (0)DO NOT TOUCH WITH A BARGE POLE.
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Sad in Staffordshire said about Martin & Co
Services : Letting( As a Tenant )Date: 11th Sep 2016
DO NOT TOUCH WITH A BARGE POLE.
This company is awful, from start to finish. Full of lies and deceit to get your money and hold onto it. They'll take your money, ignore you and then absolutely refuse to hand over any deposit money and they'll threaten you with eviction in the process. Absolutely disgusting.
I've had dealings with them - unfortunately - for years. I handed over thousands up front to rent a property which needed work doing it. This was never done, so much so that I lived without a means of cooking a meal for my family for months on end and had to live out of a microwave.
I've put in countless complaints over the years to these people, had to get housing standards involved (who found them to of not acted in a responsible manner), and I've even had to take legal action to due a personal injury sustained at the property because of an issue that hadn't been rectified in 2 years. Loss of earnings up to �2000, including ongoing issues and not once did anyone call to ask if I was ok, to apologise or to even FIX the issue that caused it in the first place. On a phone call to Gill, I was told that the 'state of the house' caused the considerable 'upset and frustration'. When I explained my predicament and why this was the case, I then went onto query what was being done about the unsafe environment of the property and was considering legal action because of it. I was then threatened by Gill who said, 'well if you go down the legal route, the landlord may be forced to use the state of the house against you and have you removed'. Shocked by this I said, 'what do you mean? Are you threatening me that if I seek legal advice I'll be evicted?'. At this point I became very distressed and Gill backed off, apologising profusely for pushing me, but the emotional damage had already been done.
I have since left the property and I am being blamed for everything that has been wrong in the house even prior to my moving in. Due to the state of the property, I complained, for years, and did NOTHING to rectify the issues myself as I didn't want to be liable. Instead, I dutifully informed them every time something went wrong and it would often take them months (if not years) to sort something out.
Worst of all, they blamed the Landlord for this issue, not them. They would claim the landlord was un-contactable, even his secondary contact was miraculously unavailable. A formal complaint I submitted to them well over a year ago, went unacknowledged. Despite my handing over my personal details to them, they would never contact me personally but someone else in my house - even though I would state over and over again what my number, email address was etc.
Bim is the worst of all. Not only does he cushy up to you if you're paying his wage, he says countless times, 'I'm the property manager', which becomes boring after the first 500 times. When he doesn't get his way, he acts like a petulant child, becomes argumentative and threatening and flat out lies to your fact. I was told that the Landlord was not happy with my complaints during a phonecall to Bim and yet, at the time, this was the first I'd spoken to Bim in over a month. Not sure how - outside of telepathic powers - he would have known my complaints to them pass them along to the Landlord. Lie No. 1. He also told me (when he was being nice before I left the property and trying to keep me in the hell hole), that he had looked over all of my issues and admitted that, 'there are areas where we have failed you, certainly', and yet now he says, 'I have to go through everything because I haven't had time yet'. Lie No. 2. He then goes on to state that he 'does not wish to be implicated in anything' Martin and Co does. The problem with this is, he represents Martin and Co and as he so eloquently says over the phone 10000 times, he's the property manager, the buck as to stop somewhere, right? Lie No. 3. Then, when you try to speak to his supervisor to submit a complaint, he blocks you. I wonder why.
The ONLY decent people in that place who are willing to listen to you are Theresa and Steve. While they may be powerless to help, they will take down everything you have to say and they empathise. In fact, when I called back to speak to Bim's supervisor, I spoke to Theresa and said, 'I need to sumbit a complaint about all the issues over the years'. She said, 'oh yes, it's been going on for so long'. She remembers my calling on the day I moved in, in tears, because Martin and Co failed to A) decorate the property to a decent standard as promised, B) it was filthy (I had to Vinegar / Baking Soda the shower heads in two showers just to have them operable), the floors were covered in muck and the cheap and nasty carpets that were installed required steaming. Don't get me started on how awful the cupboards were or the fact that brown sticky tape was left all over one bathroom due to a shoddy paint job.
DO NOT GO NEAR THESE PEOPLE. They will sell you a sob story to have you part with your money and then blame you for everything and flat out accuse you of stealing (in my case)...
It's a shame that great people have to work for this company and moreover, it's sad that a company that takes money from two sources, plays them off against one another. Do not use.
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Had a terrible experience ...
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1 Star Review
By : 'Do'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST6
7 Apr 2016
People found this helpful1
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore... Read Full Review
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Do not go to Hanley Martin&Co said about Martin & Co
Services : Letting( As a Tenant )Date: 6th Apr 2016
Had a terrible experience with this letting agency. The staff are very unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore you.
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DO NOT use this estate agents ...
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1 Star Review
Theresa
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST1
13 Jan 2015
People found this helpful0
DO NOT use this estate agents under any circumstances. We moved in and had many issues. A lot of them were 'accidentally' left off the inventory. We then emailed these issues to Martin and Co to update the inventory. Non of these were resolved, no matter how much we asked and pointed them out on... Read Full Review
Comments on Agent Fees
Sort the issues in the first place. Don\'t blame issues on us and withhold money. Don\'t be so rude.
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Jo and Ed said about Martin & Co
Services : Letting( As a Tenant )Date: 13th Jan 2015
DO NOT use this estate agents under any circumstances. We moved in and had many issues. A lot of them were 'accidentally' left off the inventory. We then emailed these issues to Martin and Co to update the inventory. Non of these were resolved, no matter how much we asked and pointed them out on inspections. They don't ring you back, they don't email you back. Then when it comes to you moving out and you have cleaned, repainted and steam cleaned to ensure you get all of your deposit back, they blame the pre-existing issues on YOU! Then when you give the email as evidence, they say that YOU must have made those issues in the first week you lived there! Theresa is the rudest person we have ever spoken to, she won't listen to reason and hung up on us three times: absolutely disgusting behaviour.
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From day 1 no one calls back ...
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1 Star Review
By : 'claire'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : No
Postcode : ST3
31 May 2014
People found this helpful0
From day 1 no one calls back nothing done since first inspection in january Just had second inspection with a vile belligerent woman who was intimidating and agressive I actually recorded threconversation as im going to make a formal complaint about her attitude Am going to move elsewhere as... Read Full Review
What agent could do to change your mind?
Improve their service and speak to people with a few manners and drop the attitude
Comments (0)From day 1 no one calls back nothing done since first inspection in january
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claire tym said about Martin & Co
Services : Letting( As a Tenant )Date: 30th May 2014
From day 1 no one calls back nothing done since first inspection in january
Just had second inspection with a vile belligerent woman who was intimidating and agressive
I actually recorded threconversation as im going to make a formal complaint about her attitude
Am going to move elsewhere as soon as I can
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Possibly the most unhelpful ...
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1 Star Review
By : 'SJ42'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST2
5 Apr 2014
People found this helpful0
Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never their fault and the issue has been passed on once again to another... Read Full Review
What agent could do to change your mind?
Be able to answer simple enquiries over the phone 9 times out of 10 I get told the person who can deal with my request is away on \"training\" Actually call back when they say they will!!!!!!!!!!!! This is the most frustrating thing of all Communicate requests to and from the landlord in a reasonable amount of time without me having to chase if up When you say your going to do something, do it!!! For example, sending a email that I have to request 3 times or organising work to a property
Comments (0)Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never their fault and the issue has been passed on once again to another colleague.
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SJ42 said about Martin & Co
Services : Letting( As a Tenant )Date: 4th Apr 2014
Possibly the most unhelpful letting agent I have dealt with. When they say they'll call you back don't ever expect a call, you will always have to chase them up on the most simple of requests. If you have to chase it up its never their fault and the issue has been passed on once again to another colleague.
Nine times out of ten the person who deals with the enquiry is always out on a training course rather than being available to help.
I am in a "fully manage property" and I find myself constantly having to do their job for them! I also agree with the other comments as they appear to be completely unable to feedback any request or feedback to and from the landlord.
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We have had nothing but ...
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1 Star Review
By : 'Lozandowen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST4
19 Aug 2013
People found this helpful0
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the landlord at all. I would never use them again! Horrendous service. I agree... Read Full Review
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Lozandowen said about Martin & Co
Services : Letting( As a Tenant )Date: 19th Aug 2013
We have had nothing but trouble with this estate agents. They never do what they say they are goin to do and you have to chase and chase them just to get them to return a call. There is no communication between them and the landlord at all. I would never use them again! Horrendous service. I agree with previous comments that they should not be in business as they are completely incompetent!
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Promised to rectify several ...
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2 Star Review
By : 'halfseveninfrance'
Services : Letting( As a Tenant )
Would you recommend ? : No
1 Feb 2012
People found this helpful3
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want... Read Full Review
What agent could do to change your mind?
Communicate quicker, mediate with landlord, don't ostracize your customers
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halfseveninfrance said about Martin & Co
Services : Letting( As a Tenant )Date: 1st Feb 2012
Promised to rectify several problems; broken kitchen sink (clearly damaged by previous tenant) and a damp ceiling in master bedroom, caused by removal of flue, chimney etc - this needed painted over.. These people DO NOT respond to emails, are indifferent towards complaints. They just don't want to know!
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