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Ben Property
3/5, 8 Reviews
33% Recommended
67% letting valuation accuracy
57% letting fee satisfaction
Ben Property (which traded formerly as Jenners Property Lettings) has historical links to both Jenners and Ben Line. Established in 1919 as Jenners Property Department, the business soon grew to provide a residential letting service to landlords and tenants in and around the city. Now a boutique family owned
firm part of the Mackenzie Kerr (Holdings) Limited Group, we provide an unrivalled, comprehensive, bespoke, first class professional service to both landlords and tenants. A close working relationship is at the heart of our approach. Many of our clients require a service tailored to their specific individual needs. Initial thorough analysis and assessment of new projects, coupled with continuous project management, ensures that our clients meet their objectives on time and within budget. Our applied and original thinking supported by professional property expertise enables us to provide clients with efficient innovation and total property solutions. Run from our Edinburgh office, Ben Property, will be dedicated to the property management of your property providing you with the support and assistance that you would expect. Ben Property, is a regulated firm by the Royal Institute of Chartered Surveyors, is an Accredited Letting Agent with Landlord Accreditation Scotland, is part of the Safe Agent Scheme and is regulated by the Property Ombudsman. We also hold professional indemnity insurance and are strictly regulated in respect to client accounts.
"Completely let down. Sorry to ..."
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1 Star Review
James
Lena
By : 'Kymi'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EH37
29 May 2014
People found this helpful2
Completely let down. Sorry to say that after finding a new flat and paying holding fee, people were still able to get viewings. My current landlord had given me 1 months notice which tied in with new flat. I was only informed that the flat was no longer available through a reply from an enquiry. Leaving me only 2 weeks to find alternative housing for myself and 8 month old son. This could have been avoided had they informed me sooner. The move in date would have arrived and we'd have no where to live.
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By : Ben
29 May 2014Dear Kym, Sorry again, as we discussed the landlord found their own tenant and went over our heads which was unfortunate for both you and ourselves. As soon as we were notified we let you know immediately. You have also neglected to mention that you did not supply us with a completed application form or any references hence why the landlord possibly put in their own tenant. We would not have been able to progress without these. These are required to be submitted within 5 days of receiving them or viewings will recommence. Apologies again I hope you and your son and partner have found new accommodation. Regards, Ben Property
By : Kymi
29 May 2014In response to your comment, I was not informed about having to submit references or given application form, I was simply told to wait on an email with instructions. This is the first of me being notified of these needing to be submitted within 5 days. Surely you should have passed the information on. And as for you notifying me as soon as you were made aware of the landlords desicion, this is not true as one of your agents told me it was being discussed weeks prior to you telling me the flat had been let. I was only then informed by reply to an enquiery I had made that day. I have saved all emails from both parties for my own referance. The housing status of myself and son was not an interest of you then, so why should it be now?
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 57.00% | £570 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Ben Property
3 Manor Place, Edinburgh, City of Edinburgh
EH3 7DH
0131 268 9147
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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DO NOT RENT FROM BEN ...
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1 Star Review
By : 'Here'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH12
23 May 2023
People found this helpful1
DO NOT RENT FROM BEN PROPERTY. All great until you go to leave! Then try and take the majority of your deposit from you. Saying very patronising things as if I wasn’t able to understand what I was being told when I understood fully however, they just didn’t have my back. Been ... Read Full Review
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Ben Property managed our ...
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5 Star Review
By : 'pete'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
14 Oct 2019
People found this helpful0
Ben Property managed our property efficiently and achieved good rentals from good tenants. I would recommend them and certainly use them again. ... Read Full Review
Comments (0)Was this helpful?:
Disappointing ...
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1 Star Review
By : 'Renter'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH
2 Jun 2019
People found this helpful1
They were ok until you try to leave.... trying to get your deposit is a farse.... "We always allow up to a month from leaving for finalising a deposit" ... which actually took 6 weeks and had several deductions I didn't agree with... don't use them would be my ... Read Full Review
Comments (0)Was this helpful?:
Over and Above ...
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5 Star Review
By : 'Sandra'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : No
Postcode : EH10
12 Dec 2018
People found this helpful0
Ben Property managed my house when I worked down south for a year from Jun 2017 to Jun 2018. They leased the property within a day of it going on the market at an excellent rent. They coordinated all the work required to get it ready to let. During the tenancy, they responded to any tenant ... Read Full Review
Comments on Agent Fees
The fees were competitive and good value for the service offered.
Comments (0)Was this helpful?:
Absolutely fantastic service. ...
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5 Star Review
By : 'BlackFriars'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EH1
3 Dec 2015
People found this helpful0
Absolutely fantastic service. Very humble and responsive. These guys went out of there way to help us and in a market where a typical estate agent tends to abuse their power, Ben Property was exceptional at making us feel safe an comfortable. No extra charges were added upon our leaving of the ... Read Full Review
Comments on Agent Fees
No fee was requested
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This has to be the worst ...
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1 Star Review
By : 'oolu'
Branch : Edinburgh, 3 Manor Place
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : EH4
14 Aug 2015
People found this helpful3
This has to be the worst lettings agency ever in the UK. I was booked in for a viewing 5pm today (13th august 2015) at a property located at ferry gait crescent. I got to the property at exactly 5pm. There was no agent outside/around so I called their office to find out what was going on. I was ... Read Full Review
Comments (0)Was this helpful?:
I used Ben Property as a ...
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5 Star Review
By : 'Plastivore'
Branch : Edinburgh ,3 Manor Place
Services : Letting (As a Tenant)
Rent PCM : £570
Would you recommend ? : Yes
Postcode : EH11
3 Feb 2015
People found this helpful0
I used Ben Property as a tenant until September 2014, and I can't help but recommend them. The only reason I had to change is because I needed a bigger place, and they did not have anything that suited my needs. When I contacted them regarding issues with appliances, I always had someone to visit ... Read Full Review
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Completely let down. Sorry to ...
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1 Star Review
By : 'Kymi'
Branch : Edinburgh ,3 Manor Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EH37
29 May 2014
People found this helpful2
Completely let down. Sorry to say that after finding a new flat and paying holding fee, people were still able to get viewings. My current landlord had given me 1 months notice which tied in with new flat. I was only informed that the flat was no longer available through a reply from an enquiry. ... Read Full Review
Comments (2)Was this helpful?:
By : Ben
29 May 2014Dear Kym, Sorry again, as we discussed the landlord found their own tenant and went over our heads which was unfortunate for both you and ourselves. As soon as we were notified we let you know...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
