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Good Moves
2/5, 15 Reviews
33% Recommended
80% sales valuation accuracy
14% letting valuation accuracy
38% sales fee satisfaction
38% letting fee satisfaction
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"Good Moves managed my rental..."
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1 Star Review
Jane
By : 'Sheila'
Services :
Would you recommend ? : No
Postcode : L25
8 May 2014
People found this helpful22
Good Moves managed my rental property. Sad to report that Good Moves / Jane Murray-Wood still owes me in excess of £1000.00 in rent that my tenant paid to them last year. Correspondence with Jane Murray Wood has been going on for several months; she has made many excuses for not paying. (I may quote from her e mails in another review). I cannot believe that embedding a new system takes so many months; how can a business manage to stay in business when it can't pay clients / make financial transactions? What should I believe? The accounts team based in the North East refuses to speak to me or give a contact name, has ceased contact with me and seems unable to transfer the money. Correspondence from the court has been ignored; judgement to pay immediately was issued by the court on 28th March 2014 and it has been ignored. I would urge any prospective landlords/tenants to use agents who are prepared to be accountable. I have learned an expensive lesson. I will make further updates. All very sad really.
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By : murraymint
9 May 2014Thank you, Sheila for your comments in relation to the service levels you received whilst we managed your property. It is disappointing for us as a Company when things go wrong, and the relationship between client and agent breaks down, whatever the reason. In this instance, I admit that in relation to the account management of your property, we did not deliver our usual high standards of service and you decided to go to legals to resolve the issue. We are not obliged to respond to the court and correspond with them, as we admitted our failure. We still need to settle your account, and I admit that this has taken longer than I would have expected; however, we are a small Company, we don't have unlimited resources to put a 'quick fix' in place, but what we have done is invest heavily (out of our personal funds) to embed a new management and sales software system which, whilst it is taking time to train staff and get used to the new technology, it IS ensuring that our accounts system improves and eventually, we hope to be able to offer Landlord same day payments. In terms of your comments regarding our North East Accounts Team, they do not 'refuse to speak to you' but rather they have a policy of email communication because persistant calls interrupt their work flow and they find it much easier to make use of electronic communication resources. Also, at the time during which we managed your property, on a personal basis, I was receiving treatment at the Burney Breast Cancer Clinic at St Helens Hospital, last year I had surgery to remove two lumps, in addition to battling on a day to day basis with severe osteoarthritis and yet still endeavoring to run the business effectively on a day to day basis. Obviously, I failed to deliver the quality of service in relation to running your account in a timely fashion, and I accept this, and apologise for my failures. However, in all other aspects of the management of your property, we upheld our usual high service levels in finding and vetting suitable tenants through two rental periods, attending to maintenance issues to protect your equity in your bricks and mortar, attended regularly to conduct interim inspections, serving of appropriate notices when applicable and the like. The Company continues to improve on a day to day basis, financial transactions speeds are improving, and we are taking steps to relocate our accounts team back to the North West shortly in an effort to continue offering improved service levels to our clients. I am sorry we let you down on this occasion, I am confident for the future that we are moving the Company forward in the right direction and if landlords would like to contact our office to find out more about us, and our services, please don't just look at the reviews. Come and see us and let us help you let your property.
By : Mrs B
23 Jul 2015My husband carried out work to Good Moves office nearly 2 months ago. He has been awaiting payment of nearly £4000 for well over a month. He has been very patient with Jane and week after week has listened to her excuses and promises of "good will" payments only to be let down. It is a small, new business that my husband and his partner are working extremely hard to build. He has been nothing but patient and professional waiting for payment. Reading comments from your customers has angered me greatly. You obviously could not afford to get work done to your office but you went ahead anyway. Being the loyal man he is my husband has paid his employees for the work carried out but has left himself very short. We as a family have suffered greatly. My son not being able to go on a school trip last week that was promised to him. Your disregard for people is shocking. I wonder how you manage to sleep at night?? I await your clever twisted version of the truth with added legal jargon.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80.00% | 38% | £151,000 | £200,000 |
| Lettings | 14% | 38% | £500 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 7 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 2 |
Address
Good Moves
32 Allerton Road, Liverpool, Merseyside
L25 7RG
01519093747
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Shocking service from 'Good ...
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1 Star Review
By : 'Mr'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L15
14 May 2017
People found this helpful10
Shocking service from 'Good Moves'. A tenant was late with payment (so I thought). I contacted the tenant for an update when I was advised that Good Moves had rejected the payment. Never heard such an unprofessional act. Needless to say both myself and the tenant cut ties with the firn. If you ... Read Full Review
Comments (2)Was this helpful?:
By : Anon
23 May 2017Hi there, I have found myself in a similar situation with Jane. I wonder if you have heard from her lately or have a contact email/phone number at all?...
What can I say biggest con ...
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1 Star Review
By : 'Lisa'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : L25
20 Feb 2017
People found this helpful10
What can I say biggest con woman and liar that you'll ever meet! I took out a tenancy on a property via Good Moves besides being a few days late with the keys the property had no internal doors a smashed window and dodgy lighting in the kitchen. I had also paid one months rent up front and a ... Read Full Review
Comments on Agent Fees
SHE STILL HAS MY DEPOSIT
Comments (2)Was this helpful?:
By : Anon
7 Mar 2017Hi there, i'm trying to track down contact details of Jane - the Goodmoves website is no longer available and the phone number is out of service. Do you have any details at all? I have also had...
What an awful experience! I ...
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1 Star Review
By : 'Kim'
Branch : Liverpool, 32 Allerton Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L18
10 Nov 2016
People found this helpful17
What an awful experience! I saw a house for sale with good moves, arranged a viewing and put in an offer during the viewing. That was on Saturday... I have sold my house so I'm in a good position as a buyer. Having not heard i went into the office Monday afternoon, apparently they 'had just' got ... Read Full Review
Comments (0)Was this helpful?:
Beware! a warning to all ...
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1 Star Review
By : 'Leanne'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L26
15 Jul 2016
People found this helpful26
Beware! a warning to all landlords! Jane Murray-wood is a scam artist! We used Goodmoves to look after 2 of my properties and at first everything was running smoothly, rent was coming in on time etc. After 6 months, rent for one of the properties had stopped and when I spoke to Jane she advised us ... Read Full Review
Comments (0)Was this helpful?:
Health Warning - your money ...
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1 Star Review
By : 'Russell'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L18
5 Oct 2015
People found this helpful26
Health Warning - your money is not safe using this business. Reading other reviews the tales of woe appear to have a common theme: excuses after excuse for non-payment, Internet breaches, bank security issues, not receiving emails, next door's cat dying, you name it, you'll hear excuse after excuse ... Read Full Review
Comments (0)Was this helpful?:
In just over four weeks, the ...
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5 Star Review
By : 'Mr'
Branch : Liverpool, 32 Allerton Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L25
5 Oct 2015
People found this helpful2
In just over four weeks, the Good Moves team had completed the sale of our house. I found Jane, Martyn and Phil to be very accessible and informative, demonstrating excellent knowledge of the current market and local area. The team ensured the selling process was as stress free as possible and i ... Read Full Review
Comments (0)Was this helpful?:
Jane very helpful and had ...
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4 Star Review
By : 'Chris'
Branch : Liverpool, 32 Allerton Road
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : L25
15 Aug 2015
People found this helpful1
Jane very helpful and had lots of chats/updates, she gave lots of good advice. Also, Daniel was excellent with his updates and feedback, I liked how he worked to keep in touch and provide updates when requested. The valuation I felt was too high from the off, but wasn't an issue as we started with ... Read Full Review
What agent could do to change your mind?
Fees were reasonable
Comments on Agent Fees
Fees were reasonable
Comments (0)Was this helpful?:
After considerable poor ...
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1 Star Review
By : 'Unhappy'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : L25
6 Aug 2015
People found this helpful20
After considerable poor levels of service,constant chasing of my rental monies owed. The constant excuses ranging from change of I.T system, Banking issues.Believe me Jane Murray has pulled this for far too long. I am sure judging by the other frustrated and upset landlords, Goodmoves will get ... Read Full Review
What agent could do to change your mind?
Extortionate for terrible service
Comments on Agent Fees
Extortionate for terrible service
Comments (0)Was this helpful?:
I found the service I ...
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5 Star Review
By : 'Kevin'
Branch : Liverpool, 32 Allerton Road
Services : Sales( As a Vendor )
Sold price : £151000
Would you recommend ? : Yes
Postcode : L25
4 Aug 2015
People found this helpful3
I found the service I recieved from Jane and martin was excellent. Information I received was clear and any query I had was dealt with to my satisfaction. They met prospective buyers at the house for me and gave me advice regarding offers made. Although the final selling price was below the ... Read Full Review
What agent could do to change your mind?
As I had used the agent before, I was given a generous discount for this sale.
Comments on Agent Fees
As I had used the agent before, I was given a generous discount for this sale.
Comments (0)Was this helpful?:
Following the Death of my ...
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5 Star Review
By : 'Barbara'
Branch : Liverpool, 32 Allerton Road
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : L25
3 Aug 2015
People found this helpful2
Following the Death of my aunt and the need to sell her house, I felt that Jane was sympathetic but also very helpful and very well informed on the house market. On contacting Jane and Martin over any queries, they were always very prompt to respond and made a difficult situation as easy as ... Read Full Review
Comments (0)Was this helpful?:
We used this company a while ...
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1 Star Review
By : 'Mel'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : L7
26 Jul 2015
People found this helpful24
We used this company a while back - it was the worst decision we made. This woman is not fit to run a company nor be responsible as a letting agent. After several calls and meetings to rectify the failure to pass over all the of rents we achieved very little. Finally Goodmoves was sacked by us ... Read Full Review
Comments (0)Was this helpful?:
Landlord beware, I am owed ...
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1 Star Review
By : 'MRSS'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L33
12 Jul 2015
People found this helpful21
Landlord beware, I am owed over 1000 pounds.Everyday is a new reason or excuse.I am now in touch with a solicitor.I would urge anyone who is currently dealing with this company to act fast. Jane Murray every time hides or makes excuses for what seems to be blatant misuse of funds. The opened ... Read Full Review
What agent could do to change your mind?
Been honest
Comments (1)Was this helpful?:
By : jane
12 Jul 2015I would urge this landlord to contact our Woolton office immediately so that I can discuss this matter. This landlord should remember that there are defamation and lebel laws in this country and...
I have been owed over 800 ...
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1 Star Review
By : 'Hewitt'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : No
Postcode : L15
10 Jul 2015
People found this helpful20
I have been owed over 800 pounds by Goodmoves for over a year and a half. I email and phone constantly - and only get a reply when I threaten legal action. I cannot understand why there has been such a long delay and why Goodmoves appear incapable of communicating with me (to just speak to ... Read Full Review
What agent could do to change your mind?
Managed my property effectively. Paid what is owed to me. Communicated with me.
Comments on Agent Fees
Given such a disgraceful level of service to have paid anything is disgraceful.
Comments (3)Was this helpful?:
By : jane
12 Jul 2015I am sorry that this landlord has been frustrated by our attempts to resolve his outstanding balance. He has failed to advise you that this money took over 10 months to obtain from the local...
Good Moves managed my rental ...
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1 Star Review
By : 'Sheila'
Branch : Liverpool, 32 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L25
8 May 2014
People found this helpful22
Good Moves managed my rental property. Sad to report that Good Moves / Jane Murray-Wood still owes me in excess of £1000.00 in rent that my tenant paid to them last year. Correspondence with Jane Murray Wood has been going on for several months; she has made many excuses for not paying. (I ... Read Full Review
Comments (2)Was this helpful?:
By : murraymint
9 May 2014Thank you, Sheila for your comments in relation to the service levels you received whilst we managed your property. It is disappointing for us as a Company when things go wrong, and the relationship ...
This estate agents is not ...
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1 Star Review
By : 'bizzyb'
Branch : Liverpool, 32 Allerton Road
Services : Property Management
Would you recommend ? : No
9 May 2012
People found this helpful23
This estate agents is not affiliated with any governing body so it is difficult to get any redress. Jane Murray (or Murray-Wood as she calls herself) gives the impression that this is her estate agency. She is not a director or secretary, her partner is so again no redress if you try to get your ... Read Full Review
Comments (2)Was this helpful?:
By : murraymint
19 Sept 2012As I am married to my husband, I have every right to call myself by my married name whilst still retaining my former name. I am not aware of any law which prevents me from having a double barrel...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
