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Tully & Co
2.8/5, 49 Reviews
47% Recommended
100% sales valuation accuracy
75% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Whether you are looking for a new home, interested in buying to let, require your property to be managed or are seeking rented accommodation, the team at Tully & Co can help. With over 50 years experience collectively, we pride ourselves on the friendly, personal and professional service offered. Our flexible appr
oach ensures our consultants can tailor a service package to meet the individual needs of each and every client. Through the use of an established business system the latest computer technology is employed to deliver a highly efficient service and exceptional value for money.
"I was a student, living in a..."
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1 Star Review
By : 'Melia'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : PO1
30 Apr 2014
People found this helpful5
I was a student, living in a 5 bed student house in fawcett road, southsea. Tully's made my second year of uni hell! We were advised that as they were the lettings agency, any problems we has would need to go through them, rather than the landlord directly. The day I arrived to get my key (time and date we checked with a staff member who assured us it was fine) we were told,after travelling all the way to Portsmouth, that we were too late to get the key by 5mins (this was 1pm). A female staff member actually pushed my mum out of the door (my mum is a polite and petite woman) The whole manner was completely rude! Another member of staff apologised for her behaviour and gave us the key. In our first 3 months of living there we had no heating! We advised Tully's of this by going directly into the agency (in writing as they advised us) and numerous phone calls and emails. We were told they were having trouble contacting the Landlord... for 3 months! They did nothing to compensate for this at all. Shortly after this our house was burgled, and where the front door had been kicked in it didn't close. We went to Tully's who were no use at all! Some empathy from them was maybe a little too much to expect, however we did expect them to sort our door (or contact the Landlord) this apparently was of no concern to them. We were never allowed to have the Landlords details so could not try to contact them ourselves. We had to pay for our own front door to be replaced. We had various problems with the shower, Broken oven etc which we were advised before renting would be taken care of before we moved in...they weren't touched the whole year! We kept the place tidy and did a very thorough clean before we left...yet we did not receive our deposits. Due to 'worn carpets'. These carpets were worn a long time before we moved in! We argued (in writing) this for months, got nowhere with them and never received our deposits back Generally I find Tully's extremely rude and unhelpful. Even though they have several student properties they don't have any patience with students at all. As soon as you walk into the building they are immediately annoyed and angry with you. They have no respect for people and disregard anything you have to say. I was warned about Tully's before this, but originally really liked the size of the house so stupidly signed up. Please don't do it! It's not worth it and you will regret it!
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By : Tully and co
25 Jun 2014I am sorry but we do not manage a house in Fawcett Road for 5 students and none of what you are saying is true or relevant to this office so we are slightly perplexed regarding your review! Are you sure you have the right Company?
By : Melia
25 Jun 2014Thanks for your backhanded way of calling me a liar there, but no I'm not at all confused thank you. I'm obviously not living there now. I said, 'when I was in my second year of uni' so maybe you don't have a house in fawcett rd at the moment: although I find it very hard to believe that you don't have any houses in one of the biggest residential roads in Southsea! Absolutely everything in my previous comment is true. Also, why u would try to dispute this when myself and the 4 others I lived with have all our documents to show we lived the, is literally beyond me. I lived at 299 fawcett Road, which I can assure you is a 5bed house and I can't believe I have just been called a liar.! I only posted this as my sister was looking into student agencies and I wanted to make her and her friends aware. Now though, I want everyone to know how unhelpful and rude you are before they make the same mistake as me. If this prevents just one person from having to go through the same as me, then it's been worthwhile!
By : Tully & Co
14 Aug 2014Dear Amelia, Firstly I am so sorry you feel so angry. I am afraid I will have to refute your comments. You state that you did not receive your deposits back, as this is a very slanderous comment I believe you should produce evidence to prove this, we have proof that all of your deposits were returned in full to all of you on 14-7-2009. We are a professional business and our records are extensive and luckily are kept for 6 years in accordance with the law as your occupation of the property was 6 years ago, however we do keep electronic records for longer. These electronic records clearly show that every maintenance issue was dealt with when reported including no heating and a new lock for the front door and making sure it was secure after you had been burgled. On 20-3-08 it was reported that the radiators were not getting hot and the water was only luke warm, Tyrone Guy (a gas safe registered engineer) was sent and the remedy was a mechanical clean at a cost of £137.48, the job was completed by 25-03-08. On the 08-12-08 you reported that you had been burgled and a job sheet was given to Pretty as a picture (please repair double glazed front door and windows, as tenants were burgled at the weekend) the cost of the repair was £210.00 and I believe that the front door has not changed from that day to this. It is clear you seem to be angry with us (even after 6 years) but I am at a loss as to why as none of what you have said appears to be true and the evidence is there to prove this. Although we only act as agents for landlords and do not actually own the properties we look after we do however endeavour to ensure that the properties we rent out are in a decent condition for any tenants wishing to rent them. We will always make sure that the tenants Statutory rights and the Landlords Statutory obligations are up held.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 67% | £216,000 | £216,000 |
| Lettings | 75% | 67% | £325 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 0 | 15 | 24 | 3 | 0 | 0 | 0 | 0 | 2 |
Address
Tully & Co
157-159 Albert Road, Portsmouth, Hampshire
PO4 0JW
023 92 732241
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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Great customer service. ...
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5 Star Review
By : 'Reece'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : PO5
16 Dec 2019
People found this helpful0
Great customer service. Helpful and very smooth process when moving in. The house is newly decorated and has a great modern ... Read Full Review
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'Happy'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : PO4
12 Apr 2019
People found this helpful0
Mark and Paul carried out the sale of a property for me. The whole time the sale progressed I was constantly updated by the sales team. They found a perfect buyer that did everything in a timely manner. The fee to sell was worth every ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Deposit ...
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1 Star Review
By : 'Steph'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO4
20 Dec 2018
People found this helpful4
Tully is a joke( being mostly a family business). Clare is so unprofessional and unreasonable. Made up unrealistic deduction prices from my deposit. Stay away from this agency as it is pathetic. Totally gutted. The worst agency in ... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Was this helpful?:
Not ...
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1 Star Review
By : 'Rip'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £775
Would you recommend ? : No
Postcode : PO1
22 Oct 2018
People found this helpful4
Kept my admin fee even though the issue with homelet was resolved within one working day and my application could have continued Gave the Fiat I had put a deposit down to someone else before I had the chance to rectify the small issue with homelet less than 24 ... Read Full Review
Comments on Agent Fees
Bad I feel I should have been refunded
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Best in ...
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5 Star Review
By : 'Decade'
Branch : Portsmouth, 157-159 Albert Road
Services : Sales (As a Vendor)
Sold price : £216000
Would you recommend ? : Yes
Postcode : PO4
24 May 2018
People found this helpful0
Mark and Paul have used these guys last year and they sold my ex council flat within 3 weeks. Used them this month (May 18) and they have sold our 2 bed house within 2 DAYS. They do not give out bull which most of the other agents do. They don't drive around in big flash cars, they are not ... Read Full Review
Comments on Agent Fees
Excellent
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Sale dream ...
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5 Star Review
By : 'Katherine'
Branch : Portsmouth, 157-159 Albert Road
Services : Sales (As a Vendor)
Sold price : £395
Would you recommend ? : Yes
Postcode : PO4
21 Mar 2018
People found this helpful0
The Mark and Paul sales team is incredible! 10 weeks from instruction to sale and I wouldn't have believed it myself if the money wasn't in my account. Polite, professional and kept me so informed, I couldn't chase them at any stage. They walked both me and the buyer step by step and ... Read Full Review
Comments on Agent Fees
Very fair and directly comparable to 3 other agents in the area.
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I have worked with Mark for ...
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5 Star Review
By : 'Sanjay'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : PO5
30 Oct 2017
People found this helpful0
I have worked with Mark for around 20 years and has not let me down with either sales or purchases of my investment properties. He really know his market well and service is second to none - He is the go to man on the area!! Always a 5 star ... Read Full Review
Comments on Agent Fees
Very reasonable
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It's a shame how things ended ...
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1 Star Review
By : 'L.'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO5
10 Aug 2017
People found this helpful8
It's a shame how things ended with this agency. I was in a student let for the academic year 2016-2017, and throughout the year, when we had problems, Erica was often quick to sort them out. This is apart from when our fridge broke and we were left without one for a week, which was rather ... Read Full Review
Comments on Agent Fees
Fees are standard, perhaps a less than the average for student lets.
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The guys at Tullys have now ...
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5 Star Review
By : 'Lucy'
Branch : Portsmouth, 157-159 Albert Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO4
6 Jun 2017
People found this helpful0
The guys at Tullys have now sold a couple of properties for me and each time have achieved great prices in quick timescales. The most recent property was sold for a price which exceeded my expectations. I would thoroughly recommend Paul and Mark at ... Read Full Review
Comments on Agent Fees
Competitive prices
Comments (0)Was this helpful?:
Avoid like the plauge! ...
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1 Star Review
By : 'Mark'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO5
9 Dec 2016
People found this helpful6
Avoid like the plauge! Students beware. Their service is awful and they do not care about you at all. Don't you think its a bit weird how the reviews are all either 1* or somehow 5* hmmm Ill let you decide if those are real or not. The reason you will not find me on your database is because ... Read Full Review
Comments on Agent Fees
BAD
Comments (1)Was this helpful?:
By : M King
3 Jan 2019Wish I had seen your comment before my son rented through them. Damp, dodgy electrics, mould, broken floors etc.All issues that would only be spotted by professional surveyor, but we had to wait for...
If you are a student please, ...
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1 Star Review
By : 'Katherine'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : P05
30 Sept 2016
People found this helpful3
If you are a student please, please, please do yourself a favour and avoid this agent! They are honestly the worst company I have ever had to deal with in my life, and even years later I haven't forgotten how bad they were. They were rude, nasty, threatening and just angle any way so they can to ... Read Full Review
Comments on Agent Fees
They have a lot of hidden charges such as silly admin fees of like £80, and the money you are almost guaranteed to lose from your deposit makes their fees even worse!
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I believe that as many others ...
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1 Star Review
By : 'Mrs'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO4
2 Aug 2016
People found this helpful5
I believe that as many others providing reviews for this agency I suffered from Claire Al-Baggou who has the same surname as the partner of the firm and one of the sales managers :) What hope do you have when dealing with family business? Will the firm reprimand Claire for her rude, appalling ... Read Full Review
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I have had a great experience ...
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4 Star Review
By : 'Annabel'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : PO20
31 Jul 2015
People found this helpful0
I have had a great experience with Tullys. They have been friendly and supportive and have sometimes bent over backwards to help me. There have been on occasion so,e delays in repair work but I imagine this is more to do with finding someone at short notice rather than any delay on Tullys behalf. ... Read Full Review
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Me and my then girlfriend ...
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1 Star Review
By : 'i-beat-tully'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : PO5
13 Mar 2015
People found this helpful9
Me and my then girlfriend rented a top floor 2 bedroom flat at the end of the summer in 2013. However after only a couple of months with the bad weather settling in we noticed a lot of condensation, mold, and drafts coming in from various places around the flat. We thought it was dealt with when a ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : Matteroffact.com
14 Mar 2015This was Clare Albaggou that you dealt with the office manager not Claire Horstead who was the lady who dealt with rent, please be aware there were two Claire's there but Clare Albaggou dealt in this ...
When we moved in the house it ...
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1 Star Review
By : 'Miss'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : PO5
19 Feb 2015
People found this helpful6
When we moved in the house it reeked of mould and mildew. The sofas, curtains and bedroom blinds smelt like they had been donated from an OFA home, the urine musky smell was unbareable! Our oven has no markings next to the dials as it has worn away. When maintenance reviewed the oven they ... Read Full Review
What agent could do to change your mind?
Be more considerate towards students and don\'t take advantage of them like they are all clueless and reckless. Check properties before move in dates to ensure it is at a reasonable standard. Respond faster when complains are made
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My experience with Tully and ...
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1 Star Review
By : 'TULLY'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : No
Postcode : PO5
10 Feb 2015
People found this helpful7
My experience with Tully and co has been eventful, never mind stressful. I would rate them at 0 stars for service and professionalism. They have ceased to communicate through email with me and have put all responsibly for repairs onto myself. I am a student that is here to study and they have done ... Read Full Review
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As a first time landlord ...
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5 Star Review
By : 'Tully'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : PO1
2 Feb 2015
People found this helpful0
As a first time landlord Tully showed great support providing much needed advice. Tully managed to rent the property in 2 weeks. The tenants background were professionally checked and an inventory was produced. Tully also completed required tests, secured 1st month rent and taken care of the ... Read Full Review
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I was a tenet with them more ...
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5 Star Review
By : 'Dawoud'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : PO2
1 Feb 2015
People found this helpful1
I was a tenet with them more ten yeas. I found them to be very good and excellent in the doing their job. The reason I left them because I move to different town. I recommend the company to ... Read Full Review
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Brief overview of my ...
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5 Star Review
By : 'PompeyRenter'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : PO4
5 Dec 2014
People found this helpful1
Brief overview of my experience renting numerous properties through Tully & Co: - Staff always friendly and helpful - Fees were reasonable and disclosed up front - Issues were quickly resolved Highly recommended letting ... Read Full Review
Comments on Agent Fees
Fees were very reasonable. Agents not afraid to work for it either!
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I would rather hack off my ...
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1 Star Review
By : 'I'd'
Branch : Portsmouth, 157-159 Albert Road
Services : Letting (As a Tenant)
Rent PCM : £325
Would you recommend ? : No
Postcode : PO2
7 Oct 2014
People found this helpful6
I would rather hack off my right arm and be made to eat it slowly than ever be in contact with this estate agents ever again. The property I rented had so many problems and hadn't even finished being built when I moved in with builders still working on the property right up until christmas (I ... Read Full Review
What agent could do to change your mind?
Completely new staff.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
