Portfolio Letting

Hi, Well I am currently letting a property from this estate agency. Countrywide now have some dealings with them. Once countrywide began taking over all the agreements we signed seemed to be completely ignored. They stated they could not conduct an inspection on the property as we werent there when the first inspection was conducted no problem additionally they came at a different date from when we agreed. There was meant to be four inspections on the property and only two were ever conducted. One being where they never checked the property. We reported faults with the property which took some time and pestering to sort. The initial check also stated faults which were already on the inventory which they handed over to us. Our tenancy agreement is coming to an end and additional to this we have received several letters stating different dates on when to vacate the property. The other letters not mentioning anything about ignoring previously mentioned dates. Overall I didnt mind portfolio when they were indeed portfolio. Once countrywide took over I severely disliked their conduct and how all the previously signed agreements were completely ignored. We were never given a new terms and conditions to sign as if we disagreed with any we would be eligible to vacate the property early. Which to be honest I would so I wouldnt need to deal with them again. I am severely hoping there will NOT be a problem with the deposit being refunded however TPS have already been contacted regarding this. Should anyone else have any problems with this company you should get in touch with this company where your deposit should have been held to gain it back.