Steer well clear of Countrywide! I requested repairs were undertaken at my property, which took over a year to remedy, some repairs done 4 times, and still not remedied! (Historic repairs still not fully completed) Countrywide then refused to undertake further repairs retrospectively as an addendum to a tenancy had not been sent back (Which they got wrong on the 1st attempt), despite the repairs being raised some 5 months prior to the addendum being raised. They then threw their dummy out of their pram and then requested a section 21 was issued by the landlord, trying to evict a decent tenant from the landlords property! It seems like there are teenage 3 girls in this Southend office, and they all take turns trying to back each other up, but none have the sense to pick up the phone and converse with anyone, and would rather turn defensive and vindictive. General level of service; Poor. I would be reconsidering my staff selection if this was my company.