The UK's Largest Customer Review Website for the Property Industry
Loft Lets
1.5/5, 47 Reviews
19% Recommended
0% letting valuation accuracy
36% letting fee satisfaction
Loft Lets specialise in providing quality loft style apartments to Let for the young professional looking for access to the latest life style.
"Ask anyone in a Loftlets..."
Share On : 
1 Star Review
By : 'Loftlets'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : E1
24 Apr 2014
People found this helpful4
Ask anyone in a Loftlets building who has been there for at least a year or two and they will tell you that they hate them with a vengeance. Having been a tenant in Loftlets properties for several years, I can confirm everything that has been written on this website: they are either the single most incompetent letting agent far and wide (which in itself would be quite an achievement in that industry..), or outright malevolent. I tend to the latter. The whole organization is built around extorting money from the tenants. The withholding of deposit is a well-honed scheme of theirs, applied to every single ending tenancy. No "damage" claim for obvious wear and tear is too ridiculous for them. All appliances and devices in the flats are of the lowest quality and the inevitable and frequent repairs come at eye-watering charges. The "maintenance" company (which changes its name every ca. 2 years) is beyond useless and as others have said are closely linked to Loftlets and their joint owner. As one example, there was a burglary in our building where keys were used and only the porter could know that the flat was empty on just that very weekend and no other day before. The porter coincidentally was removed from his post days later - only to be transferred to another Loftlets building - for a few months and then appear back again at ours. From that particular flat expensive jewellery was stolen. As it happens, the maintenance guy around that period of time let himself into ours and other flats in the building to "check water pipes" etc. without prior consent from tenants - a clear breach of the rental agreement. But perhaps a practical way to keep an overview of which flats contain valuables.. The porters generally are rude and unprofessional and come across rather as a gang (all same nationality) than individuals hired for a job. At some point a few years back we had hired a cleaner recommend by the porter. When we changed to another cleaner he sort of challenged us why we're changing and whether there was a problem. Not in a threatening way - but it felt as if they saw it as their turf where preferably tenants use "their" cleaners and left an uneasy feeling. Security is non-existent as both front doors' don't shut properly and anybody can walk in (how convenient - this way thefts of expensive bikes from the locked shed are impossible to trace..). The maintenance company over months just pretended not to understand what "the front doors don't lock - please repair" means. So if you are a burglar - you now know where to make your job really easy. Many tenants are students or newly arrived foreigners and no match for Loftlets' slick lying, bullying and deceiving tactics. Others have busy jobs and there is only so much energy one wants to waste dealing with these crooks. The tragedy is that the properties are really nice and well-located. And in London's rigged property market there is limited choice sadly a we all know.
What agent could do to change your mind?
Change your business model from crookery to being a letting agent
Was this helpful?:
By : Distressed ex-tenant
14 Mar 2016Have to agree spot on 100% they are operating breaching the law in many aspects, which I suspect includes not having tenants deposits under a protection scheme. Still waiting to get mine back, wish me luck! The finishings of buildings is appalling including rotting windows, basement flooded with sewage, homeless accessing building because no security, attempted burglary, the list goes on....
By : was kicked out, disabled me who dared to complaint
22 Aug 20181000000% agree with you on everything. No water, no lift, no main door lock (just thousand of crack heads on ground floor happily shooting) My lawyers took over now, see ya at court a**holes ...
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 36.00% | £665 | £1,700 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 8 | 34 | 0 | 0 | 0 | 0 | 1 | 4 |
Address
Loft Lets
363 Goswell Road, London, Greater London
EC1V 7JL
020 7278 9888
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
I can't advise anyone enough ...
Share On :
1 Star Review
By : 'Glad'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : E9
19 Jul 2015
People found this helpful7
I can't advise anyone enough to never deal with Loft Lets. The maintenance and general building management is non existent. They have one or two guys * who don't come to fix things, but come to make excuses, make you out to be a fool and fix and replace nothing. I was left without a blind on my ... Read Full Review
What agent could do to change your mind?
They could have acted as a legally responsible business and Landlord. They could have been appreciative of me as a customer and they could have been helpful and thorough, instead of **.
Comments on Agent Fees
Money goes up and up and up at every chance, they don't do anything in return. I asked for windows cleaned at contract signing, they fobbed us off for a year. Saying it was no ones responsibility. Expect massive rent hikes and diminishing quality of service the longer you stay.
Comments (0)Was this helpful?:
just finished my tenancy as ...
Share On :
5 Star Review
By : 'roberta'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW10
6 Apr 2015
People found this helpful0
just finished my tenancy as I'm moving north. deposit promptly paid. I loved my apartment hardly any problems when their was the agency was prompt to solve the ... Read Full Review
Comments (0)Was this helpful?:
I've been living at the ...
Share On :
4 Star Review
By : 'S'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E1
1 Feb 2015
People found this helpful2
I've been living at the apartment for about a year now. I've had an extremely pleasant experience with Loft Lets rental properties. Their office is always very attentive. Though some times the phones are busy. The properties are in a reasonable condition. In the rare occasion that we've had a ... Read Full Review
Comments (0)Was this helpful?:
Loft Lets have been terrible ...
Share On :
1 Star Review
By : 'Zak'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £842
Would you recommend ? : No
Postcode : E1
22 Jan 2015
People found this helpful3
Loft Lets have been terrible from the beginning. 2 days before we moved in, we were told that we were missing half of a month's rent, which kind of shook us because we thought we transferred the money to the wrong account. Turns out it was just their accounting department (it's probably just one ... Read Full Review
Comments (0)Was this helpful?:
I stayed in a rented property ...
Share On :
1 Star Review
By : 'Buydontrent'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : E1
4 Dec 2014
People found this helpful1
I stayed in a rented property managed by loft lets for 9 months and had a terrible experience. Horribly inefficient staff, suspect processes and an awful lack of transparency. I never really leave these types if review but I'd implore you never to rent through this ... Read Full Review
Comments (0)Was this helpful?:
Diabolical levels of customer ...
Share On :
1 Star Review
By : 'johndoe22'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
27 Oct 2014
People found this helpful1
Diabolical levels of customer service. Never got back to us on a multitude of different problems with our property. ... Read Full Review
What agent could do to change your mind?
Diabolical levels or customer service. Never got back to us on a multitude of different problems with our property. Avoid!!
Comments (0)Was this helpful?:
Terrible irresponsible ...
Share On :
1 Star Review
By : 'Traumatised'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : N16
30 Sept 2014
People found this helpful2
Terrible irresponsible agents. Ongoing infestation of mice / rats. Brown tap water. Faulty plumbing and electrics. Blocked drains and flooding on a regular basis. Rainwater leaking into majority of flats on a regular basis. Poor maintenance leading to damage of tenants property and in some ... Read Full Review
What agent could do to change your mind?
Acted within the law.
Comments on Agent Fees
Extortionate. May have been reasonable if accompanied by the correct level of service and fulfilled obligations as agents (and actually owners).
Comments (0)Was this helpful?:
They are crooks and liars. ...
Share On :
1 Star Review
By : 'dwina'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : N16
19 Sept 2014
People found this helpful2
They are crooks and liars. They deliberately ignore almost any complaint made to them, lie when ever questioned on the standard of living environment they provide. We were burgled and nothing was done to make us feel safe in our flat, we were in fact ignored entirely as if nothing happened. The ... Read Full Review
Comments (0)Was this helpful?:
The property was very well ...
Share On :
4 Star Review
By : 'Stefan'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £665
Would you recommend ? : Yes
Postcode : E1
28 Aug 2014
People found this helpful0
The property was very well located, well maintained and well priced throughout the 4 years I lived there. The only issue was the cleaning up of ... Read Full Review
Comments (0)Was this helpful?:
Everything about letting from ...
Share On :
1 Star Review
By : 'Nate'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : N16
14 Aug 2014
People found this helpful2
Everything about letting from LoftLets was a nightmare. Although it was two years ago I can still remember the complete and utter lack of customer service displayed by Mohammed and his team. We were "outbid" three times in our quest to find a flat. All after we had agreed we would pay ... Read Full Review
Comments (0)Was this helpful?:
These people are a JOKE! I ...
Share On :
1 Star Review
By : 'Super'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Rent PCM : £1560
Would you recommend ? : No
Postcode : N16
5 Jun 2014
People found this helpful2
These people are a JOKE! I have never been treated with such contempt by a letting agency (and that's saying something!). I moved in when 8mths pregnant to find the flat in a terrible state – cracked tiles, totally marked walls (splashes of I don't know what) plus just general disarray. I ... Read Full Review
What agent could do to change your mind?
Anything! Anything at all. They were so bad any improvement would have been welcomed.
Comments (0)Was this helpful?:
Ask anyone in a Loftlets ...
Share On :
1 Star Review
By : 'Loftlets'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
24 Apr 2014
People found this helpful4
Ask anyone in a Loftlets building who has been there for at least a year or two and they will tell you that they hate them with a vengeance. Having been a tenant in Loftlets properties for several years, I can confirm everything that has been written on this website: they are either the single ... Read Full Review
What agent could do to change your mind?
Change your business model from crookery to being a letting agent
Comments (2)Was this helpful?:
By : Distressed ex-tenant
14 Mar 2016Have to agree spot on 100% they are operating breaching the law in many aspects, which I suspect includes not having tenants deposits under a protection scheme. Still waiting to get mine back, wish...
This company is possibly the ...
Share On :
1 Star Review
By : 'Avoid'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N16
8 Apr 2014
People found this helpful2
This company is possibly the worst company I have ever dealt with. If you can avoid it I would recommend you stay well clear of them!! They are extremely unprofessional, and have very rude, presumptuous , soulless and corrupt staff working for them. They lie, often do the bare minimum and bend ... Read Full Review
Comments (0)Was this helpful?:
Absolutely awful. They took ...
Share On :
1 Star Review
By : 'Woolhouse'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
10 Mar 2014
People found this helpful1
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members of any transparent bodies Avoid. ... Read Full Review
What agent could do to change your mind?
Become honest?
Comments (0)Was this helpful?:
Absolutely awful. They took ...
Share On :
1 Star Review
By : 'Woolhouse'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
10 Mar 2014
People found this helpful2
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members of any transparent bodies Avoid. ... Read Full Review
What agent could do to change your mind?
Become honest?
Comments (0)Was this helpful?:
This agent is the worst that ...
Share On :
1 Star Review
By : 'pissed-off-in-ec1'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
3 Mar 2014
People found this helpful1
This agent is the worst that I have ever dealt with. They actively go out of their way to be inconvenient, obtuse and annoying. Repairs are not done quickly or effectively. Waited 6 weeks for them to replace a washer/dryer. Terrible communication throughout the repair/replacement process, which ... Read Full Review
Comments (0)Was this helpful?:
Do not rent from loftlets - ...
Share On :
1 Star Review
By : 'I'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N77B
22 Jan 2014
People found this helpful1
Do not rent from loftlets - terrible at getting anything sorted! Maintenance jobs take months and their accounts department are always getting payment issues ... Read Full Review
Comments (0)Was this helpful?:
I would like to warn everyone ...
Share On :
1 Star Review
By : 'Notahappybunny21'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N16
13 Nov 2013
People found this helpful1
I would like to warn everyone who decides to use this company...DON'T!! You will be over charged for services that wont be offered. You are going to be spoken to like a piece of crap. Complaints don't go anywhere. And the Landlord isn't who makes the decisions, the Landlord is never even told ... Read Full Review
Comments (0)Was this helpful?:
We rented a flat from them ...
Share On :
1 Star Review
By : 'Brenthous'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E9
30 Oct 2013
People found this helpful1
We rented a flat from them for over a year and they tried to charge us for a HUGE list of things when we wanted the deposit back. They claimed they needed to repaint the whole flat even though the walls were completely messed up before we moved in. Do not use if you need to get your deposit ... Read Full Review
What agent could do to change your mind?
Close down would be the best option
Comments (0)Was this helpful?:
putting a holding deposit ...
Share On :
1 Star Review
By : 'talha'
Branch : London, 363 Goswell Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N1
21 Sept 2013
People found this helpful1
putting a holding deposit down means nothing to loft lets they will still carry on showing the property and wont stop showing it until you push them out because even once contracts are signed and your in the house they will carry on showing it, they deal like a middle eastern company. Very ... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 47 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
