We had a very rocky ride with this agent, starting at the very beginning. When we moved in to the property, it was not mentioned that the gas and electricity meter were both prepay and required cards that were not provided. This lead to me having to start my first day of work without being able to wash! Advance warning would have prevented this as we then had to call out the emergency engineer to activate our meters while awaiting replacement cards. Next the inventory was provided to us in an email, bearing in mind we had just moved in and didn't have Internet, with only a 48hr window to review it, which we were unable to do. Nearer to moving out, we handed our intended end date in to the high street lettings branch, as the property management office had moved out of the area (without notifying us), and were told that wasn't a problem, only to find out later that it was lost and we were to be charged another months rent. Further to this the leaving pack was not sent to us, so we were unaware of the leaving requirements and handed a hefty bill for greater than £400. This was reduced after appeal, as some of the charges were out of order, including charging to clean the outside of the windows that were not clean when we moved in! Finally, after requesting a receipt for the work done, the property manager decided to ignore my request and this was never provided. The thing that made all these easily avoidable errors worse was the property manager's patronising manner which I found offensive. She also attempted to play my flatmate and I off each other, stating the other had agreed to conditions when they had not! I would never use this estate agent again or recommend to any of my colleagues. Severely disappointed!