We did not in the end instruct Sharman Quinney to market our property because, frankly, their fee was sky high and because it was fixed provided no incentive for SQ to maximise sale price. We actually went with an online estate agent (Hatched) instead, paid 75% less in fees (with nothing paid upfront - i.e. we agreed that the agent would have no entitlement to commission until completion), and we sold our house after a bit of a bidding war! We haven't looked back and wouldn't change our decision for a second. Our house sold almost a year ago now. However...SQ REFUSE to stop calling me/my husband. I have asked them time and time again to stop calling us and to remove our personal info from their records. Luke Pearce (former Hampton branch manager) continued to call, despite our pleas. There were also calls from his colleagues, haranguing us as to whether or not we had found a property to buy yet, citing their 'ability to help'. I was at my wits end and knew the number by heart from having seen that familiar sequence flash up so many times on my phone... On one day, I myself received three calls from them, having in the morning asked them to stop calling me. My husband received two calls and a voicemail message on that same day (timed after my conversation with SQ). In the end, I made a complaint to head office in Elton because they called me for 'feedback' (on what, I've no idea, because the conversation didn't get that far). I explained the nuisance SQ were being and said that I was baffled by their conduct, given that their local reputation depended on their customers having positive experiences. Mine had been (and continued to be) the polar opposite of positive and SQ were a nuisance. I also explained that when searching for a property, my husband and I consciously discounted any properties we liked but noted as being marketed by SQ. I got an apology and a promise that there would be no further calls. For a blissful week, there were no calls. On the eighth day, I got a call from Matthew Brown, who introduced himself as the new manager of the Hampton branch. A part of me died inside. I explained everything and told him to go away. He did. Four months have passed since that call and I had almost begun to forget to recognise '01733 346111'. However, the number flashed up this afternoon on my mobile... I'm sorry to say that I went berserk. I am now going to make a complaint to the ICO. I asked the caller (Emma Matthias) what it was that would finally get them to stop calling me. Her answer? 'I don't know'. I think that says it all. PLEASE, PLEASE, PLEASE AVOID THIS AGENT. And that is coming from someone who was never even officially a client.