Absolutely TERRIBLE... People, be grateful that you weren't trying to contact Sharman Quinney about a deposit refund during the Covid19 pandemic. I got in touch with them over 5 times (copied the lettings@ email address into several emails) and called my local office Great Shelford three times. They took down my details and said they'd be back twice... Never came back... On my third phone call, the guy told ME to email a specific person at the Peterborough office who came back within TEN MINUTES like some kind of miracle! They said "we just hold the deposit, if you have a dispute you must sort it with the landlord first..." This is not good enough because as I EXPLAINED TWICE over the phone and in several emails copying in the lettings@ address (even an email from my landlord saying those exact words are in the lettings@ email inbox....) the landlord told me I had to speak to you. If that's not the case why did I need to wait A MONTH AND A HALF after calling/emailing you multiple times to FIND THIS OUT??????????? I had just moved into a new house and had been furloughed from my job whilst waiting for contact from Sharman Quinney. I watched bills and car insurance be debited out of my account and put me into my debit overdraft. Still I waited. If someone takes your details twice over the phone, something MUST be going on in the background. Nope! If you want a good estate agent, this is not going to be the one. I can't believe how frustrated I became waiting for a response. I was ready to snap by the third phone call and I certainly expressed my thoughts on email. The reason why I'm writing a review? I didn't even get a flake of empathy. I didn't get a "we're sorry for the unacceptably long response." or an "I understand you have been waiting for too long and our awful communication is to blame." I didn't even get an excuse like "the lettings@ email doesn't work at the moment." That kind of customer service puts you from zero into less than zero in my book. You can have your 1 star. I won't ever recommend Sharman Quinney. I will actively tell people to avoid you. You were very efficient in TAKING my deposit but you were completely INACTIVE in helping me to get it back. Sharman Quinney earn interest on deposit holdings. I HAVE TO PAY INTEREST FOR BEING IN MY OVERDRAFT. Thank you SO much. They are useless.