Your statement is untrue. Speak to me face to face.

We are very sorry that you feel you have experienced bad service from Martin & Co Kirkcaldy. We take complaints very seriously and of course we do care about all of our customers and their properties. As you have provided no personal or property details we aren't sure which property you are referring to but if you would like to come into the office or give us a call we would be happy to discuss your issues further.

Of course, there is always two side of the story. We take pride in what we do.

We are 100% fully compliant with the Tenancy Deposit Scheme and tenant premiums. While we are aware some agents in the area are still "illegally" charging tenants the admin fee, probably still holding the tenant's deposit and not a member of any governing bodies. We are members of the Scottish Association of Landlords (SAL), Council of Letting Agents (CLA), National Landlord Association (NLA), UK Association of Letting Agents (UKALA), Safe Deposit Scotland (SDS), The Property Ombudsman (TPO), and registered with the Council's Landlord Registration. We are a multi-award winning letting agent since 2001, offering sales, lettings, and property investment service. Winner of the national award for ‘Best Customer Service 2012’ presented at the company’s annual awards ceremony. Shortlisted "Scotland's Best 10 Letting Agent" for the ESTAS 2010 voted for by our landlords, Nora, the Franchise owner was nominated the "Property Woman of the Year Award 2010" at the National Landlord Association (NLA) annual award ceremony held in London. Martin & Co Kirkcaldy was awarded the following; Runner-up, Best Established Business 2009, Runner-up, Franchisee of the Year 2007, Runner-up, "Best Mature Franchise 2007 and Runner up, Best Established Business 2006 during the company's annual awards ceremony. Yes, if you are a landlord who does not want to comply with the law, i.e. going into a tenanted property without the agent or the tenant's permission. Please STAY AWAY.... Thank you.