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Hampton Hill, TW12
2.3/5, 6 Reviews
33% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Since Monique has left the..."
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1 Star Review
By : 'Kim'
Services :
Would you recommend ? : No
20 Feb 2011
People found this helpful0
Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think stopping the rent is the only option so they will respond - the biggest issue is that there is no copy of the contract (I have been asking since we signed it and handed to them for a copy) and I want to speak with the landlord and do not know who they are as they never sent our contract back as promised. The gas certification is out of date, there is unattended damp that the landlord should know about and we have had electrical issues too. The property when moved in was full of rubbish and Stone are meant to be managing the property. I can only see that stopping the rent will get them to call me - the thing is I don't want to upset the landlord.
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By : LenB
8 Mar 2011I am a landlord and Stone are under contract to manage my property. They do not answer emails and their phones appear to be disconnected or a recorded voice tells us 'the user's mailbox can't accept more messages' which does not bode well. I am concerned they may have gone out of business and I am taking legal advice.
By : colindeer
11 Mar 2011Hi Len B, hi Kim. I've recently been made aware of several cases of rent not being passed on. The picture building up was not favourable, but I believe a couple of Landlords have now been paid. Their persistance of telephoning Stone, repeatedly, finally paid off. There has been talk of another company buying Stone's portfolio, but I don't think anything has been concluded. I'm treading a fine line here...firstly, no-one knows for definite what the situation is, we are all speculating; secondly, I am a competitor and do not want to be unprofessional. If you would like to discuss your own situation, in a more confidential environment, I would be happy to give you 'generic' advice on what steps you can take. My email address is c.deer@chasebuchanan.co.uk and my telephone number is 020 8941 7576. Regards, Colin.
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gomer
12 Aug 2007
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Stone Residential
51 High Street
Hampton Hill, Hampton Hill, Greater London
TW12 1NH
0845 270 3312, 0845 270 3325
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stone Residential Branches (View All 2)
Appalling. Have discovered ...
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1 Star Review
By : 'Ruby'
Services : Letting( As a Owner )
Would you recommend ? : No
31 Mar 2011
People found this helpful0
Appalling. Have discovered they didn't bother with a check out/in between tenants (previous tenants have moved back to Australia!) so we have to put right and pay all costs for considerable damage. Wouldn't make payments on time; failed to get Gas Safety Check done, never able to contact them,... Read Full Review
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Since Monique has left the ...
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1 Star Review
By : 'Kim'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Feb 2011
People found this helpful0
Since Monique has left the service has been terrible, emails ignored, telephone calls with false promises and now the phone lines are cancelling my calls in and I cannot speak with anyone. I am having to go up to the office and post a letter through the door today to get someone to call me. I think ... Read Full Review
Comments (2)Was this helpful?:
By : LenB
8 Mar 2011I am a landlord and Stone are under contract to manage my property. They do not answer emails and their phones appear to be disconnected or a recorded voice tells us 'the user's mailbox can't accept...
Worst estate agent we have ...
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1 Star Review
By : 'cornershop'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
15 Nov 2010
People found this helpful0
Worst estate agent we have encountered during our property search. Thoroughly unprofessional outfit and woud recommend looking at other estate agents in the area if you are thinking of buying/ seliing/... Read Full Review
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I sold through Stone ...
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5 Star Review
By : 'Hannah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
21 Nov 2007
People found this helpful0
I sold through Stone Residential earlier this year (07), and they were brilliant. They couldn't do enough for me. Love the way they work, and great job. We had 18 people through the door in one day, five asking price offers, went to sealed bids, which was handled very professionaly, we sold above... Read Full Review
Comments (1)Was this helpful?:
By : Claire Connor
13 Apr 2016Hello Adis, I am so sorry to read this, and from Jupix as a team, we are very sorry that you are not pleased with the service received from Jupix. We always implement data transfers on a date as...
After registering as a buyer ...
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5 Star Review
By : 'Lucy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
19 Nov 2007
People found this helpful0
After registering as a buyer with several of the other Estate agents, I had no doubt I wanted to use Stone Residential. Their marketing was so much better than the other Agents. I got several Agents round to value, Stone got it so right. One Agent even valued my house... Read Full Review
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1 Star Review
By : 'gomer'
Services : Sales( As a Vendor )
Would you recommend ? : No
12 Aug 2007
People found this helpful0
... Read Full Review
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