I agree with other posts, once signed the T&Cs they don't care about you. Andrew has never called me back I have been asking for a statement of the account takes forever to get back to me. They incorrectly took money out of my account. not... Read Full Review

We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as... Read Full Review

Guys, please, check on everything those guys say twice!!! When we finally moved in the property we bought from them, we found: Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned... Read Full Review

I would just like to say how useful and informative Carlo was throughout our property search. He always made time for us and assisted us to the best of his ability during our... Read Full Review

I live abroad and recently sold my house in West London using Foxtons as my agent. I found them to be professional, knowledgeable and willing to go the extra mile when needed and have always felt the sale was in safe and capable hands. I would not hesitate to recommend them to my... Read Full Review

They would show themselves being sympathetic when renting to you but from the day you put a deposit on a property everything changes. they don't answer your calls or emails, because now they have you. When you leave the property, I would advice that you check every single thing 10 times and take ... Read Full Review

Terrible service: once you signed the contract and paid the deposit, they don't bother about you at all. They even didn't bother to inform us about the key collection - we had to chase them ourselves! We also had some problems with the property and they didn't care whatsoever; they never replied to ... Read Full Review

Slick, affable, confidence-inspiring and switched on are just some of the adjectives that spring to mind when I look back at my selling experience with Foxtons earlier this year. Top marks, everyone, thank... Read Full Review

I am fairly new to London and was unsure of location, prices etc. Carlo called me up and took the time to not only run through all my requirements, but to also give me advise on locations, the types of property I can have with my budget, and general advise about looking for somewhere in... Read Full Review

Joe is very professional and personable. I trust him and he is very enthusiastic and positive, I very much appreciate his assistance. S E... Read Full Review

This branch of Foxtons is a disgrace, they are only after commission on Landlord fees and hidden charges. Nowhere in an agreement does Foxtons state that they will let your property for a specific period then charge you commission for a year from the amount paid even though the amount paid is for a ... Read Full Review

Having dealt with over 40 agents from various real estate agencies in the last 6 weeks, and finding them all quite limited in skill and knowledge, it was a complete joy to deal with Chris Pool of Foxtons Ealing in the Lettings area. Chris is professional, friendly, knowledgeable, able to read his... Read Full Review

As a landlord, do not be persuaded to extend the usual 12 month contract in order to avoid Christmas, Easter, beginning/end of academic year or for any other reason or you will find yourself having to pay full commission for the 12 months plus the extended period (in my case 17 months in total) at... Read Full Review

In fact no one responed within the 2 days. The only administrator was trying to help. But between 9 staff as he said in a branch no one was free to call back. I chased the for 2 days just out of curiousity. The most horrible thing in business (I am a owner of a business myself) is to give empty... Read Full Review

Appalling, unprofessional and disgraceful customers' service from Foxton Ealing Broadway. It was early December and we were actively looking for a property to move in January. As we were busy during the week, we used our week-end to carry viewings and sent to a young woman name Jan our searching... Read Full Review

NEVER MORE! I'm sure my story about great and friendly customer service provided by Foxtons only until the moment we paid deposit is very common! Anything beyond that is disappointing, shocking,sad. Our experience with Foxtons was about promises before we moved in and lies afterwards. Not only we... Read Full Review

I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started... Read Full Review

Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the... Read Full Review

Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their ... Read Full Review

The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven. You have to pretty consistently terrible to warrant your own hate site. All that glitters is not... Read Full Review