At Foxtons Ealing our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Ealing and the surrounding areas, including Acton, Brentford, Northfields and Poet's Corner.
By : 'Camilla' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : W3
12 May 2022
People found this helpful1
I agree with other posts, once signed the T&Cs they don't care about you. Andrew has never called me back I have been asking for a statement of the account takes forever to get back to me. They incorrectly took money out of my account. not... Read Full Review
Services : Letting( As a Owner )Date: 12th May 2022
I agree with other posts, once signed the T&Cs they don't care about you. Andrew has never called me back I have been asking for a statement of the account takes forever to get back to me. They incorrectly took money out of my account. not happy
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We gave an offer for a flat ...
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1 Star Review
Carlo
By : 'Muhammad' Services : Letting( As a Tenant ) Rent PCM : £1550 Would you recommend ? : No Postcode : W51B
27 Jul 2017
People found this helpful4
We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as... Read Full Review
Services : Letting( As a Tenant )Date: 26th Jul 2017
We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as my wife was still waiting for her application to be processed by the Home office). We explained to them and also provide them with a letter from our solicitor to confirm that she is legal and she has the right to live in the U.K. What is more, my wife is a 4 year medical student and we explained that she wouldn't be able to study and train in the UK if she is illegal. We have told them everything from day one and they said that's fine provided that you do have letters from Home office. But they kept every day asking for different document and every day telling us tomorrow will hand you the Key. Until today evening they called us to say even though the home office confirm that my wife is legal they still want to do further check and they will take longer. We tried to explain that our current contract ended last night and we stayed in friends house for tonight thinking tomorrow we will receive the key. We explained that we have moved our daughter into North Ealing School and that she has as a result lost her place in her current school. I just had started job in nearby area. They have destroyed everything we have planned for. We lost our home, daughter lost her place at an Excellent school and we waisted 10 days of our life waiting for their confirmation even though we have paid them the deposit and the advance and we signed the contract.
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Guys, please, check on ...
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1 Star Review
andy
andrew
By : 'covert' Services : Sales( As a Buyer ) Sold price : £340 Would you recommend ? : No Postcode : TW8
29 Jun 2017
People found this helpful2
Guys, please, check on everything those guys say twice!!!
When we finally moved in the property we bought from them, we found:
Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned... Read Full Review
Guys, please, check on everything those guys say twice!!! When we finally moved in the property we bought from them, we found: Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned carpet, a big cat pee stain on the same allegedly cleaned carpet, a few dirty shelves in the fridge, debris and dirt in the storage drawers, dirty shower and bath, not functioning shower thermostat, dirty walls with stains... etc. It appears that somebody was living in the flat after the inspection and after the legitimate tenant left. Plus, we were told that the property is still under the builders warranty that turned out not to be the case, etc.etc.etc. Thank you, very much, Foxtons!
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I would just like to say how ...
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5 Star Review
By : 'Catherine' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : W13
1 May 2015
People found this helpful0
I would just like to say how useful and informative Carlo was throughout our property search. He always made time for us and assisted us to the best of his ability during our... Read Full Review
Services : Letting( As a Tenant )Date: 30th Apr 2015
I would just like to say how useful and informative Carlo was throughout our property search. He always made time for us and assisted us to the best of his ability during our search.
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I live abroad and recently ...
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5 Star Review
By : 'FP' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : W3
15 Dec 2014
People found this helpful0
I live abroad and recently sold my house in West London using Foxtons as my agent. I found them to be professional, knowledgeable and willing to go the extra mile when needed and have always felt the sale was in safe and capable hands. I would not hesitate to recommend them to my... Read Full Review
Services : Sales( As a Vendor )Date: 15th Dec 2014
I live abroad and recently sold my house in West London using Foxtons as my agent. I found them to be professional, knowledgeable and willing to go the extra mile when needed and have always felt the sale was in safe and capable hands. I would not hesitate to recommend them to my friends.
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They would show themselves ...
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1 Star Review
By : 'Siddiq' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W5
16 Oct 2014
People found this helpful2
They would show themselves being sympathetic when renting to you but from the day you put a deposit on a property everything changes. they don't answer your calls or emails, because now they have you.
When you leave the property, I would advice that you check every single thing 10 times and take ... Read Full Review
Services : Letting( As a Tenant )Date: 15th Oct 2014
They would show themselves being sympathetic when renting to you but from the day you put a deposit on a property everything changes. they don't answer your calls or emails, because now they have you.
When you leave the property, I would advice that you check every single thing 10 times and take as many evidence as possible, pictures are very good. they don't plan to return your deposit and they take the landlord side 100%.
If at all possible, please don't use them
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Terrible service: once you ...
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1 Star Review
By : 'Anne123' Services : Letting( As a Tenant ) Would you recommend ? : No
28 Jul 2014
People found this helpful2
Terrible service: once you signed the contract and paid the deposit, they don't bother about you at all. They even didn't bother to inform us about the key collection - we had to chase them ourselves! We also had some problems with the property and they didn't care whatsoever; they never replied to ... Read Full Review
Services : Letting( As a Tenant )Date: 27th Jul 2014
Terrible service: once you signed the contract and paid the deposit, they don't bother about you at all. They even didn't bother to inform us about the key collection - we had to chase them ourselves! We also had some problems with the property and they didn't care whatsoever; they never replied to our emails listing the problems. Very poor service.
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Slick, affable, ...
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5 Star Review
By : 'TM' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : W3
29 May 2014
People found this helpful0
Slick, affable, confidence-inspiring and switched on are just some of the adjectives that spring to mind when I look back at my selling experience with Foxtons earlier this year. Top marks, everyone, thank... Read Full Review
Services : Sales( As a Vendor )Date: 28th May 2014
Slick, affable, confidence-inspiring and switched on are just some of the adjectives that spring to mind when I look back at my selling experience with Foxtons earlier this year. Top marks, everyone, thank you.
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I am fairly new to London and ...
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5 Star Review
By : 'jo' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W5
12 Mar 2014
People found this helpful1
I am fairly new to London and was unsure of location, prices etc. Carlo called me up and took the time to not only run through all my requirements, but to also give me advise on locations, the types of property I can have with my budget, and general advise about looking for somewhere in... Read Full Review
Services : Letting( As a Tenant )Date: 12th Mar 2014
I am fairly new to London and was unsure of location, prices etc. Carlo called me up and took the time to not only run through all my requirements, but to also give me advise on locations, the types of property I can have with my budget, and general advise about looking for somewhere in London.
He then arrange for me to view a number of properties based on my budget so I could get a feel for what I could afford. I just felt that he went above and beyond in terms of service, emailing me as soon as a great property became available. Unlike many agents I have dealt with, I didn't feel like he was just trying to ‘sell' properties but really took the time to understand what I wanted. I want to thank Carlo for making it a really good experience and for such great customer service.
Even when I decide to change locations, he set me up with another collegue in that branch who was already clued up on my needs.
I will be recommending him and the office.
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Joe is very professional and ...
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5 Star Review
By : 'S' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TW11
24 Feb 2014
People found this helpful0
Joe is very professional and personable. I trust him and he is very enthusiastic and positive, I very much appreciate his assistance. S E... Read Full Review
Services : Letting( As a Tenant )Date: 24th Feb 2014
Joe is very professional and personable. I trust him and he is very enthusiastic and positive, I very much appreciate his assistance. S E Coulson
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This branch of Foxtons is a ...
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1 Star Review
By : 'Kendo' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : W5
20 Feb 2014
People found this helpful5
This branch of Foxtons is a disgrace, they are only after commission on Landlord fees and hidden charges. Nowhere in an agreement does Foxtons state that they will let your property for a specific period then charge you commission for a year from the amount paid even though the amount paid is for a ... Read Full Review
What agent could do to change your mind?
They could have closed up years ago and operated in the Philipines
Services : Letting( As a Owner )Date: 20th Feb 2014
This branch of Foxtons is a disgrace, they are only after commission on Landlord fees and hidden charges. Nowhere in an agreement does Foxtons state that they will let your property for a specific period then charge you commission for a year from the amount paid even though the amount paid is for a period shorter than a year. Tenancy agreement at £350 plus even though you don't ask for it!! Requests for someone to contact you ignored, and fabricated lies by staff to enhance their positions, who is kidding who??
Someone somewhere needs to shut this company down, they are an estate agent boiler-room and an absolute disgrace to good estate agents.
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Having dealt with over 40 ...
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5 Star Review
By : 'Barbara' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : TW8
18 Feb 2014
People found this helpful0
Having dealt with over 40 agents from various real estate agencies in the last 6 weeks, and finding them all quite limited in skill and knowledge, it was a complete joy to deal with Chris Pool of Foxtons Ealing in the Lettings area. Chris is professional, friendly, knowledgeable, able to read his... Read Full Review
Services : Letting( As a Tenant )Date: 18th Feb 2014
Having dealt with over 40 agents from various real estate agencies in the last 6 weeks, and finding them all quite limited in skill and knowledge, it was a complete joy to deal with Chris Pool of Foxtons Ealing in the Lettings area. Chris is professional, friendly, knowledgeable, able to read his client's needs and exceeds expectations on all accounts. His customer service skills are the highest I have come across in the entire UK and his work ethic should be used as an example to all other real estate agents. I have recommended Chris to many people and will continue to do so.
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As a landlord, do not be ...
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2 Star Review
By : 'SM' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : W5
5 Feb 2014
People found this helpful2
As a landlord, do not be persuaded to extend the usual 12 month contract in order to avoid Christmas, Easter, beginning/end of academic year or for any other reason or you will find yourself having to pay full commission for the 12 months plus the extended period (in my case 17 months in total) at... Read Full Review
What agent could do to change your mind?
Not been so heavy on the persuasion (\"Everyone else is getting their rentals away from Christmas\") and/or pointed out the extra cost commission wise.
Services : Letting( As a Owner )Date: 5th Feb 2014
As a landlord, do not be persuaded to extend the usual 12 month contract in order to avoid Christmas, Easter, beginning/end of academic year or for any other reason or you will find yourself having to pay full commission for the 12 months plus the extended period (in my case 17 months in total) at the higher rate of commission instead of the usual lower rate after 12 months. My fault for being persuaded over the phone without checking the contract again or consulting lawyer, but I believed they were working in my interests. More fool them though, I have two further properties up for rent in the summer but guess who I wont be going to.
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In fact no one responed ...
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2 Star Review
By : 'Ayna' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : W5
7 Jul 2013
People found this helpful9
In fact no one responed within the 2 days. The only administrator was trying to help. But between 9 staff as he said in a branch no one was free to call back. I chased the for 2 days just out of curiousity.
The most horrible thing in business (I am a owner of a business myself) is to give empty... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Jul 2013
In fact no one responed within the 2 days. The only administrator was trying to help. But between 9 staff as he said in a branch no one was free to call back. I chased the for 2 days just out of curiousity.
The most horrible thing in business (I am a owner of a business myself) is to give empty promisses. In fact just to talk with no subsence and actions behind it.
Do I hate Foxtons after that? -No. I ignore them
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Appalling, unprofessional and ...
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1 Star Review
By : 'no' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W5
20 Jan 2013
People found this helpful9
Appalling, unprofessional and disgraceful customers' service from Foxton Ealing Broadway.
It was early December and we were actively looking for a property to move in January. As we were busy during the week, we used our week-end to carry viewings and sent to a young woman name Jan our searching... Read Full Review
Services : Letting( As a Tenant )Date: 20th Jan 2013
Appalling, unprofessional and disgraceful customers' service from Foxton Ealing Broadway. It was early December and we were actively looking for a property to move in January. As we were busy during the week, we used our week-end to carry viewings and sent to a young woman name Jan our searching criteria. She made us waste out time by showing us properties which were far too expensive for our budget and also lied about various things such as we can make an offer below the asking price... She was very pushy and prompted us to make an offer below the asking price, convincing us that we will have the property and not to worry. We trusted her and stopped our search. After making the offer, coupled with ridiculous paperwork, she did not call us back for nearly 2 weeks and we needed to chase her up several times. No courtesy and even basic bedsit manners, she left a message on our voice mail after 2 weeks to say that our offer has been rejected and the property has been rented by another agent.....
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NEVER MORE! I'm sure my ...
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1 Star Review
By : 'Pin' Services : Letting( As a Tenant ) Would you recommend ? : No
23 Oct 2012
People found this helpful7
NEVER MORE! I'm sure my story about great and friendly customer service provided by Foxtons only until the moment we paid deposit is very common! Anything beyond that is disappointing, shocking,sad. Our experience with Foxtons was about promises before we moved in and lies afterwards. Not only we... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Oct 2012
NEVER MORE! I'm sure my story about great and friendly customer service provided by Foxtons only until the moment we paid deposit is very common! Anything beyond that is disappointing, shocking,sad. Our experience with Foxtons was about promises before we moved in and lies afterwards. Not only we had to pick up apartment keys ourselves and nobody would wait for us to do the handover.We were promised extra storage room to be for our use during tenancy but turned out to be that it was never Landlord's intention! The investigation and follow up of a Branch Manager was tearfull! And their respons?-They never promised such a thing to us! What ever request I had and contacted Foxtons, left hand had no clue what right hand was doing-how we say. Impolite, rude, unprofessional! During the 2 months tenancy there were viewers coming over, not a problem with that, but we would get a notice from Foxtons 2 hours prior arrival, I MEAN HAVE SOME RESPECT OF A PRIVACY! I wonder how one can be proud to do such a job, if I worked the same way and had this kind of attitude I would be fired but I guess that's this agency's profile. So keep it up guys at least we have something to write about! NEVER MORE
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We were initially assisted by Jan from Foxtons Ealing Broadway in acquiring the flat we are currently living in and as soon as we paid the deposit we never heard from her! To get to speak to her is a ...
I rented my current property ...
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1 Star Review
By : 'Mehul' Services : Letting( As a Tenant ) Would you recommend ? : No
21 Mar 2012
People found this helpful18
I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started... Read Full Review
What agent could do to change your mind?
The agent could have been more open with their charges and prompt with their replies to our queries after charging us such an exorbitant amount as fees. They should have never lied to our landlord and do what an agency should do - help their customers.
Services : Letting( As a Tenant )Date: 21st Mar 2012
I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started once I made my initial deposit. Whenever we had any questions after making our first payment, they wouldn't bother answering on time. Make us wait and then tell us the same thing - the property is managed by the landlord. Please get in touch with him. Our landlord was fortunately a very nice guy. He helped us during all the stages. When we handed our notice period for the property - which is 2 months instead of the standard one month - they started harassing us for arranging an initial viewing. They didn't turn up on the time we booked them for viewing and instead they complained to our landlord that we didn't let them in the property! They sent a letter to us stating that they'll charge us £100 for final inventory!!!!! They didn't even let us know about such fees in advance. There are so many hidden charges that they added to us. I would personally recommend any body to stay away from such a bad estate agent. Don't get fooled by their shiny offices and well-dressed people. They're all there to rob you of your money and peace of mind!
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would like to firstly state if you had A. read their terms and conditions you would have found these "hidden fees" oh and also if you look into the legal side of a standard AST (assured...
Lindsay is a wonderful agent ...
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5 Star Review
By : 'Ellie' Services : Letting( As a Tenant ) Would you recommend ? : Yes
15 Mar 2012
People found this helpful0
Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the... Read Full Review
Services : Letting( As a Tenant )Date: 15th Mar 2012
Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the process.
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Dealt with them in 2007. they ...
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1 Star Review
By : 'Dem' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No
19 Sept 2011
People found this helpful8
Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their ... Read Full Review
Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their recommended solicitor was totally useless but charged £150/hour They may have a flashy appearance but it does not take much time to see the rot inside
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The worst of the worst. I ...
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1 Star Review
By : 'Rob' Services : Letting( As a Tenant ) Would you recommend ? : No
24 Sept 2010
People found this helpful4
The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven.
You have to pretty consistently terrible to warrant your own hate site.
All that glitters is not... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Sep 2010
The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven.
You have to pretty consistently terrible to warrant your own hate site.
All that glitters is not gold.
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Last updated at 6/23/2017, 4:11:19 AM by allAgents