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Lewisham, London SE13

4.1/5, 35 Reviews
80% Recommended

100% letting valuation accuracy

92% letting fee satisfaction

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"Renting with this branch was..."

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1 Star Review

By : 'LeadersBigMISTAKE'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE13

24 Jan 2014
People found this helpful2

Renting with this branch was the biggest mistake I made. They lie and refuse to help, they pretend to pass on information to landlords but they don't. I had a huge amount of mould in my flat, it was all over and increased by the week. Instead of resolving the problem, Leaders lied to me and gave me initial guidelines to reduce the mould. After speaking to contractors and neighbours it became clear that every tenant in that property over the past five years endured mould. Leaders would simply paint over the mould, board over the condensation and pretend it wasn't there. There was no ventilation in the property and the landlords refused the install any. They are by far some of the worst people I have ever met. I will never rent with them again and will advise everyone to avoid them!


What agent could do to change your mind?

If the agent actually helped the problem or at least tried I would have happily stayed with them. Instead they had no interest in helping. Beware, they will lie to you over and over again. They are rude and extremely unhelpful. They also make it very difficult to make a formal complaint. I will NEVER rent with them again.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%92.00%£825£1,450
Areas covered
  • SE13<br />SE6<br />SE4<br />SE14<br />SE12
Address

Leaders
17 Lewis GroveLondon, Greater London
SE13 6BG
020 8333 5252

Services offered
  • Sales
  • Lettings
  • Block Management
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  • Conveyancing
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Leaders Branches (View All 149)
The process of moving is ...

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5 Star Review
UserName

By : 'Carley'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE4

28 Dec 2022
People found this helpful0

The process of moving is usually somewhat stressful however, James. H was incredibly helpful, this mitigated the stress during the process. James was easily contacted and he was always prompt with his responses, he kept us up to date with every step. My partner and I were really happy with the... Read Full Review

Comments (0)Was this helpful?:
I can't recommend ...

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5 Star Review
UserName

By : 'Hayley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE4

2 Aug 2022
People found this helpful0

I can't recommend Leaders enough! We rented with them for 6 years and had nothing but stellar service from them from start to finish. We have recently relocated, and Hardeep Gill has been excellent - the communication has been professional, friendly and prompt. Very grateful for their help... Read Full Review

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We have rented our property ...

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5 Star Review
UserName

By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : BR1

7 Jun 2022
People found this helpful0

We have rented our property with Leaders, Lewisham for many years now and have received excellent service from them and we are thankful. Kerry Turner, in particular was a Godsend; nothing was too much trouble; all our needs were met in terms of advice, support and explaining any jargon or new... Read Full Review

Comments (0)Was this helpful?:
Had my purse stolen out my ...

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5 Star Review
UserName

By : 'Jesamine'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : SE13

6 Apr 2022
People found this helpful0

Had my purse stolen out my hand which had my key in it, a lovely gentleman found my key and handed it in and the gentleman who works at leaders was so so lovely to me about the whole situation. I called up the Lewisham branch in a right emotional state and he offered me a cup of tea (proper... Read Full Review

Comments (0)Was this helpful?:
Have used leaders for few ...

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5 Star Review
UserName

UserName

By : 'Kim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13

26 Feb 2021
People found this helpful0

Have used leaders for few years to rent some properties out always had great prompt service from everyone in Lewisham branch but must say Sharon has gone over above in last few days with a problem we have had we have stayed with branch because of service and will continue in future Thanks again ... Read Full Review

Comments (0)Was this helpful?:
Tim Jordan and the Lewisham ...

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5 Star Review
UserName

By : 'Elena'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE4

17 Feb 2021
People found this helpful0

Tim Jordan and the Lewisham team have been renting our for 10 years now and we would'nt use anyone... Read Full Review

Comments (0)Was this helpful?:
Appreciations. I will like to ...

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5 Star Review
UserName

UserName

By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SE13

27 Sept 2020
People found this helpful0

Appreciations I will like to express my sincere appreciates to Sharon and Tim for their advice, support and their fantastic efforts in finding ideal tenants for our flat in Lewisham. Also a big thanks to Kerry and Hardeep for their support over the... Read Full Review

Comments (0)Was this helpful?:
Many thanks to Kerry Turner ...

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5 Star Review
UserName

By : 'Joanne'
Services : Property Management
Sold price : £700
Would you recommend ? : Yes
Postcode : SE26

5 Aug 2020
People found this helpful0

Many thanks to Kerry Turner who is definitely a great asset for Leaders. Herprofessionalism and warm customer service over the years has been... Read Full Review

Comments (0)Was this helpful?:
Tim Jeurninck was very ...

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5 Star Review
UserName

By : 'Shayann'
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : SE12

26 Jun 2020
People found this helpful0

Tim Jeurninck was very friendly and gave amazing customer service. Thank you for being extremely helpful! And helping us move into our beautiful... Read Full Review

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Amazing customer ...

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5 Star Review
UserName

By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13

1 Apr 2020
People found this helpful0

Amazing customer care. I rent through Leaders, and emailed a request late evening. Even though the offices are closed, they sent someone to my property the very next morning. Very impressed, especially under very difficult... Read Full Review

Comments (0)Was this helpful?:
I let out my flat through ...

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1 Star Review

By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE13

13 Sept 2019
People found this helpful4

I let out my flat through Leaders Lewisham and hands down its been the worst customer care I have ever experienced. The tenants they found for the flat illegally sublet the property and of course they knew nothing about this. Their support in trying to resolve what was a hugely distressing... Read Full Review

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fine in the end, stressful to ...

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3 Star Review

By : 'Ethan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE4

3 Sept 2019
People found this helpful0

constantly frustrating and slow, website didn&rsquo;t work to accept payments, they took so long to come up with a tenancy agreement but chased for signatures and payments within the hour. giving them three stars because ultimately everything went ok with the move but it was immensely... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

UserName

By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13

13 Jun 2018
People found this helpful0

Friendly, helpful, polite and given excellent customer service. I feel very welcome and given the service that anyone would... Read Full Review


Comments on Agent Fees

The most competive fee I have paid so far. Value for money.

Comments (0)Was this helpful?:
I worked with Leaders ...

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4 Star Review
UserName

UserName

By : 'Henry'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SE13

5 May 2017
People found this helpful0

I worked with Leaders Lewisham to rent out my property for six months. Overall they did a very good job, they maintained good professional standards throughout and showed honesty and trust in the business they do. They have very competitive pricing on their rental management rates, and for the... Read Full Review


Comments on Agent Fees

They have very competitive pricing on their rental management rates, one of the lowest in the region from my enquiries, and for the price, the service is good value for money.

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AVOID AVOID AVOID Decided to ...

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1 Star Review
UserName

By : 'Pmpt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13

23 Jan 2017
People found this helpful6

AVOID AVOID AVOID Decided to serve notice after i willingly stood through a new kitchen get fitted in good faith. I would not recommend picking this... Read Full Review


Comments on Agent Fees

Bad. Very expensive.

Comments (0)Was this helpful?:
I have been a landlord for 2 ...

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5 Star Review
UserName

UserName

By : 'J'
Services : Letting( As a Owner )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : SE12

8 Dec 2014
People found this helpful2

I have been a landlord for 2 years now and have only used one agent. I will not go elsewhere as I have received such an informative professional service. I recommend any landlord to use this firm. Not only do they thoroughly reference their tenants to ensure I don't have any issues with them but... Read Full Review


Comments on Agent Fees

The fees were reasonable, and the service was exceptional.

Comments (0)Was this helpful?:
Kerry has been great in ...

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5 Star Review
UserName

By : 'asterix'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13

8 Apr 2014
People found this helpful0

Kerry has been great in helping us to find an amazing place and has assisted us throughout the rent negotiation process with the landlord. Once finally settled in, we have been really impressed with our Property Manager, Claire. She has been always professional and has dealt with all our requests ... Read Full Review

Comments (0)Was this helpful?:
Renting with this branch was ...

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1 Star Review

By : 'LeadersBigMISTAKE'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13

24 Jan 2014
People found this helpful2

Renting with this branch was the biggest mistake I made. They lie and refuse to help, they pretend to pass on information to landlords but they don't. I had a huge amount of mould in my flat, it was all over and increased by the week. Instead of resolving the problem, Leaders lied to me and gave... Read Full Review


What agent could do to change your mind?

If the agent actually helped the problem or at least tried I would have happily stayed with them. Instead they had no interest in helping. Beware, they will lie to you over and over again. They are rude and extremely unhelpful. They also make it very difficult to make a formal complaint. I will NEVER rent with them again.

Comments (0)Was this helpful?:
As soon as I saw this listing ...

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2 Star Review
UserName

By : 'kimbrulait'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE13

11 Dec 2013
People found this helpful3

As soon as I saw this listing on Zoopla I called the agent to arrange a viewing. When we saw the flat I said I wanted to make an offer. The agent showing us the flat called Sharon and then said we needed to go back to the office with her. At the office we completed the forms and promised to scan... Read Full Review


What agent could do to change your mind?

The agent should have made it clear that there were other people being considered. The only process I have ever experienced is that you make an offer and then negotiate with the landlord and during that time there is nobody else being considered. I know I have excellent credit, a new job but I\'m senior to the industry, I have never had a problem with a landlord, I have great references. My income exceeds the requirements. I really don\'t have reason to believe this would happen. It really was a gutting experience. It was very unprofessional to suddenly have another agent leave a message that the flat had gone to someone else and to pitch one of his properties. Sharon should have explained, and Tim should have at minimum taken two breaths to verify our requirements before singing his sales pitch which only made the situation more infuriating.

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Our overall experience with ...

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2 Star Review

By : 'SS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8

5 Jun 2013
People found this helpful5

Our overall experience with leaders was quite bad. On the first day of move in, it turned out we didn't have a bed while our property was listed as fully furnished! I had to sleep on the floor for two nights. But it was sorted very quickly on Monday and the staff was very polite and apologetic. I ... Read Full Review

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