I would like to give zero stars. From the outset we have been treated like sub-humans. They mucked up our contract which left us sitting in the office with all our bags ready to move in only for the agent to refuse handover of the keys. Finally sorted that out (several days later) only to move in with the place looking like a trash heap, light bulbs out and gaps in the windows - all of which were meant to be fixed prior to commencement of the tenancy. It took a further 4 months to fix the windows (well into winter). Our oven handle broke due to it being very old and brittle and the agent has still not got a plan for repair over a month later. We are also trying to move out as per our contract, after over a weeks notice ***** still has no information as to the process as he says that he is waiting for the landlord to get back to him. I find their excuses and lack of interest in their clients disgusting and I would warn any prospective landlords and tenants to never ever use them in any capacity. Admin note: agent's name has been removed.