I am amazed at the way this branch operates when I tried to use them to sell my flat. They apparently found cash buyers or investors, all of whom proved to be time wasters. The cash buyer turned out to be a mortgage seeker after all and thus wasted our time for 5 months . It also came to light that this branch is flouting a lot of rules set out by ombudsman. I sent a complaint and gave them 14 days to respond . They don't seem to have a complaint procedure in place as yesterday was the deadline of 14 days and no response. They charge astronomical fees and are supposed to be acting in the best interest of the person who is paying them but yet they breach that code of conduct and act for buyers too, thus making money on both sides. I have looked into this and it seems there is a conflict of interest. That is why I am taking the issue to the ombudsman. They wasted my time with stories after stories. You have to make 10 calls before getting one response. I got the impression that they had the interest of the buyer as priority and yet I was expected to pay over £6000. Crazy way of running a business . I made a mistake of not checking reviews before hiring the services . .