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Newport, NP20
2.6/5, 14 Reviews
43% Recommended
67% letting valuation accuracy
44% letting fee satisfaction
"We are absolutely appalled..."
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1 Star Review
By : 'annoyedtenant'
Services :
Would you recommend ? : No
Postcode : NP20
8 Jan 2014
People found this helpful4
We are absolutely appalled and shocked by the lack of communication and common knowledge of certain members of staff at this branch. Several times we have called, and gone into the branch to speak to the member of staff responsible for the bonds, to be told she's either out of the office or on lunch. Our complaint and concern for a refusal of bond to be returned by the most rude arrogant and two faced land lord of 40B tunnel terrace has left us short for our mortgage after changing her mind 1 week after the ok from the inspection upon vacating the property. I attended the branch one afternoon to again ask for assistance to be told she will be returning from lunch shortly, approximately 6 staff were in the office discussing their personal life swinging on their chairs drinking coffee and tea when the phone rang for a specific agent who told him to tell them that she was out of the office, blatantly she wasn't!! Our bond was returned in favour to the landlord, as our evidence wasn't submitted, conveniently we never received the letters or chance to put our evidence forward. We have an inventory for the property made up signed and dated by Martin & Co themselves, stating the item we were billed for damage was already damaged before we moved into the property. When we moved out we had brand new drawers and units ruined from the damp in her flat and a whole black bag of clothes shoes, bedding and handbags thrown out from our wardrobe because they had damp and damage to them. We also painted the flat for the land lady to hide the damp and mold marks on the wall from her next tenant as she in her on words *couldn't give a shit* She was told by several people the damp is bad, we have photographs in evidence where the flat is so damp the skirting board has separated from the walls and also the toilet is hanging off the wall due to a bad damp problem in her walls which she got her boyfriend to paint with GLOSS!!! Yet no where in the inventory does it mention this property has a evere damp problem?! So we will be taking this further with complaints and speaking to a solicitor seeing as they don't know what they are talking about and more educated to drink coffee and lie down the telephone to people!! Disgusting....
What agent could do to change your mind?
Got a qualification in customer service and know their job!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 44.00% | £450 | £899 |
Address
Martin & Co
25 Bridge Street, Newport, Gwent
NP20 4BG
01633 251568
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Customer ...
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5 Star Review
By : 'Martha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NP20
27 Mar 2024
People found this helpful0
Many thanks to Lauren James she was very helpful with advice, communication and the whole process up to moving in. Thumbs... Read Full Review
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Martin and co very friendly ...
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5 Star Review
By : 'Clive'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : NP20
17 Mar 2020
People found this helpful0
Martin and co very friendly staff alway goes that extra mile to help u nothing is to much trouble would highly recommend them would not go anywhere... Read Full Review
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I have been renting for many ...
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5 Star Review
By : 'Carol'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : NP10
14 Oct 2019
People found this helpful0
I have been renting for many years and as a tenant of Martin and Co I would definitely recommend them. They are professional and efficient with a friendly approach by all staff. If you are looking for a good agent this is the one to... Read Full Review
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As a landlord, I have been ...
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5 Star Review
By : 'Graham'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : NP10
12 Oct 2019
People found this helpful0
As a landlord, I have been using Martin & Co as a 'tenant find' for more than six years. I am very pleased with their service and they have always found me the tenant that I have requested. Unfortunately I have found fault with a number of agents in the past but I'm... Read Full Review
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By : Nathan wigg
9 Mar 2020Worked with Neil renting properties - without there expertise - our properties would be empty a third of the time - excellent advice and...
I have been extremely ...
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5 Star Review
By : 'Debra'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : GU18
9 Oct 2019
People found this helpful0
I have been extremely impressed with the superb customer service I have received with Martin & Co. The staff are all very friendly and professional at all times and nothing is too much trouble. I would definitely recommend... Read Full Review
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Lettings ...
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4 Star Review
By : 'Frederick'
Services : Letting( As a Owner )
Rent PCM : £730
Would you recommend ? : Yes
Postcode : NP20
8 Oct 2019
People found this helpful0
We have been using martins Newport letting agents for the past twelve years , To market all our properties,we have Been very satisfied with the service we have received from all the... Read Full Review
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Aarranged a viewing in ...
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1 Star Review
By : 'Andrew'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NP20
25 Jul 2019
People found this helpful0
Aarranged a viewing in Newport, as I was coming from london decided to stay in a hotel so I would be there on time. Recieved a call on the morning of the viewing informing me that an offer had been accepted on the flat. After telling the agent how unprofessional it was to do this was told it was... Read Full Review
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Agents are really winding me ...
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1 Star Review
By : 'Wayne'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NP20
24 Nov 2017
People found this helpful1
Agents are really winding me up. They post adds in rightmove fail to out all details including if pets are allowed. And then are incredibly rude when you call and ask. GIVE US ALL THE DETAILS AND SAVE ALL OF OUR TIME! between Haart and Martin and Co puts you off estate agents... Read Full Review
Comments on Agent Fees
Absolutely rubbish estate agents!
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Arranged viewings with them, ...
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1 Star Review
By : 'JohnSmith'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NP
27 Feb 2015
People found this helpful5
Arranged viewings with them, on arrival to the property after traveling over 60 miles, there was no representative from Martin & Co. Contacted the branch, was told that all viewings were cancelled without any reason.Highlighted this to the management with no response!! No apology nothing... Read Full Review
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Completely and utterly ...
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1 Star Review
By : 'unhappy'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NP20
12 Jan 2015
People found this helpful1
Completely and utterly useless. I've lived here for years as it is one of the cheapest space-to-cost ratio places to live. I can tell why it is so cheap. Martin & Co do not give a single flying one about you so long as you are paying the rent. I have complained about the same faults in my ... Read Full Review
What agent could do to change your mind?
Hired people who did more than sit around all day picking their nose with one hand and digging into your wallet with the other. Also not charge £80 every time you have to sign a contact. £80 to change the name and date on a bit of paper and print it out and then watch someone sign it? Ridiculous.
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Again, where to start with ...
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1 Star Review
By : 'Steve'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : No
Postcode : NP19
1 Dec 2014
People found this helpful0
Again, where to start with these. They are horrible...please don't use because they are abusive and totally unprofessional. They all need to look in the mirror and question whether they are really in the right business. One woman actually said I had a chip in my shoulder for asking for something... Read Full Review
What agent could do to change your mind?
Been polite, professional and competent They were none of these
Comments on Agent Fees
Exhibitant
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Extortionate fees with ...
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1 Star Review
By : 'C.Hickinbottom'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : CF3
29 Nov 2014
People found this helpful3
Extortionate fees with further hidden costs bringing their overall fees to £425. Signed contract after they messed up my moving in date and made it a week earlier before we got paid. Then didn't have the keys to give me. So I had paid rent on a property and I didn't have acces to it. They lied... Read Full Review
What agent could do to change your mind?
They could have actually communicated with me. I didn\'t even find out we had the place until 3 days before they wanted me to move in ( a week early ). That was only because I called them as well! They could have not ripped me off with hidden charges.
Comments on Agent Fees
Extortionate, unjustifiably high, hidden costs after the initial high fees were paid
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Where to start As a ...
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1 Star Review
By : 'GG'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : No
Postcode : NP19
31 May 2014
People found this helpful0
Where to start As a landlord I constantly had to phone about Rent due, took 90 pounds from my rent income for a new landlords agreement that the Tenant never signed, When tenant vacated the windows, and back door were left unlocked, Tenant caused a 1000 pounds worth of damage, and 9 weeks later... Read Full Review
What agent could do to change your mind?
Honesty and a course in being professional
Comments (0)Was this helpful?:
We are absolutely appalled ...
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1 Star Review
By : 'annoyedtenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP20
8 Jan 2014
People found this helpful4
We are absolutely appalled and shocked by the lack of communication and common knowledge of certain members of staff at this branch. Several times we have called, and gone into the branch to speak to the member of staff responsible for the bonds, to be told she's either out of the office or on... Read Full Review
What agent could do to change your mind?
Got a qualification in customer service and know their job!
Attached Files
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