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Westbury On Trym Bristol, Bristol BS9
1.6/5, 10 Reviews
10% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Connells were very unhelpful..."
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2 Star Review
Kat
Simon
By : 'Notimpressedtobehonest'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : BS10
16 Dec 2013
People found this helpful5
Connells were very unhelpful and rude to myself and two housemates this November - December when trying to rent a property. I work in customer service myself and would be fired for half the things Connells did to us. Here are some of the problems we had with them: We were refused a request to speak to the landlord about general inquiries. We were accused of lying about our jobs when there was a mistake in the reference check. We had to pay unexpected charges for a guarantor check even though this was never mentioned before we signed the contract. Our agent Kat was almost always off work sick or on a day off, sometimes for up to four days in a row. After travelling over 30 miles to the office to speak to Simon, another agent, about our concerns he clearly didn't want to speak to us and was desperately trying to fob us off. Simon was also incredibly rude to us when i expressed how dissatisfied i was with the service and lengthy procedure time, stating that if we weren't happy with the service, he would find other tennants for the property who would be. Simon was also very condescending and uncaring when we explained that the procedure needed to speed up or we would miss the deadline and have to pay another £50 in charges for their slow work. Questions were answered cryptically if at all and we were heavily encouraged to sign the final contract before we were even sure we would be able to move in (which would have resulted in a massive charge if we couldn't find a guarantor). Kat was very unorganised and had to be reminded more than 4 times to send out emails and documentation. Were given no advice or help from Connells when we had trouble finding a guarantor that met their ridiculously strict reference requirements (i have rented 2 houses previously and have never needed to provide such irrelevant information). It felt as if they couldn't be bothered to do their job properly and expected us to do it ourselves or give up - however they still responded to us just in case we managed to do it ourselves so they could collect their commission. With 9 days left before the move in date we again asked to speak to the landlord and explain why things were taking so long and how difficult Connells were being and were refused.... It's a miracle we even managed to move in and we were incredibly close to walking away. My advice would be to avoid Connells like the plague, it is disgustingly bad service and has some of the most unprofessional members of staff i have ever seen. Kat should be retrained immediately and Simon should be disciplined by management for sharp tongue and uncaring attitude.
What agent could do to change your mind?
Quit the job or retrain.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33.00% | 0% | £250,000 | £250,000 |
| Lettings | 0% | 0% | £1,150 | £1,150 |
Address
Connells
1/3 Stoke Lane
Westbury-On-Trym, Bristol, City of Bristol
BS9 3DP
0117 9501552
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Jessica Zammit-Haber has been ...
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5 Star Review
By : 'Kirstie'
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BS91
22 Feb 2017
People found this helpful0
Jessica Zammit-Haber has been a superb help when managing my property in Bristol. She reacts to emails very quickly and efficiently and deals with any issues with the utmost professionalism. I cannot thank her enough for her help and for making renting our property so easy, she is a credit to... Read Full Review
Comments on Agent Fees
Ok
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I'm afraid the agent are ...
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1 Star Review
By : 'Dr'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : BS9
18 Jun 2015
People found this helpful0
I'm afraid the agent are dependant on their legal team with a mission to get the most out of their clients. We marketed a property with them and were so unhappy with their communication. We left them to another excellent agent. we sold the property with the new agency. The buyer did make an offer... Read Full Review
What agent could do to change your mind?
Respect their client and accept their failure in selling the property rather than chasing for money whilst they can to get anything from their client. Awful experience.
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I dealt with Connells, Filton ...
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2 Star Review
By : 'Sylvia'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BS10
26 Oct 2014
People found this helpful0
I dealt with Connells, Filton (Bristol) when looking for my first house. At first Simon was very friendly and helpful. But as soon as we mentioned our deposit amount, his eyes lit up and he started trying to hype up the property, and say amounts offers have already been offered (which they're not... Read Full Review
What agent could do to change your mind?
Maybe I\'d feel better about it if they called up and profusely apologised for their lack of communication and had a very good excuse. Help us get a good deal on a house without being all about their own wages!!
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I went to them believing that ...
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1 Star Review
By : 'Shu'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : BS10
21 Jul 2014
People found this helpful1
I went to them believing that they can sell my property, but unfortunately they did not put any effort. When we talked for the first time, I explained ti them that the communication is really important for me, and James promised, that they will call me every week. They seemed really nice. On the... Read Full Review
What agent could do to change your mind?
Just to start to work.
Comments on Agent Fees
They don\'t do work for a penny.
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Connells were very unhelpful ...
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2 Star Review
By : 'Notimpressedtobehonest'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS10
16 Dec 2013
People found this helpful5
Connells were very unhelpful and rude to myself and two housemates this November - December when trying to rent a property. I work in customer service myself and would be fired for half the things Connells did to us. Here are some of the problems we had with them: We were refused a request to... Read Full Review
What agent could do to change your mind?
Quit the job or retrain.
Comments (0)Was this helpful?:
We chose full management at ...
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1 Star Review
By : 'Vectra'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : BS9
24 Mar 2013
People found this helpful8
We chose full management at 10% plus VAT. What did they do? Lied about electric test report then told me I was mistaken about what they had told me. Lied about status of gas report which resulted in last minute checks being required before tenant moved in. Connells are excellent at spending your... Read Full Review
What agent could do to change your mind?
They need to employ experienced people rather than what appears to be the cheapest available.
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I should have heeded my ...
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1 Star Review
By : 'carole'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS7
26 Sept 2012
People found this helpful6
I should have heeded my instincts when I took a rented flat six months ago took ages to deal with paperwork . When I terminated my contract Connells secretly showing prospective people around my flat they found my girlfriend in bed one day thats how i discovered what they were doing, even though i... Read Full Review
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Very lacklustered. ...
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1 Star Review
By : 'bungledegg'
Services : Sales (As a Vendor)
Would you recommend ? : No
29 Aug 2012
People found this helpful5
Very lacklustered. Nothing they did was very professional. 1 viewing in a 13... Read Full Review
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My partner and I viewed a ...
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1 Star Review
By : 'IHATECONNELLS'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
6 Feb 2012
People found this helpful10
My partner and I viewed a property with a view to letting, and fell in love with the house. The initial deposit was extremely steep, but we wanted it too much to let go. However, after telling 'Ellie' that we would be getting a loan to pay off the deposit, we were rang constantly to push us into... Read Full Review
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I was under the impression ...
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1 Star Review
By : 'Confused.com'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
2 Dec 2011
People found this helpful7
I was under the impression that agents were desperate to sell properties to earn some commission. Recently I contacted Connels to view a property. After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I confirmed our appointment. We... Read Full Review
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