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Woodley Office, Woodley RG5

4.6/5, 139 Reviews
96% Recommended

0% sales valuation accuracy

0% letting valuation accuracy

33% sales fee satisfaction

33% letting fee satisfaction

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"Myself and my partner had an..."

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3 Star Review

By : 'Batdog'
Services :
Would you recommend ? : No
Postcode : RG10

18 Nov 2013
People found this helpful3

Myself and my partner had an unpleasant time whilst renting through Woodley Romans. If you care about receiving your deposit back at the end I would recommend going elsewhere as we had to fight tooth and nail to get any of it back. We had the property professionally cleaned by a professional cleaner at the end of the tenancy and even gave an invoice (as they requested) for their records. They however insisted that the carpets had not been professionally cleaned as they hadn't had the right "defumigator" put on the carpets... even though there wasn't a single mark on them, the cleaner had used all sorts of decent products on the carpets and Romans charged us for the carpets to be cleaned AGAIN. Thorough waste of our money. They then mentioned that they should be charging us for chimney sweeping but as stated in the contract we hadn't been in the property a year so we weren't liable for this and even if we had been there a year they would have had to show us an invoice of the previous tenant paying for the cleaning of it. They tried to make out they were doing us a favour by removing the cost of this as "good will" when we weren't even due to do that anyway! We had previously had issues with a leak in the bedroom and we had lived with mouldy conditions for 2 months (I suffer from Asthma so wasn't exactly amused by this). The landlady was awful and wanted to wait until her insurance money came through before getting it fixed (to hell with her reliable tenants that could have suffered health issues from all the mould). 2 months later it was sorted... We had handed in our notice by this point as we had had enough of living in scummy conditions and we were paying £750pcm for a cramped little flat. Needless to say we found somewhere better value for money with more space. Funny how as soon as potential tenants were shown around they got their backsides in gear and sorted the mould issue. Lynn Masterman to her credit was great in helping us negotiate the deductions on our final inspection report of damages and kindly deducted the admin fee for us as we were so annoyed that we had left the place in better condition than when we received it and were being clearly ripped off. Sharon was also very on the ball with anything we needed. The Lettings Manager however lied to the landlady claiming that we were vacating the property due to my partner having a new job in a different area. However this was not the case and she never even bothered to ask us why we were handing our notice in. If you get a good staff member like Lynn then you are all good but if you get everyone here , there and everywhere dealing with the issues it's a nightmare.

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By : STubb

17 Feb 2014

I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. My details are Sharon Tubb, Head of Property Management and I can be contacted on 01189 443 745.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales0%33%£0£0
Lettings0%33%£750£1,600
Address

Romans
301 Loddon Bridge RoadWoodley, Berkshire
RG5 4BE
0118 9443740

Services offered
  • Sales
  • Lettings
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Romans Branches (View All 37)
Recent ...

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5 Star Review
UserName

By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG5

26 Jan 2021
People found this helpful0

I recently moved house with the help of Dan, from the first viewing of the property right up until move in day Dan kept me up to date and answered any questions I had. He also checked in on me on moving day to make sure everything was going well. My property slid managed by the landlord so during... Read Full Review

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Appalling ...

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1 Star Review

By : 'SKH'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG10

8 May 2019
People found this helpful2

AVOID AT ALL COSTS. We moved into our rented property under the understanding that the filthy carpets (80% stained with dog urine) would be replaced, plumbing and electrics fixed and that everything would be in full working order. Having paid extensive fees to Romans, we moved into a property with... Read Full Review


Comments on Agent Fees

High fees for zero service - awful

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Excellent Support ...

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4 Star Review
UserName

By : 'Steve'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG10

3 Dec 2018
People found this helpful1

We have been in the property now for well over 10 years, and seen different agents come and go. But Matt has been the best so far. When things needed to be done, he saw to it they were done. He is also the only agent to realise that the carpet in the bathroom needed to be replaced with... Read Full Review


Comments on Agent Fees

The only fees to comment on are the general fees that Romans charge every time the tenancy is renewed. We have seen this "Admin fee" rise from around £40 to well over £100. We note that this is a practice common with many Letting Agents; and which the Government are investigating..

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Letting management ...

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1 Star Review

By : 'Business'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : RG5

21 May 2018
People found this helpful5

I have been renting from these guys for just over a year now. I should have guessed from the start when the contracts took an age and insisted on my partner be on the contract, even though she does not live here. Take them ages to fix issues and problems. Quite frankly that is the reason I am... Read Full Review


Comments on Agent Fees

BAD

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Myself and my partner had an ...

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3 Star Review

By : 'Batdog'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG10

18 Nov 2013
People found this helpful3

Myself and my partner had an unpleasant time whilst renting through Woodley Romans. If you care about receiving your deposit back at the end I would recommend going elsewhere as we had to fight tooth and nail to get any of it back. We had the property professionally cleaned by a professional... Read Full Review

Comments (1)Was this helpful?:

By : STubb

17 Feb 2014

I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would...

Sharon has managed two of our ...

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5 Star Review
UserName

By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG1

8 Apr 2013
People found this helpful0

Sharon has managed two of our properties for many years and she has been brilliant through out. She is quick to liase between ourselves and the tenants and negotiates well on our behalf. I would highly recommend both Romans and... Read Full Review

Comments (0)Was this helpful?:
Jenny has been a wonderful ...

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5 Star Review
UserName

By : 'Darik'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG5

27 Jan 2013
People found this helpful0

Jenny has been a wonderful contact to work with at Romans. She is always very porfessional but also very helpful and understanding. She made our tenancy period both enjoyable and trouble free. Anyone who has the pleasure of having her look after their property will find that from both a tenant... Read Full Review

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We highly recommend Sharon ...

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5 Star Review
UserName

By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes

27 Jan 2013
People found this helpful0

We highly recommend Sharon Tubb. For many years she managed the property for our parents when they left to live abroad. Our parents were always happy with the service Sharon provided. When the property was passed on to us, Sharon was extremely helpful with the transition and kept us fully... Read Full Review

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Emma has been my rep for a ...

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5 Star Review
UserName

By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG10

27 Jan 2013
People found this helpful0

Emma has been my rep for a few years now and has always managed to get things done in a very timely manner and wit the utmost efficiency. Always on time and ready to assist when required. Overall she gets things done and as a tenant that's just what's... Read Full Review

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Kieran made sure the customer ...

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5 Star Review
UserName

By : 'Kate'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG5

25 Jan 2013
People found this helpful0

Kieran made sure the customer experience I received from Romans' letting service was good from start to finish. From finding me a selection of tenants (and then finding me some even better ones when the original tenants fell through), to patiently explaining the detail that I couldn't quite get... Read Full Review

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Lynn is efficient, helpful ...

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5 Star Review
UserName

By : 'Younes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG5

2 Jan 2013
People found this helpful0

Lynn is efficient, helpful and professional. She is the main person we can rely upon and always responds quickly to our requests, including directing us to the appropriate person when... Read Full Review

Comments (0)Was this helpful?:
Sharon always responds ...

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5 Star Review
UserName

By : 'Rose'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG7

30 Dec 2012
People found this helpful0

Sharon always responds quickly to our requests, including directing us to the appropriate person when necessary. She is efficient, helpful and professional. Sharon is the main person we can rely upon and is the reason we continue to use Roman's as our Letting... Read Full Review

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Robert Flood and Keiran Lamb ...

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5 Star Review
UserName

UserName

By : 'Ann'
Services : Letting( As a Owner )
Would you recommend ? : Yes

20 Dec 2012
People found this helpful0

Robert Flood and Keiran Lamb were both very helpful. Rob knew about the proposed garage conversion 6 months before it was ready for Letting, and provided advance information, with several options. The rent was probably set too high to start with, but having reduced it and despite a lean time of... Read Full Review

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Romans very quickly ...

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4 Star Review
UserName

By : 'C.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG5

18 Dec 2012
People found this helpful0

Romans very quickly identified a suitable tenant according to my requirements. The day to day management of my property is the responsibility of Lynn Masterman based at the Woodley branch. Lynn has always been proactive in dealing with with any issues requiring attention and reports back via... Read Full Review

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Lynn has always been very ...

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4 Star Review
UserName

By : 'PJS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG6

11 Dec 2012
People found this helpful0

Lynn has always been very easy to contact with any queries. She keeps us up to date on any changes and work that needs to be done in the property, and very responsive in emailing me about the inspections findings. Lynn is friendly and very easy to deal with. Would have no problem recommending... Read Full Review

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The on-line system worked ...

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4 Star Review

By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG5

10 Dec 2012
People found this helpful0

The on-line system worked very well to identify the property as soon as it became available. Romans were efficient in showing the property and organising the tenancy and all the paperwork. The property has been well managed and all problems solved... Read Full Review

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I have had dealings with ...

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5 Star Review
UserName

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG41

7 Dec 2012
People found this helpful0

I have had dealings with Romans Estate Agents for over three years now through their various branches in their property sales and their lettings departments within the Wokingham Borough area namely Wokingham /Shinfield/ Winnersh They have been very professional efficient and curteous... Read Full Review

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Sharon Tubb at Romans Letting ...

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5 Star Review
UserName

By : 'Taylor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG5

7 Dec 2012
People found this helpful0

Sharon Tubb at Romans Letting in Woodley is wonderful and has made my first time experience of renting a property a breeze. If we have any issues at the property there are dealt with quickly and communication is outstanding. Nothing is ever too much for her and she even negotiated with the Landlord ... Read Full Review

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I work for a landlord of ...

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4 Star Review
UserName

By : 'Jo'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG1N

6 Dec 2012
People found this helpful0

I work for a landlord of various properties in the Woodley, Reading area which Romans manage. Sharon Tubb is our contact within the company and she is great at keeping us informed and actioning things which we require. She operates in a friendly but professional manner and I would not hesitate in ... Read Full Review

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We moved our two Properties ...

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5 Star Review
UserName

By : 'Stella'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG1

5 Dec 2012
People found this helpful0

We moved our two Properties from another Agent in Reading to Romans, and since being with Romans, we have not had any problems at all. Sharon has been an excellent point of contact at all times, always being able to answer any questions quickly. I think the longest spell without a tenant was 1... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Woodley RG5 4BE