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Cryers Residential Lettings
1.7/5, 43 Reviews
21% Recommended
100% letting valuation accuracy
45% letting fee satisfaction
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"Its a pity there is no option ..."
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1 Star Review
By : 'DisgruntledTenant'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SO14
4 Nov 2013
People found this helpful3
Its a pity there is no option to award these people 0/5 because I believe I would and I believe everyone who has had the misfortune to deal with them would also. My landlord of my private house lives abroad and up until summer 2012, her mum took care of all rent/maintenance/repair/tenancy agreement issues we needed. We had not one single problem with anything since we moved in September 2010. She retired from that position and Cryers took over all of that, which is when the fun started. They didn't view the property before taking it on. Not one of the 6 tenants in the house was spoken to via email/phone call/in person by a member of their staff. They changed the day our rent was due without consulting us. They sent 3 of us an email in November last year stating that they intended to market the property for new tenants despite not asking us if we were staying. They then clarified their position and stated that if we were staying, we had to tell them by December and those who were staying had to pay £50 admin costs each. We had been there 2 years paying nothing but deposit, rent and bills - now they want us to pay more money to do the same thing?!?! Once we had no hot water coming through - the house is made of old everything - and we told them on Monday about this. Their response was their regular plumber was busy but could come out on Friday! 6 people, all with full time jobs, who like being clean, with no hot water for 4 days?! An email to our landlord had an alternative plumber out before the end of the day. They tried to show people round one day, but had no keys. They wanted one of us to come home from work to let them in! They allowed someone to move in who was on benefits - he didn't tell us that - and also had no set guarantor/regular income - which we didn't know either. We managed to get him kicked out via our landlord again! When I called the office about this, the person I spoke to wasn't sure that our house was on their books! They have sent a letter to the house twice stating they were coming round to do an inspection. This has never happened yet. Sometimes the letters don't even have the right tenants names on them! They are a joke of an agent and should have their license revoked. I'm still not convinced they know who is living here and what their names are. I have had some excellent times in this house due to my housemates and will be sad to leave it, but it will be a joy to get shot of these idiots. If they try to keep any of our deposits, we will visit their office with lawyers in tow, as any damage to this house is due to the fact that its old and falling apart, and not due to us. This page is testament to why you should go somewhere else for your letting needs in Southampton!
What agent could do to change your mind?
They could have not opened for business in Southampton so our Landlord had to go with literally anyone else!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 45.00% | £385 | £1,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 8 | 31 | 0 | 0 | 0 | 0 | 1 | 3 |
Address
Cryers Residential Lettings
38 Bedford Place, Southampton, Hampshire
SO15 2DG
023 8033 6565, 023 8022 3263
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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My personal ...
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1 Star Review
By : 'Anukul'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO17
23 Apr 2023
People found this helpful0
Worst agency in the whole uk. This is my personal experience. I have been renting flats/houses with other agencies since 2010 and no agency deducted more than £26 of my deposit. Because i keep my place nice and tidy. Stayed with cryers for almost 2 years and worst experience ever. If ... Read Full Review
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Worst agency ...
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1 Star Review
By : 'olga'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £385
Would you recommend ? : No
Postcode : SO15
21 Feb 2023
People found this helpful0
Worst agency ever! I do not recomment this for students. Avoid them at all costs. Their communication and service is terrible. They take an unacceptable amount of time to respond to maintainance issues, changes in the contract and basically everything. Their staff lack of knowledge and ownership. ... Read Full Review
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This is the worst Real estate ...
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1 Star Review
By : 'Faisal'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SO15
10 Sept 2022
People found this helpful0
This is the worst Real estate agency ever! (SCREENSHOTS AT THE END OF THE REVIEW) If you're a student, DO NOT RENT FROM HERE. Why? - They still have my deposit from 2021 SEPTEMBER (that's nearly over a year ago) -They DO NOT communicate at all, and take so long to respond and ... Read Full Review
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The worst ever residential ...
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1 Star Review
By : 'Disappointed'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : No
Postcode : SO15
4 Aug 2022
People found this helpful0
The worst letting Agency I've ever used. They take absolutely no ownership or responsibility. I had dead rats in the house and their advice was 'spray some air fresher' until the smell goes. They were informed on six separate occasions water was coming through the ceiling into the ... Read Full Review
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Good ...
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5 Star Review
By : 'Giacomo'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SO15
28 Sept 2020
People found this helpful0
Good service overall, any issue encountered so far got fixed quickly. Staff is always polite and professional. Clearly aimed for students, the property is nice and priced ... Read Full Review
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Generally ...
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3 Star Review
By : 'Kate'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SO14
23 May 2020
People found this helpful0
We ended our tenancy recently after five years in a Cryers-managed flat. They were all right. Definitely seem more geared to students than to professionals or young families, and before the law changed to crack down on ridiculous letting/renewal fees they were artists of the form, but when we ... Read Full Review
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If you are a student, ...
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1 Star Review
By : 'Renato'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
6 May 2020
People found this helpful2
If you are a student, don´t trust them! First, my big issue with them is the fact that all they care about is bureaucracy. They will hide their lack of comprehension and professionalism behind "cold " contractual agreements. The big conclusion of our tenancy resulted from a ... Read Full Review
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Dominic Sheppard- Lettings ...
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4 Star Review
By : 'Luke'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SO14
12 Mar 2020
People found this helpful1
Dominic Sheppard- Lettings Negotiator Great customer service over the phone and in person. Really friendly, knowledgeable and helpful when it came to maintenance or payment issues. Efficient and communicates well when advising of viewings and always courteous when liaising with myself and my ... Read Full Review
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DO NOT USE THIS ESTATE ...
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1 Star Review
By : 'Thom'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO17
3 Oct 2018
People found this helpful0
Cryers offered an appalling service and were extremely incompetent. When we moved into the house there were a number of issues, which took months for them to resolve, and some of which were not solved at all over the year long tenancy. They then tried to take a large sum of money off our deposit, ... Read Full Review
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Do not use ...
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1 Star Review
By : 'Laura'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
28 Sept 2018
People found this helpful1
'Incompetent' is a word used a lot in other reviews of Cryers I have seen, and for a reason. My fellow tenants and I wish to warn prospective tenants NOT to use Cryers as throughout our whole tenancy they were unprofessional, incredibly slow in responding to issues, and overall very quick ... Read Full Review
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Terrible customer ...
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1 Star Review
By : 'F'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO14
8 Aug 2018
People found this helpful1
Seriously terrible agents! Getting them to come out and fix anything was like trying to pull teeth! I had to go directly to the landlords in the end who put the fear of god into the them! 10/10 for my landlords, -10000000000/10 for the waste of space that call themselves Cryers. Students - ... Read Full Review
Comments on Agent Fees
**
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Absolute *. BOYCOTT THEM - ...
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1 Star Review
By : 'angry1'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
8 Aug 2017
People found this helpful4
Absolute *. BOYCOTT THEM - they *conned me out of money! They will take your deposit no matter how much you clean your ... Read Full Review
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For the first year with ...
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1 Star Review
By : 'UNHAPPY'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £385
Would you recommend ? : No
Postcode : SO15
25 Jul 2017
People found this helpful4
For the first year with Cryers they had little to no contact with us regarding the disgusting kitchen that was supposed be replaced as promised at the start of the year and no action was taken throughout the whole year. They shifted the blame, as seems to be the theme of this company, on to the ... Read Full Review
Comments on Agent Fees
The fee is not so much of an issue when you get what you pay for, but all Cryers do is take your money and run. As soon as you have given them money they don't care about you and if any problems occur they will just redirect you to someone else even though they should be sorting that out internally.
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READ ALL REVIEWS!!!! IT COULD ...
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1 Star Review
By : 'FLEECED'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
27 Nov 2016
People found this helpful8
READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD BE CLOSED DOWN. WORST EXPERIENCE I HAVE EVER HAD WITH A RENTAL. DELAYED RETURNING DEPOSIT FOR 5 MONTHS AND ONLY GAVE A THIRD OF IT BACK OF ALL OUR DEPOSITS. SOOOOO ... Read Full Review
Comments on Agent Fees
Outrageous
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Very positive experience with ...
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4 Star Review
By : 'positive'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Rent PCM : £80
Would you recommend ? : Yes
Postcode : SO17
17 Aug 2016
People found this helpful2
Very positive experience with Cryers! They were very professional and helpful. Clear instructions were given when we moved out and my emails were always responded to promptly. Also we had a FANTASTIC landlord who I wish we could have ... Read Full Review
Comments on Agent Fees
normal
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Landlords and tenants avoid ...
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1 Star Review
By : 'VERY'
Branch : Southampton, 38 Bedford Place
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SO15
28 Oct 2015
People found this helpful7
Landlords and tenants avoid this agent at all costs! They owe me money - are liars, promise the world and deliver nothing! Helen nicol and stephanie bull are both just extremely rude and have no people skills whatsoever - would never recommend - do not ... Read Full Review
What agent could do to change your mind?
Properly manage properties, ensure monies are paid, train staff correctly - Helen and Stephanie would benefit in a course on both property management and customer service!
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Avoid this agent at all ...
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1 Star Review
By : 'Unsatisfied'
Branch : Southampton, 38 Bedford Place
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SO15
14 Sept 2015
People found this helpful4
Avoid this agent at all costs! Promise you the world when you go with them - they do not maintain their promises! They are rude and disorganised! Also liars! Would never use ... Read Full Review
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By far the best agent I have ...
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5 Star Review
By : 'Michael'
Branch : Southampton, 38 Bedford Place
Services : Letting (Property Management)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SO17
20 Dec 2014
People found this helpful3
By far the best agent I have worked with. They have a personal approach to each client; know their clients very well and really put themselves out there to help out. And always with positive results and success. I have been in several difficult situations and each time I asked for help they have ... Read Full Review
Comments on Agent Fees
Agents fees are very good for the service offered. They try to lower their fees as much as they can and absolutely no hidden fees whatsoever.
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Absolutely atrocious. The ...
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1 Star Review
By : 'emilysmith'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
24 Nov 2014
People found this helpful5
Absolutely atrocious. The whole house has mould everywhere, even with council warnings Cryers have done nothing. My housemates and I have now been ill with colds and chest infections since we have moved in (July). DO NOT GO WIYH CRYERS!!!!!! LISTEN TO THE REVIEW'S. Their builders are useless and do ... Read Full Review
What agent could do to change your mind?
NEVER!!!!!!!!!!
Comments on Agent Fees
Way overpriced for the disgusting house I live in, bearing in mind its not even habitable.
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STUDENTS BEWARE OF THIS ...
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1 Star Review
By : 'WORST'
Branch : Southampton, 38 Bedford Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO15
20 Sept 2014
People found this helpful5
STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and they were Habitual liars. The staff were incompetent and don't know the first rule of renting and business. They kept adding fees and said it was for absolute rubbish.The contract is a joke a big joke. They pressured me into signing ... Read Full Review
What agent could do to change your mind?
FIRE THE CURRENT STAFF,HIRE A NEW ONE!
Comments (1)Was this helpful?:
By : Rob
24 Sept 2014Dear worst company in the world ever. I am sorry you have felt you've had a bad experience. All our fees are listed on a sheet which we ask you to read and sign. I am more than happy to look into...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
