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Barking, IG11
3.8/5, 14 Reviews
71% Recommended
86% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"I've arranged a viewing with ..."
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1 Star Review
Geoff
By : 'Stay'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : IG11
25 Oct 2013
People found this helpful3
I've arranged a viewing with this agent 3 weeks ago (10/10/2013). Apparently their guy came 15 min late. He showed the property and I liked it and put down the deposit for credit reference check. By that time I was advised credit reference takes 2/3 days and as soon as they get good reference from Credit Ref Agency they will prepare contact in a day or two. Within a week they got reference from Credit Ref Agency (HomeLet). I was told reference is all good and now bear a day or two for contract once they have done equity report. After two days when I contacted them Geoff said he is contacting Landlord and have left voice messages as soon as he comes back he'll contact me. I've waited a day or two than contacted 3/4 times a day. Finally I got hold on Geoff. He told me landlord has changed his mind. He is expecting his father from Leeds to stay in property. Geoff asked a favour to bear until Friday (25/10/2013) morning and wait for his call. If landlord would not show up he will refund the deposit. On Friday I have waited his CALL until 11.30am but have not heard anything than I contact Porter Glenny, I was told Geoff is gone on holidays. I was shocked on the degree of their professionalism and customer services. Bear in mind, I've already told Geoff I've 4 weeks old baby and that notice has given to my landlord for 31st Oct. Any ways someone calls Ian picked up the phone. I told him story and left my contact details on the promise that he will contact me shortly. I've waited until 2pm, have not heard anything than I contacted by myself. I was told Ian is gone for the day and call was transferred to Alex. Again same story from them. It seems they have already given the property to someone or may be landlord is moved to someone else. I've also offered Geoff we can talk about rent if landlord wants a increase. Finally I've requested my refund from them. But got really terrible experience with them. I advise not to use this (PORTER GLENNY) Estate Agent. Its a waste of time and disappointment.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 100% | £50,000 | £499,999 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Porter Glenny
3 Faircross Parade, Longbridge Road, Barking, Greater London
IG11 8UN
020 8594 3017
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Porter Glenny Branches (View All 4)
May I say he was brilliant - ...
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5 Star Review
By : 'Delighted'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG11
14 Sept 2016
People found this helpful0
May I say he was brilliant - I could not have received better advice -his care at all times was reassuring -I could ask his advice at any time and knew I could rely on his judgement. I definitely recommend anyone selling their property to contact Jeff Vedgen at Porter Glenny- you will be well ... Read Full Review
Comments on Agent Fees
quite acceptable
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I have just sold my house in ...
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5 Star Review
By : 'Juliet'
Services : Sales( As a Vendor )
Sold price : £362000
Would you recommend ? : Yes
Postcode : IG11
15 Jun 2016
People found this helpful0
I have just sold my house in Barking while living abroad. I originally bought my house from Porter Glenny some years earlier and was very happy with their service at that time, so thought I would ask them to sell it also. I also decided to use them as I saw they had some very good reviews online,... Read Full Review
What agent could do to change your mind?
Very good.
Comments on Agent Fees
Very good.
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I recently purchased my first ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RM8
26 Mar 2016
People found this helpful0
I recently purchased my first house, being sold through Porter Glenny and I have to say, I was very impressed. Alex from Barking was very helpful and kept me updated as far as he was able and was an excellent communicator between myself and the vendor. When I come to move (hopefully not for a few... Read Full Review
What agent could do to change your mind?
N/A - buying not selling.
Comments on Agent Fees
N/A - buying not selling.
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As a buyer I found their ...
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5 Star Review
By : 'Rob'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG2
21 Mar 2016
People found this helpful0
As a buyer I found their staff highly efficient, professional and helpful throughout the process. They liaised with my solicitor and ensured a timely quick purchase well before my April 1st deadline. I dealt with Jonathan, Alex and Maureen during the process and all impressed me with their customer ... Read Full Review
What agent could do to change your mind?
N/A as I was a buyer
Comments on Agent Fees
N/A as I was a buyer
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We bought our first flat ...
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5 Star Review
By : 'Linsey'
Services : Sales( As a Buyer )
Sold price : £245000
Would you recommend ? : Yes
Postcode : IG11
16 Mar 2016
People found this helpful0
We bought our first flat through Porter Glenny in late 2015/early 2016. It is a very tough market for first time buyers, and it was not the most straightforward of purchases - the flat is share of freehold so more complicated on the legal side. Alex was very helpful throughout and was able to get... Read Full Review
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The team at Porter Glenny ...
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4 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG11
11 Feb 2016
People found this helpful1
The team at Porter Glenny were professional and competent at all times. Jonathan Finbow gave support from the very beginning and all through the marketing and sales process, and dealt with my queries promptly and efficiently. Maureen, based in the office, was reliable and always kept her word. ... Read Full Review
Comments on Agent Fees
Acceptable.
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Lisa promptly replied back to ...
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5 Star Review
By : 'A.Khatun'
Services : Sales( As a Buyer )
Sold price : £499999
Would you recommend ? : Yes
Postcode : IG11
10 Nov 2015
People found this helpful0
Lisa promptly replied back to any queries we had whether it was a phone call or an email. She helped us throughout the process, reminding us of paper work we needed to chase up with our solicitors and anything else we could do to generally speed up the process. Lisa liaised with us and with the... Read Full Review
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Fantastic service. The whole ...
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5 Star Review
By : 'Greg'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : IG11
18 Sept 2015
People found this helpful0
Fantastic service. The whole team were fantastic and made the whole sales process much easier than I expected. There advice and assistance was great throughout. I would happily use them... Read Full Review
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This was the second time we ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : IG11
15 Sept 2015
People found this helpful0
This was the second time we had used Porter Glenny Barking Branch to sell a property and I cannot recommend them highly enough. Despite the uniqueness (and awkwardness) of the latest property, they persevered with great professionalism and lived the ups and the downs with us. Always polite and good ... Read Full Review
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Porter Glenny don't seem to ...
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1 Star Review
By : 'Foolish'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £340000
Would you recommend ? : No
Postcode : IG11
5 Aug 2015
People found this helpful2
Porter Glenny don't seem to respect the buyer at all; I've just had a very rude introduction to the cut-throat nature of Porter Glenny's behaviour with regards to the 'first to survey' procedure they have. The lady I spoke to said that Porter Glenny don't bother to ring potential buyers because it ... Read Full Review
Comments (1)Was this helpful?:
By : Mark Willett
4 Sept 2015I was very concerned to hear your comments and would like to deal with your complaint personally. As a professional estate agent and member company of the Royal Institute Of Chartered Surveyors...
I have purchased a house ...
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5 Star Review
By : 'Sean'
Services : Sales( As a Buyer )
Sold price : £300000
Would you recommend ? : Yes
Postcode : IG11
12 Feb 2015
People found this helpful1
I have purchased a house through Porter Glenny in Barking. Alex Bates has been very helpful and understanding. Great interpersonal skills and a quality communicator. He is a genuine person and as it's my second purchase with Porter Glenny. The team in general are always very helpful and Jeff always ... Read Full Review
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I agree with most of the ...
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1 Star Review
By : 'Sam'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £155000
Would you recommend ? : No
Postcode : IG11
5 Jan 2015
People found this helpful2
I agree with most of the reviewers, I was purchasing a 2 bedroom flat at St Aidan's court listed by these agents, the property instantly caught my attention as it was priced well below the market price, I read their advert on zoopla and right move. I viewed the apartment, I was told I cannot... Read Full Review
Comments (1)Was this helpful?:
By : Mark Willett
15 Jan 2015Hi Sam. I was sorry to hear that you weren't able to proceed on the property. I have looked into the case for you and discovered that there was a lot of interest in this property and the sellers...
I've arranged a viewing with ...
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1 Star Review
By : 'Stay'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : IG11
25 Oct 2013
People found this helpful3
I've arranged a viewing with this agent 3 weeks ago (10/10/2013). Apparently their guy came 15 min late. He showed the property and I liked it and put down the deposit for credit reference check. By that time I was advised credit reference takes 2/3 days and as soon as they get good reference from ... Read Full Review
Comments (0)Was this helpful?:
I recently made bids for a ...
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1 Star Review
By : 'Babli'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
13 May 2011
People found this helpful3
I recently made bids for a couple of different properties however at the last hurdle after the offer was accepted and mortgage was approved (on 2 separate occasions) I have received a phone call informing me that another prospective buyer has offered a better bid. How surprising. This is not the... Read Full Review
Comments (1)Was this helpful?:
By : Mark Willett
28 Nov 2011We are bound,as agents, to put forward all offers on each property to an owner.It is then the owner that decides which offer to accept.This is the essence of proffessional Estate Agency.If you were...
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