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Southsea Portsmouth, Portsmouth PO5
2.9/5, 12 Reviews
40% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Your Move estate agents Southsea is based in a superb central location nestled between local bistro's and coffee shops. Our office is a stones throw from the main shopping street with a high footfall for both visitors and the local community. The Your Move Southsea branch offers services for buyers and sellers, la
ndlords and tenants.
"PLEASE READ THIS CAREFULLY..."
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1 Star Review
Samantha
Maureen
By : 'Worst'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PO5
30 Oct 2013
People found this helpful5
PLEASE READ THIS CAREFULLY BEFORE YOU DECIDE TO CONTACT WITH YOUR MOVE Before going to see the house, they told us the rent is 750 pound, after we decided to rent the house they told us it was 950 pound. They took 100 pound for deposit first from each person, and hidden the charges until the day you move in. The hidden charges are Tenant Set Up Fee for 360 pound. We asked for a letter to prove that we live in the tenant for the UK border, they Samantha Ware told us they will write for us don't worry, until we pay the all the fees (4210 pound for only 4 months), she said if we need the letter we have to pay another 120 pound for each letter. After moving in the house, the boiler, cupboard in the kitchen, freezer, fridge are broken, even the washing machine doesn't work properly sometime, the catch of almost all the doors and windows are broken, the pipe out side the house leaking everyday. The whole house wasn't cleaned, but they told us that they had already clean up the house professionally. Because pipes was leaking everyday, but they don't care about us, but only mention about the charges in case the water leaking into the back garden. Maureen Whittle is totally helpless, but asking for money. In the check out appointment, it says "if you are not ready to leave it may not be possible to carry out the check out. if a return visit is necessary a charge of 90 pound inclusive of VAT will be made and you may incur a further rental payment." However, we do attend for the checking out and NO return visit, but we still got the 120 pound of charges for checking out, and they didn't mention about it before. Finally, we clean up the house when we moving out, but we still got 242 pound for the cleaning charge, and they told us 100 pound just for the carpet in living room. Finally, we spend 4210 pound for 4 months to rent a house (750 pound / month), and got back for only 488 pound. Nobody help us in this 4 months, but only asking for money whenever we call them. They was very kind before we pay for the 4210 pound.... they were friendly before.
What agent could do to change your mind?
They won\'t change, it is totally impossible.
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By : Xin zeng
30 Oct 2013Your Move should pay back money to you. It is expensive when renting from Your Move
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £250,000 | £276,000 |
| Lettings | 100% | 99% | £685 | £995 |
Address
Your Move
21 Marmion Road, Portsmouth, Hampshire
PO5 2AT
02392 820701
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Very good at what they do. ...
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5 Star Review
By : 'Lynah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO8
26 Mar 2025
People found this helpful
Very good at what they do. Libby Williams was soo amazing and professional throughout my process with them. From searching apartments to moving in. Thank you team.... Read Full Review
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Excellent ...
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5 Star Review
By : 'M'
Services : Sales( As a Buyer )
Would you recommend ? : No
14 Jan 2025
People found this helpful0
Sam Morse has been very efficient in helping me purchasing a flat. She is also friendly and patient whenever I asked questions, also proactively keeping me informed the progress. Very good service, thank... Read Full Review
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Megan at Southsea dealt with ...
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5 Star Review
By : 'Vicky'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : PO7
12 Mar 2021
People found this helpful0
Megan at Southsea dealt with our tenancy. She was very knowledgeable, friendly, and happy to answer all the questions I threw at her during the process. Very smiley, professional... Read Full Review
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Amazing quality can't ...
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5 Star Review
By : 'Jack'
Services : Sales( As a Vendor )
Sold price : £276000
Would you recommend ? : Yes
Postcode : PO1
2 Mar 2021
People found this helpful0
Sold my house with Your Move, everything front start to finish was exceptional. Thank you samantha, Jessica and Harry keep up the good... Read Full Review
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Almost 3 years of ...
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4 Star Review
By : 'AM'
Services : Letting( As a Tenant )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : PO4
20 Dec 2018
People found this helpful1
Yourmove as been with me for 3 years now. I was Fortunate to have Maureen Whittle as my agent,and i can only say that she Always looked after my concerns asap, and with total understanding of each different situation. I am sad to leave,but i have to,not for not being pleases,but because my whole ... Read Full Review
Comments on Agent Fees
Fees are a bit high indeed,but i prefer high but Always ready to look after our concerns.
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Really good ...
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5 Star Review
By : 'Helen'
Services : Letting( As a Tenant )
Rent PCM : £685
Would you recommend ? : Yes
Postcode : PO4
30 Oct 2018
People found this helpful0
I dealt with Joe from day one of finding and viewing the property. He was really accommodating regarding viewings due to my work commitments, and answered all my questions and queries really quickly. He kept me updated on payments received, etc. I also dealt with Amy on a few occasions, and she... Read Full Review
Comments on Agent Fees
Same as other agents, no real difference to what I expected.
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I haven't contacted them yet ...
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1 Star Review
By : 'Gavin'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO1
2 Jul 2017
People found this helpful1
I haven't contacted them yet and having seen these reviews I won't bother. I have tried using the website and its rediculous. I cannot get any further than the first page of any search and when I try to change the pricing to lower to higher it stars showing me garages for sale in Grimsby and... Read Full Review
Comments on Agent Fees
Outrageous if these reviews are accurate
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I got left with a treat a ...
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1 Star Review
By : 'wombat'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PO1
23 Sept 2014
People found this helpful0
I got left with a treat a thousand pounds worth of bills and council tax, although I was paying for a fully managed service. Steer clear of... Read Full Review
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horrible! the house is ...
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1 Star Review
By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO5
5 Mar 2014
People found this helpful1
horrible! the house is falling apart, mould everywhere in the flat, most things are broken, "furniture" consits of unusable and disgusting items. YOUR MOVE only cares for the landlord and his (and their) money. they don't care if tenants are unhappy and complaining. unfortunately they... Read Full Review
What agent could do to change your mind?
Actually care for their tenants! And for the condition of the house!
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PLEASE READ THIS CAREFULLY ...
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1 Star Review
By : 'Worst'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO5
30 Oct 2013
People found this helpful5
PLEASE READ THIS CAREFULLY BEFORE YOU DECIDE TO CONTACT WITH YOUR MOVE Before going to see the house, they told us the rent is 750 pound, after we decided to rent the house they told us it was 950 pound. They took 100 pound for deposit first from each person, and hidden the charges until the ... Read Full Review
What agent could do to change your mind?
They won\'t change, it is totally impossible.
Comments (1)Was this helpful?:
By : Xin zeng
30 Oct 2013Your Move should pay back money to you. It is expensive when renting from Your...
The agent fee are ridiculous, ...
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1 Star Review
By : 'MyMove'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO1
9 Jul 2013
People found this helpful6
The agent fee are ridiculous, credit check £360, deposit and advanced payment , it is normal, but when it come to add additional tenant name or modify will cost £70 each, not showing when agent do the routine check £30, extend contract £120 (for every 6 month contract) , moving £120. No... Read Full Review
What agent could do to change your mind?
lower the fee and please explain the new tenant precisely.
Comments (1)Was this helpful?:
By : Mine move
29 Oct 2013Hello, I got the same problem with you, Samantha and Maureen didn't help their customers but asking for money, 360 pound for credit check, 242 pound for cleaning the house, 120 pound for moving, and...
Awful! When we first moved in ...
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1 Star Review
By : 'Ab79'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
27 May 2013
People found this helpful9
Awful! When we first moved in we paid deposit first months rent and fees upfront (nearly £2000) first day we got the keys and the boiler didn't work. When we called (3times) and spoke to Maureen she said it was our responsibility to pay for a engineer!!! She laughed down the phone at us when we... Read Full Review
What agent could do to change your mind?
Customer service needs looking into ASAP, completely unacceptable to laugh down the phone at customers. Website needs updating to show an address for head office or a customer relations team if you want to complain. No wonder you were on watchdog a few weeks ago!!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/16/2015, 5:04:18 AM by allAgents
