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The UK's Largest Customer Review Website for the Property Industry

1.8/5, 5 Reviews
20% Recommended
50% sales valuation accuracy
100% sales fee satisfaction
By : 'Caveat'
Services :
Would you recommend ? : No
Postcode : BH24
I have just wasted many thousands of pounds wrestling with issues that were identified during the buying process! I was looking to buy a "new house" in post code BH24 3LD, ( look it up on Rightmove, £950k! ) that the agent advertised as "re-built" they also stated that it was 3300sq/ft. None of this is true. The house was a refurbished 1960 bungalow which had been extended upwards and outwards! The agents proudly announced that the remainder of the NHBC Warranty was available (2 years) and everything had been renewed. Again not true! This was clearly a misrepresentation. In the front garden stand two significant 2m high retaining walls (30m long) that were constructed as part of the "re-build". The vendor supplied photographs of the walls during construction and it was noticed that the walls were only 225mm thick blockwork. Structural engineers have confirmed that these walls will fail in time. (sooner rather than later as I understand it ) The vendor would not budge on the price to reflect the cost of repairs, so without notice the agent remarketed the property despite the fees that I had incurred. This abortive purchase has cost me some £2.5k and the agents just don't care. They are actively remarketing and have continued with there misrepresentations. They will not tell any prospective purchasers of the defective retaining walls and do not even consider the wider health and safety issues. Al that matters is that sale! So if you're buying a new home my advice is get a professional survey, dig deep and get as much information as you can. Never accept any statements from the seller, their solicitor, and definitely not their estate agents. Buy new and you can't go wrong.
Not misrepresented the property through wrong and misleading statements.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 100.00% | £315,000 | £625,000 |
Hearnes Estate Agents
52-54 High Street, Bournemouth, Hampshire
BH24 1AG
01425 489955
By : 'TheWeeHouse'
Services : Online Auctions
Sold price : £625000
Would you recommend ? : No
Postcode : BH24
If I could have given minus stars I would have. I'm dying, and extremely vulnerable to all infection/covid. I fell for the claptrap when the girl came round and promised everything. Once signed HEARNES don't give a toss. They knew I wanted a certain price, which I set £50k below what ... Read Full Review
By : Anthony
28 Sept 2022I think that anyone reading the above review will quickly recognise that there are flaws in the review. Hearnes are a renowned and respected outfit who will go above and beyond to help those who...
By : 'Jenny'
Services : Sales( As a Vendor )
Sold price : £315000
Would you recommend ? : Yes
Postcode : BH24
I have moved many times but never received such attentive and emphatic service as I have this time from Hearnes. From start to finish we enjoyed a 5 star service, thank... Read Full Review
Good value for the service received
By : 'Seller'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH24
I had a market appraisal by Hearnes Ringwood. When I went on with another agent Hearnes sent me emails asking me why and how they could do so much better. At first I was taken in by it. When I changed agent they did it again . How dare they monitor MY house sale with other agents and try and tell... Read Full Review
They claim to provide a service that that is better than other agents (really?) and have a fixed fee.
By : anthony holtom
3 Sept 2018We are very sorry to learn that you feel this way, your comments have been noted, and your details removed from the office. This is a completely isolated matter, in which we believe Hearnes have...
By : 'Caveat'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH24
I have just wasted many thousands of pounds wrestling with issues that were identified during the buying process! I was looking to buy a "new house" in post code BH24 3LD, ( look it up on Rightmove, £950k! ) that the agent advertised as "re-built" they also stated that it... Read Full Review
Not misrepresented the property through wrong and misleading statements.

By : 'Pw'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SW6
After securing our custom, never felt like Hearnes put any effort into selling our home. The details were a shambles, we received no communication with them and they did not contact us when... Read Full Review
Produced the kind of property details that we had expected and done some marketing!
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Last updated at 11/30/2, 12:00:00 AM by allAgents