Wow ok Chris Smith is rude, arrogant and utterly disgusting. I think working in a factory would be better suited as his people skills are the worst Ive come across. Having worked in customer service, management and running my own businesses for the last 10 years I believe I'm qualified in saying that. I would not employ him. This disgraceful manager actually thinks it's acceptable to write down on my files that I am abusive and "told him to FUCK OFF" which I most certainly did not. Funnily enough where I do run my businesses from home, the calls are recorded. I was met with a sarcastic tone and shouted at and spoken over repeatedly. I asked for something which was fairly unreasonable in all fairness, but if you don't ask you don't get, I was not expecting such rudeness and in my experience it's not exactly hard to think up an alternative solution or even to put someones mind at ease in times like this. A few times frames, an apology is all it would have taken instead he was clearly itching for a fight because he has nothing else going on. He jumped in with the whole "dont swear at me or I will terminate the call" thing when I had swore within a sentence, in no way directed at him, which I tried to explain, I even attempted to apologise but he continued to talk over me. If he would have stopped rudely talking over me and getting stroppy he may have heard me. This unprofessional man should not be working in the job he is and how he managed to get into the position where he's a manager is beyond me. Probably there for a long time, much like the managers at McDonalds. I shall be contacting my landlord direct soon as well as taking this matter further. WBP would be doing themselves a great service if they terminated this horrible person's employment. I will never use this company ever again.