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Stirling, FK7
2.9/5, 14 Reviews
58% Recommended
100% letting valuation accuracy
89% letting fee satisfaction
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"AVOID at all costs!! We..."
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1 Star Review
By : 'Avoid'
Services :
Would you recommend ? : No
Postcode : FK4
13 Sept 2013
People found this helpful2
AVOID at all costs!! We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not care. They said we had to arrange pest control on our own and send the bill to them. The pest control worker said this was a big infestation built up over time - so in other words the landlord did know about this and ignored it. We sent the bill and they tried to refuse but eventually paid after threatening phone calls from them. They showed up at the door unexpectedly - i believe there needs to be 24 hours notice for a landlord to visit unless there is an emergency. They would stand at the door waiting to come in and do checks. Why? The fire alarm was not working when we moved in - which is illegal - and this took them nearly a week to come and fix this. The lock was not secure on the door either. When we moved out they tried to withhold all the deposit by claiming carpets were brand new when we moved in and we had ruined them. They also tried to add extra items onto the inventory and accused us of stealing a bed side drawer! They then left an abusive voice mail on my phone demanding i come into the office to view their 'photo evidence' of the state i had left their flat in! This was a joke as the photos were not taken on the day they carried this out as you could tell the weather in the background was not how it was on the day!! The manager then hid in her office pretending she was out and would not speak to us. They are a complete joke - please avoid at all costs. They will keep your deposit and don't expect anything to be fixed. We lived in a flat for a year with a big damp patch and when they came to view they said it was normal! You have been warned. They will take advantage of a young student couple - please don't repeat our mistakes.
What agent could do to change your mind?
better communication, not lied with false photos, not turn up unexpectedly, treated us with respect, false claims of new carpets when they are clearly very worn, fixed damp patches and fixed their horrible fly infestation.
Was this helpful?:
By : Kathryn
5 Apr 2014Totally agree with this review, had a very similar experience. Avoid at all costs!
By : Ally
6 Jun 2014Hi an elderly family member are having some issues with this company right now and we are trying to reach their company soliciter but Capital letters are refusing to tell us who they are, would by any chance anyone who has had dealings with them in the past know any information thank u
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Latest Reviews
Unhappy customer
Iona Shaw Nicholl
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 89.00% | £430 | £1,300 |
Address
Capital Letters
Laurelhill Business Park, Stirling, Stirlingshire
FK7 9JQ
01786 448484
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Capital Letters Branches (View All 4)
A truly awful service they ...
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1 Star Review
By : 'Dylan'
Services : Letting( As a Tenant )
Sold price : £1250
Would you recommend ? : No
Postcode : FK8
4 Jul 2025
People found this helpful0
A truly awful service they provide. Almost all contact with the staff had been condescending and there are truly u inviting. After leaving our flat they ceased all communication and attempted to charge us £195 completely made up cleaning charges. Luckily safe deposits Scotland were able to us... Read Full Review
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Worst communication from a ...
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1 Star Review
By : 'Unhappy'
Services : 7
Would you recommend ? : No
Postcode : AB16
1 Jun 2025
People found this helpful
Worst communication from a letting agent ever experienced. We waited a total of 5 weeks after viewing a property, with no response to any of our countless phone calls, emails and visits into their office. Phone calls were constantly directed to office outwith our city due to lack of workers in... Read Full Review
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Capital ...
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1 Star Review
By : 'Dacey'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : FK8
6 May 2022
People found this helpful1
We had the unfortunate experience of dealing with Capital letters and would agree with previous reviews - rude, passive aggressive, condescending. Shocking behaviour and totally not professional. Do not deal with problems when highlighted. Worst letting agent that we've dealt with in... Read Full Review
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If I could genuinely give ...
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1 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Rent PCM : £430
Would you recommend ? : No
Postcode : AB11
1 Sept 2021
People found this helpful1
If I could genuinely give zero stars I would In the process of reclaiming the deposit it took me over a month to get it back. When trying to get in touch with management in the Aberdeen branch I was given empty promises and next to no communication. They held on that deposit like gollum from... Read Full Review
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I have used Capital Letters ...
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5 Star Review
By : 'Meenu'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : HA9
9 Jul 2020
People found this helpful0
I have used Capital Letters and Irina Wells from Capital Letters has been a wonderful lady who is so prompt and always ready to help. Although i wont say the same for everyone but Irina has been... Read Full Review
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The worst letting agency in ...
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1 Star Review
By : 'Iona'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK8
21 May 2020
People found this helpful1
The worst letting agency in stirling, the estate agents are unhelpful, passive aggressive and condescending. Refuse or LIE about fixing the property and then ignore emails and phone calls when confronted. Stay away from capital letters at all... Read Full Review
Comments (1)Was this helpful?:
By : Eddie Gibb
4 May 2021This review relates to a different company in Scotland. Capital Letters (London) Ltd only operates in London and works with private landlords and local councils to find properties for families at...
Letting ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PA4
3 Jan 2020
People found this helpful1
We use Capital Letter to Let out our property. Staff are always very helpful and proactive. I would definitely recommend Capital Letters to landlords looking for an agent to manage their property /... Read Full Review
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Very useful rental between ...
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5 Star Review
By : 'Iain'
Services : Letting( As a Tenant )
Rent PCM : £585
Would you recommend ? : Yes
Postcode : FK7
30 Nov 2018
People found this helpful1
We used Capital Letters to help us rent a place for our family to live, between selling our old house and buying our new one, and have just recently moved out to our new home. Capital Letters (and especially Lee, who handled most of our contact) were helpful and professional at all times, and... Read Full Review
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Rental ...
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5 Star Review
By : 'Craig'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : FK95
18 Mar 2018
People found this helpful1
I have been a customer of Capital Letters Stirling for many years now, and would just like to congratulate Janet and all the staff in providing a truelly high level of personal service. I couldn't be happier with my straight forward dealings with this... Read Full Review
Comments on Agent Fees
Good
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I don't usually write reviews ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : FK9
15 Jul 2017
People found this helpful1
I don't usually write reviews but felt I should share my experiences with Capital Letters. We recently moved out from one of their properties in Stirling and I feel they are the best agents we have dealt with. Anytime we had a problem and got in touch they dealt with it as fast as they... Read Full Review
Comments on Agent Fees
Good
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Highly recommended. Rented my ...
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5 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : FK8
16 Jun 2016
People found this helpful1
Highly recommended. Rented my flat from Capital Letters for the past two years and I couldn't have asked for a better service. A few appliances broke throughout our tenancy but these were sorted as soon as we alerted Capital Letters to the problem. The boiler also leaked causing the entire floor to ... Read Full Review
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We found Capital Letters ...
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4 Star Review
By : 'canon'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : FK15
24 Sept 2014
People found this helpful0
We found Capital Letters helpful and friendly from the start. They gave good advice about what we needed to do before we put the house on the market. They also reported promptly any repairs that needed doing and got them done quickly. They also arranged to let tradesmen in when necessary. Billing... Read Full Review
Comments on Agent Fees
everything was agreed upfront and we have no complaints
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Totally shocking agency. ...
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1 Star Review
By : 'Kathryn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK14
5 Apr 2014
People found this helpful3
Totally shocking agency. Despite an assurance that this property would be available long term we were asked, after just two months residency, if an agent could value the property as the landlord wanted to sell. We were then given notice to leave after the initial six month period. In that time we... Read Full Review
What agent could do to change your mind?
Told the truth and provided a reliable service.
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AVOID at all costs!! We ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK4
13 Sept 2013
People found this helpful2
AVOID at all costs!! We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not care. They said we had to arrange pest control on... Read Full Review
What agent could do to change your mind?
better communication, not lied with false photos, not turn up unexpectedly, treated us with respect, false claims of new carpets when they are clearly very worn, fixed damp patches and fixed their horrible fly infestation.
Comments (2)Was this helpful?:
By : Kathryn
5 Apr 2014Totally agree with this review, had a very similar experience. Avoid at all...
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