A truly awful service they provide. Almost all contact with the staff had been condescending and there are truly u inviting. After leaving our flat they ceased all communication and attempted to charge us £195 completely made up cleaning charges. Luckily safe deposits Scotland were able to us... Read Full Review

Worst communication from a letting agent ever experienced. We waited a total of 5 weeks after viewing a property, with no response to any of our countless phone calls, emails and visits into their office. Phone calls were constantly directed to office outwith our city due to lack of workers in... Read Full Review

We had the unfortunate experience of dealing with Capital letters and would agree with previous reviews - rude, passive aggressive, condescending. Shocking behaviour and totally not professional. Do not deal with problems when highlighted. Worst letting agent that we've dealt with in... Read Full Review

If I could genuinely give zero stars I would In the process of reclaiming the deposit it took me over a month to get it back. When trying to get in touch with management in the Aberdeen branch I was given empty promises and next to no communication. They held on that deposit like gollum from... Read Full Review

I have used Capital Letters and Irina Wells from Capital Letters has been a wonderful lady who is so prompt and always ready to help. Although i wont say the same for everyone but Irina has been... Read Full Review

The worst letting agency in stirling, the estate agents are unhelpful, passive aggressive and condescending. Refuse or LIE about fixing the property and then ignore emails and phone calls when confronted. Stay away from capital letters at all... Read Full Review

We use Capital Letter to Let out our property. Staff are always very helpful and proactive. I would definitely recommend Capital Letters to landlords looking for an agent to manage their property /... Read Full Review

We used Capital Letters to help us rent a place for our family to live, between selling our old house and buying our new one, and have just recently moved out to our new home. Capital Letters (and especially Lee, who handled most of our contact) were helpful and professional at all times, and... Read Full Review

I have been a customer of Capital Letters Stirling for many years now, and would just like to congratulate Janet and all the staff in providing a truelly high level of personal service. I couldn't be happier with my straight forward dealings with this... Read Full Review

I don't usually write reviews but felt I should share my experiences with Capital Letters. We recently moved out from one of their properties in Stirling and I feel they are the best agents we have dealt with. Anytime we had a problem and got in touch they dealt with it as fast as they... Read Full Review

Highly recommended. Rented my flat from Capital Letters for the past two years and I couldn't have asked for a better service. A few appliances broke throughout our tenancy but these were sorted as soon as we alerted Capital Letters to the problem. The boiler also leaked causing the entire floor to ... Read Full Review

We found Capital Letters helpful and friendly from the start. They gave good advice about what we needed to do before we put the house on the market. They also reported promptly any repairs that needed doing and got them done quickly. They also arranged to let tradesmen in when necessary. Billing... Read Full Review

Totally shocking agency. Despite an assurance that this property would be available long term we were asked, after just two months residency, if an agent could value the property as the landlord wanted to sell. We were then given notice to leave after the initial six month period. In that time we... Read Full Review

AVOID at all costs!! We received the worst customer service EVER with this place. There was a huge lack of communication. The first week we moved in there was a huge fly infestation in the walls and floorboards. We called them and they did not care. They said we had to arrange pest control on... Read Full Review