Unfortuntely there is a shortage of properties in the market at the moment and good properties are getting snapped up very quickly. Properties can only be reserved when a deposit is paid and it is first come first served unfortunately. It sounds like you are just very cross that you did not act quickly enough to reserve the property, and someone else snapped it up. Not the Agents fault I would say?

Being the Agent in question, I am actually quite proud that NONE of the reviews on this website relate to the Harlow Office as you so rightly state. I think this speaks for itself in that we actually DO provide extremely good Customer Service and have an outstanding reputation in the Harlow area. I have apologised to you for the unfortunate situation, but again, by your own admission I did tell you to call me first thing in the morning or call the Office after you left the viewing. I was completely honest with you and told you that someone else was viewing the property after you. As harsh as it sounds, I cannot reserve a property without taking a holding deposit and I gave you every opportunity to be the first people to make an offer.

I can appreciate that propertys are snapped up quickly and that i was asked to call in the morning to give an answer. Personally me and my partner wanted to discuss the flat we saw together so making a snap decison there and then was not an option, to be told you will have first refusal and then be given just 15mins in the morning to ring you is my issue here, if was told the night before that because someone else was viewing and if they came to you first then it was theirs i would have no quams at all, fairs fair, but as I have stated we were told we had first refusal and to be honest being given a 15min window from 9am in the morning to call and confirm doesn't seem like "first refusal" to me. I have no ill feeling now that I had a chance to calm down but we just feel that we were let down