Martyn Russell Letting Services

About 12 years ago i moved my property from a larger company in the area to Martyn Russell for letting services and over the years they have done an excellent job both for me as landlord and my tenants. They are a small family concern but nevertheless efficient and professional in dealing with my ... Read Full Review

Amazing service from start to finish, Firstly we dealt with Dawn and even in this tough time she made it so easy and stress free. We had viewed and signed within a week. We also dealt with Lorraine and again amazing service nothing was a problem even my million questions. Thank you both so much ... Read Full Review

We was renting through Martyn Russel, it was absolutely great experience, I wish all agencies would be this professional & nice. Martyn is an absolute delight. Our landlord was also very nice. We felt like they been looking after us. When we moved out we got back our deposit full without ... Read Full Review

I've rented through Martyn Russell for several years. They are great to work with and ultra friendly; so often going above and beyond for both landlord and tenant. I would not hesitate to rent with them ... Read Full Review

One word describes this outfit of alleged rental agents - dire. From the first communication to the last it was incredibly painful. The first complaint is the fee the agent charges - £1000 for my wife and I. Not bad one might think - but it is very poor as the first time we actually ... Read Full Review

We have rented our property through Martyn Russell for almost two years now and as landlords we have been thoroughly satisfied with the service they have provided us. They found us wonderful tenants within one week of being instructed and everything went smoothly with them moving in, and has ... Read Full Review

*They took 85% of my deposit and charged me for the removal of rubbish that was left there before me. They told my landlord to evict me. They constantly told me 'phone the landlord' and the landlord told me 'call Martin Russel the rip off merchants'. They knew I was a student and charged me the ... Read Full Review

I can only advise that if you are looking to buy a property in the Wokingham/Winnersh/Earley/Reading area you use any one of the vast number of estate agents competing with Martyn Russell in the area. We rented a house in Winnersh and are now in dispute over retrieving our deposit back from the ... Read Full Review

I would just like to add to the previous reviews on this board at add my recent experience with them. Add everything gone smoothly I'm sure the only thing I would not like is the amount of administration fee to pay.... However this is not the case they have shown poor communication, poor 'people ... Read Full Review

Ever the odd one out it would seem, but I had an excellent experience renting through Martyn Russell for a year. We had been struggling to find anywhere as anything matching our requirements seemed to be snapped up before it even went up on the websites. Explaining this to Andy he called with a ... Read Full Review

Cheap and cheerful and middle of the road!. When I rented with them, if there was a maintenance problem, they dealt with it quickly which was great. Martyn Russell's tended to get unmodernised, low end houses but having been in a "professional" house share, they were content with ... Read Full Review

I lived in a ridiculously large and rather old house for 3 years with this agency, until August 2008. As you can imagine there was no desire to update the dodgy electrics or replace the increasingly money-swallowing oil tank, but the main issue was when I came to leave the property. Unfortunately ... Read Full Review

Disorganised cowboys, that completely lose interest once they have your money. It took two weeks to finalise moving in, of which we were paying during that time without actually being within the property. Their listings upon letting sites are a lot lower than the actual rent, be warned of their ... Read Full Review

[[EDIT ORIGINAL START]] Absolutely shocking. These brainless amateurs kept us without fully-functioning hot water and heating for 6 months. When we complained, we were treated as an unwanted hinderance and NEVER as valued customers. They only finally took some action when we complained in front of ... Read Full Review