Rees & Associates Property Management

It started off great. I arrived for a viewing and the agent was on time for the viewing. I was allowed free roam around the house for viewing although it did feel as though I was being rushed slightly. We went to leave and she tells me that she has two more viewings the next morning so if I am happy with the room I should fill in the necessary paperwork online and get in that evening. We part and I go home to quickly to fill in the paperwork and submit it through email. 4 days pass with no update regarding the property without me hearing anything so I decide to email in to ask for an update. This is where things turn sour. I am told my application was rejected and that I was told this previously. I respond somewhat confused as I had had no communication to say this was so, hence asking for an update. I was then told I had received a voicemail explaining this to me. This did not occur. I was then told I needed to have sent in the necessary paperwork through the post with original documents like I was told during the viewing. This did not occur. I was then told that I also did not pay the letting fee (something I was expecting but had never been told about) which was all explained inside the paperwork I received when I went for the viewing. I received no such paperwork. You should be able to see a pattern here. The website states that there are approxiamtely 4 employees so I have no idea how poor communication can be inside the office. I assume this is the cause of the multitude of errors, because the only other thing it could be is willful lying which I am sure it was not. Anyway I respond that I received no such paperwork and asked how I would go about receiving it now that the viewing was complete. Her response was that the room was already leased. All in all I received terrible service and horrendous customer service from a small local company. I informed her that I would be getting in touch with the MD and I was swiftly given a phone call from some manager from the office. I didn't both calling back as I assumed the call was made to prevent me from speaking with William Rees and voicing my complaint. I would actively discourage anyone from using their service as it would seem their organisational ability leaves something to be desired, and if they cannot keep track of paperwork and phonecalls then can they really be trusted with your deposit?