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Croydon, CR2
3.4/5, 10 Reviews
50% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
"Absolutely terrible. Horrific ..."
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1 Star Review
By : 'NotMartin&Co'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : CR2
21 Aug 2013
People found this helpful3
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in as little work as possible and blame either the tenant or landlord for issues which are their responsibility. Also they have gone through at least 3 female staff who all have no concern for how see through the glass walls are of the office and everyone can witness them constantly applying and reapplying makeup. None of the issues with the property have been fixed and when we as the tenant have had them fixed, claiming for expenses has been difficult. Would recommend to stay away from Martin and Co.
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By : Peter Brown
12 Nov 2014Unfortunately by leaving an anonymous review this person has not given us the opportunity to address the points they have raised specifically. It must be remembered that we have a duty of care to the tenant but ultimately the landlord is our client. We do not have a mandate to undertake expensive works without a landlord's consent and this can be frustrating for us and tenants at times. In extreme cases tenants have recourse via the local authority. We are members of the Association of Residential Letting Agents and have been members of the Ombudsman for Lettings scheme since we opened, years before membership of a redress scheme became a legal requirement. In our 5 years of trading there have been no complaints made. On the other hand, our business has grown from a team of 3 in 2009 to a team of 8 in 20014 and we are now one of the most successful letting agents in Croydon, so we must be doing something right.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 80% | £0 | £0 |
| Lettings | 0% | 80% | £850 | £1,850 |
Address
Martin & Co
145 Brighton Road, Croydon, Greater London
CR2 6EF
0208 6888565
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Just want to share my ...
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5 Star Review
By : 'Mrs'
Services : Letting (As a Tenant)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : CR0
2 Mar 2021
People found this helpful0
Just want to share my experience with Martine &co croydon am a letting a property from them the process was smooth and easy everyone know what going on every you call to speck to someone and that was brilliant very straight forward.. thank you so much to Emily and... Read Full Review
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Excellent ...
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5 Star Review
By : 'Tiffany'
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : No
Postcode : CR2
16 Jan 2020
People found this helpful0
I've been a landlord for 20 years and have never ever received such amazing service. I surprise even myself by writing that! These guys are the real deal! Nicholas Pett at South Croydon branch always goes above and beyond. I highly recommend Martin & Co. As a company they've always... Read Full Review
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A five stars ...
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5 Star Review
By : 'Rui'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CR0
10 May 2018
People found this helpful0
I would like to tell that it was a great pleasure to work with all the members of this agency, very helpful people, for me it was the best experience!!! Especially my big thank you for Rugile and Aimy TOP PEOPLE... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Peter Brown
11 May 2018Rui, Thank you for your kind comments. We do hope you will be very happy in your new home. Peter...
I had recently experienced ...
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5 Star Review
By : 'Andy19'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CR2
10 Oct 2017
People found this helpful0
I had recently experienced the break up of my marriage and was forced into leaving the family home and looking for a flat to rent. As an inexperienced tenant I needed guiding in the process. Karolina at Martin & co was exceptional, on turning up at their branch, Karolina immediately sourced... Read Full Review
Comments on Agent Fees
Good
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Good afternoon karolina we ...
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5 Star Review
By : 'Maria'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CRO
7 Oct 2017
People found this helpful0
Good afternoon karolina we are very happy with the property we thank you for all your help and hard work and been professional , and making us happy to found a beautiful place we can call home . kind regards Maria &... Read Full Review
Comments on Agent Fees
Very good
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This is a letter I wrote some ...
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1 Star Review
By : 'Sean'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE25
21 Jul 2017
People found this helpful1
This is a letter I wrote some time ago about Martin & Co in Croydon. Martin & Co's head office are also liars and never use them. This is what happened to our property rented to them: FAO: Carrie-Anne Heath I refer to your email dated 18th October stating that Martin & Co Croydon... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Peter brown
21 Jul 2017Mr Duffy I am sorry to learn you had a very bad experience with Martin & Co Croydon. I am also rather surprised at the content of your posting however as my business partner Paul Maruna and I...
Absolutely terrible. Horrific ...
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1 Star Review
By : 'NotMartin&Co'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CR2
21 Aug 2013
People found this helpful3
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in as little work as possible and blame... Read Full Review
Comments (1)Was this helpful?:
By : Peter Brown
12 Nov 2014Unfortunately by leaving an anonymous review this person has not given us the opportunity to address the points they have raised specifically. It must be remembered that we have a duty of care to...
[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'Natalie'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CR0
21 May 2013
People found this helpful7
[[EDIT ORIGINAL START]] I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as they managed the... Read Full Review
Comments (2)Was this helpful?:
By : Peter Brown
22 Jan 2014This tenant moved in at the beginning of November 2012. We had not managed the property previously. She was compensated for the problems encountered prior to her posting on this site. Natalie worked ...
Was very impressed by the ...
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5 Star Review
By : 'Jenny'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CR0
19 Mar 2013
People found this helpful1
Was very impressed by the services of Martin an Co when letting my property. They had lots more viewings than the other agent, are very good with feedback and are a friendly team. Also very quick and helpful at helping to arrange or suggest contracters when I needed a plumber and cleaner quickly.... Read Full Review
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This was the first time I'd ...
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1 Star Review
By : 'Not'
Services : Letting (As a Owner)
Would you recommend ? : No
25 Jun 2012
People found this helpful6
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails are ignored for days if not... Read Full Review
Comments (1)Was this helpful?:
By : *
8 Jan 2013We are sorry to learn that we have had an unhappy client and would have hoped they could have raised their concerns with us directly rather than anonymously via this web-site. We are always here,...
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