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Croydon, CR2
3.4/5, 10 Reviews
50% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
Latest Reviews
Tiffany wardle
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 80% | £0 | £0 |
| Lettings | 0% | 80% | £850 | £1,850 |
Address
Martin & Co
145 Brighton Road, Croydon, Greater London
CR2 6EF
0208 6888565
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Just want to share my ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : CR0
2 Mar 2021
People found this helpful0
Just want to share my experience with Martine &co croydon am a letting a property from them the process was smooth and easy everyone know what going on every you call to speck to someone and that was brilliant very straight forward.. thank you so much to Emily and... Read Full Review
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Mrs Jama Ndure said about Martin & Co
Services : Letting( As a Tenant )Date: 2nd Mar 2021
Just want to share my experience with Martine &co croydon am a letting a property from them the process was smooth and easy everyone know what going on every you call to speck to someone and that was brilliant very straight forward.. thank you so much to Emily and Rugile
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Excellent ...
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5 Star Review
Nicholas
By : 'Tiffany'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : No
Postcode : CR2
16 Jan 2020
People found this helpful0
I've been a landlord for 20 years and have never ever received such amazing service. I surprise even myself by writing that! These guys are the real deal! Nicholas Pett at South Croydon branch always goes above and beyond. I highly recommend Martin & Co. As a company they've always... Read Full Review
Comments (0)I've been a landlord for 20 years and have never ever received such amazing service. I surprise even myself by writing that! These guys are the real deal!
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Tiffany wardle said about Martin & Co
Services : Letting( As a Owner )Date: 16th Jan 2020
I've been a landlord for 20 years and have never ever received such amazing service. I surprise even myself by writing that! These guys are the real deal!
Nicholas Pett at South Croydon branch always goes above and beyond. I highly recommend Martin & Co. As a company they've always been very good to me, but now the service is impeccable.
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A five stars ...
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5 Star Review
By : 'Rui'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
10 May 2018
People found this helpful0
I would like to tell that it was a great pleasure to work with all the members of this agency, very helpful people, for me it was the best experience!!! Especially my big thank you for Rugile and Aimy TOP PEOPLE... Read Full Review
Comments on Agent Fees
Good
Comments (1)I would like to tell that it was a great pleasure to work with all the members of this agency, very helpful people, for me it was the best experience!!!
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Rui Pedro said about Martin & Co
Services : Letting( As a Tenant )Date: 9th May 2018
I would like to tell that it was a great pleasure to work with all the members of this agency, very helpful people, for me it was the best experience!!!
Especially my big thank you for Rugile and Aimy
TOP PEOPLE
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By : Peter Brown
11 May 2018Rui, Thank you for your kind comments. We do hope you will be very happy in your new home. Peter...
I had recently experienced ...
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5 Star Review
Karolina
By : 'Andy19'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CR2
10 Oct 2017
People found this helpful0
I had recently experienced the break up of my marriage and was forced into leaving the family home and looking for a flat to rent. As an inexperienced tenant I needed guiding in the process. Karolina at Martin & co was exceptional, on turning up at their branch, Karolina immediately sourced... Read Full Review
Comments on Agent Fees
Good
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Andy19 said about Martin & Co
Services : Letting( As a Tenant )Date: 9th Oct 2017
I had recently experienced the break up of my marriage and was forced into leaving the family home and looking for a flat to rent. As an inexperienced tenant I needed guiding in the process. Karolina at Martin & co was exceptional, on turning up at their branch, Karolina immediately sourced three potential properties and showed me around all 3, whilst being very informative and above all patient. She negotiated good terms on my behalf and the landlords behalf giving me hope for the future in rebuilding my life. Thank you Karolina
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Good afternoon karolina we ...
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5 Star Review
Karolina
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CRO
7 Oct 2017
People found this helpful0
Good afternoon karolina we are very happy with the property we thank you for all your help and hard work and been professional , and making us happy to found a beautiful place we can call home . kind regards Maria &... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Good afternoon karolina
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Maria said about Martin & Co
Services : Letting( As a Tenant )Date: 6th Oct 2017
Good afternoon karolina
we are very happy with the property
we thank you
for all your help and hard work
and been professional ,
and making us happy to found
a beautiful place we can call home .
kind regards
Maria & Augusto
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This is a letter I wrote some ...
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1 Star Review
By : 'Sean'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE25
21 Jul 2017
People found this helpful1
This is a letter I wrote some time ago about Martin & Co in Croydon. Martin & Co's head office are also liars and never use them. This is what happened to our property rented to them: FAO: Carrie-Anne Heath I refer to your email dated 18th October stating that Martin & Co Croydon... Read Full Review
Comments on Agent Fees
Bad
Comments (1)This is a letter I wrote some time ago about Martin & Co in Croydon. Martin & Co's head office are also liars and never use them.
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Sean Duffy said about Martin & Co
Services : Letting( As a Owner )Date: 20th Jul 2017
This is a letter I wrote some time ago about Martin & Co in Croydon. Martin & Co's head office are also liars and never use them.
This is what happened to our property rented to them:
FAO: Carrie-Anne Heath
I refer to your email dated 18th October stating that Martin & Co Croydon acted professionally in respect of the management of our property at 17 Saxon Road.
I would like to now give you an update since your correspondence.
• The tenants vacated the property 3 weeks ago with the last months rent unpaid. Sam assured us she would contact a person called Dmitri, the son of Mrs Kukummeva, who always brought the rent to her in cash and would endeavour to collect the unpaid rent. It seems Dmitri did not live in the property but in some curious way collected the rent. Sam has business dealings with this person and his wife and it looks like this guy was subletting the property. We have not heard from Sam since and have, of course, received no rent.
• We assumed that someone from Martin & Co would be present when the tenants vacated to determine the state of the property (as stated in your email) and also take the meter readings and collect the keys. Martin & Co were aware that we were out of the country when the tenants left. This obviously didn't happen. We heard nothing from Martin & Co and sent builders around to change the locks as we were concerned about the property. They were instructed to break down the back door if necesssary to gain entry. They didn't have to as the front door was unlocked. Anyone could have simply gained entry to the property without having to break in. Also all the windows were left wide open at the front and the back.
• We have been to the property today with the builders and the place is totally ruined. We estimate it will cost around �10,000 to put it back to the state it was in when rented initially. Kitchen worktops ruined, bathroom in such a state no human being could enter it, all rooms vandalised, carpets disgusting and so on and so on. Photographs have been taken to prove this. We have also picked up mail for about 10 different names which obviously proves that more than 4 or 5 people occupied the house. Having opened some of this mail, we have found that no bills have been paid and the Gas and Electricity are threating to disconnect. There are numerous letters from the Water Rates and other companies threating bailiffs etc.
• We received an email from someone at Martin & Co on Thursday last with no apology and no confirmation that they have any keys or had inspected the property (which they obviously didn't). They did state that they had transferred the deposit to our bank account. We checked today and no monies have been received. In your email you stated that Sam is holding the full deposit for you, well we sincerely hope she is and would like the full deposit back.
All in all Martin & Co have not honoured their part of the contract. I have checked re the Letting Agents obligations and it seems they have failed on numerous issues. When we met Sam at the property on 19th October ( the day she was going around to collect the rent) she admitted she did not hold any keys. As there was nobody there we could not get in. She also made a comment in passing, heard by 2 witnesses, that god knows what you will find in there with 10-15 people living there. An admission that there were more than 4-5 people in residence. She did visit the property the following day and called us and informed us that one room was being used as a brothel...lovely.
In one way I don't put much blame on Sam but would have to carry the blame to her mother, Sue, who suddenly has gone very quiet. I believe she is still the proprietor of Martin & Co Croydon but taking a back seat.
We were not surprised to hear that you put no blame on Martin & Co Croydon and we didn't expect anything else. After all they are a franchise and your opinoin would be biased. We also note that Martin & Co are not members of NAEA or ARLA but are registered with NALS. We do not intend to let this matter rest and irrespective of the cost we will take this matter through the courts and endeavour to gain the compensation we deserve. The least we will expect is a total refund of all the management fees charged by Martin & Co as they did not manage our property in a proper manner. We will also pursue to the end that Martin & Co's membership is rescinded by NALS.
Sean Duffy
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By : Peter brown
21 Jul 2017Mr Duffy I am sorry to learn you had a very bad experience with Martin & Co Croydon. I am also rather surprised at the content of your posting however as my business partner Paul Maruna and I...
Absolutely terrible. Horrific ...
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1 Star Review
By : 'NotMartin&Co'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR2
21 Aug 2013
People found this helpful3
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in as little work as possible and blame... Read Full Review
Comments (1)Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in as little work as possible and blame either the tenant or landlord for issues which are their responsibility. Also they have gone through at least 3 female staff who all have no concern for how see through the glass walls are of the office and everyone can witness them constantly applying and reapplying makeup.
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NotMartin&Co said about Martin & Co
Services : Letting( As a Tenant )Date: 21st Aug 2013
Absolutely terrible. Horrific organisation skills and completely at a loss when it comes to managing a property. They do not act as if they are part of the team of "landlord, tenant, estate agents" they act as their own entity trying to be involved in as little work as possible and blame either the tenant or landlord for issues which are their responsibility. Also they have gone through at least 3 female staff who all have no concern for how see through the glass walls are of the office and everyone can witness them constantly applying and reapplying makeup.
None of the issues with the property have been fixed and when we as the tenant have had them fixed, claiming for expenses has been difficult.
Would recommend to stay away from Martin and Co.
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By : Peter Brown
12 Nov 2014Unfortunately by leaving an anonymous review this person has not given us the opportunity to address the points they have raised specifically. It must be remembered that we have a duty of care to...
[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
21 May 2013
People found this helpful7
[[EDIT ORIGINAL START]] I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as they managed the... Read Full Review
Comments (2)[[EDIT ORIGINAL START]]
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Natalie Smith said about Martin & Co
Services : Letting( As a Tenant )Date: 21st May 2013
[[EDIT ORIGINAL START]]
I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as they managed the property) , i didnt move in on time (2pm), I was still waiting at 7pm to move in, the property wasnt cleaned.... just to name a few but the HUGE concern was that they let me move into the property WITHOUT a current gas safety cert and it transpired that i had been living in the property with a GAS LEAK FOR NEARLY 2 MONTHS! and to make it worse I couldnt smell the gas. THIS COULD HAVE HAD FATAL CONCEQUENCES! Only due to a random chap coming to visit the property to check my CO2 alarm. Not only did they not admit any liabilty, they then informed my landlord NOT to speak to me! After informing the head office of Martin & Co they were not interested as the Croydon branch is a franchise and they pay to use the name so they can work like a bunch of cowboys.To this day no body has admited responsibility.
[[EDIT ORIGINAL END]]
I would strongly warn both tenants and landlords before using Martin & Co Croydon. From day one the service has been poor. After a string of lies, like the property being painted (it wasnt), i had to deal with a mice infestation (which they knew as they managed the property) , i didnt move in on time (2pm), I was still waiting at 7pm to move in, the property wasnt cleaned.... just to name a few but the HUGE concern was that they let me move into the property WITHOUT a current gas safety cert and it transpired that i had been living in the property with a GAS LEAK FOR NEARLY 2 MONTHS! and to make it worse I couldnt smell the gas. THIS COULD HAVE HAD FATAL CONCEQUENCES! Only due to a random chap coming to visit the property to check my CO2 alarm. Not only did they not admit any liabilty, they then informed my landlord NOT to speak to me! After informing the head office of Martin & Co they were not interested as the Croydon branch is a franchise and they pay to use the name so they can work like a bunch of cowboys.To this day no body has admited responsibility.
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By : Peter Brown
22 Jan 2014This tenant moved in at the beginning of November 2012. We had not managed the property previously. She was compensated for the problems encountered prior to her posting on this site. Natalie worked ...
Was very impressed by the ...
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5 Star Review
Paul
By : 'Jenny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0
19 Mar 2013
People found this helpful1
Was very impressed by the services of Martin an Co when letting my property. They had lots more viewings than the other agent, are very good with feedback and are a friendly team. Also very quick and helpful at helping to arrange or suggest contracters when I needed a plumber and cleaner quickly.... Read Full Review
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Jenny said about Martin & Co
Services : Letting( As a Owner )Date: 19th Mar 2013
Was very impressed by the services of Martin an Co when letting my property. They had lots more viewings than the other agent, are very good with feedback and are a friendly team. Also very quick and helpful at helping to arrange or suggest contracters when I needed a plumber and cleaner quickly. Reasonable fees. Would definitely recommend Paul and his team.
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This was the first time I'd ...
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1 Star Review
Holly
By : 'Not'
Services : Letting( As a Owner )
Would you recommend ? : No
25 Jun 2012
People found this helpful6
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails are ignored for days if not... Read Full Review
Comments (1)This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails are ignored for days if not over a week. I don't get replies to urgent questions.
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Not Amused! said about Martin & Co
Services : Letting( As a Owner )Date: 25th Jun 2012
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails are ignored for days if not over a week. I don't get replies to urgent questions.
Don't do what they're paid for, unreliable and unprofessional. Awful customer service. Paid for a fully managed service at my property as I live some distance away.
When repairs were necessary due to the last tenant causing damage M&Co failed to obtain more than 1 quote as requested and despite continual emails, ultimately only provided 2! The security deposit has never been returned - tenant moved out in Spring this year - nothing has been done to secure the release from the DPS or start a single claim process and continually fail to try and contact the ex-tenant. Absolutely awful service.
Would definitely not use again
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By : *
8 Jan 2013We are sorry to learn that we have had an unhappy client and would have hoped they could have raised their concerns with us directly rather than anonymously via this web-site. We are always here,...
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