City Life Residential

[[EDIT ORIGINAL START]] I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them. Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent is not liable for what is a contractual agreement between me and the utility companies. I received no response to my email, and so called them once the 10 working days was nearly up to ask about progress. I was told by the member of staff who answered that he did not have time to deal with me, and he hung up on me whilst I was speaking, and repeatedly cancelled every call I attempted to make that afternoon. This led me to visit their office, where I was told by a member of staff "I don't care about your deposit", "You have no business talking to me", and to "Just go". I was told the Director would deal with my enquiry the next day. On my next visit, I was shown the same level of disregard by the Director, called a "prat", told that I "enjoy being a prat", and told to "f*ck off out the office", simply for wanting written information about what was happening with my deposit. I was also complained at for requesting a copy of the protection certificate for my deposit, which had never been provided to me. I was told it may not be protected, and was told "You come in here like you know something, when you don't know anything" when I mentioned the legal obligation to have protected it. I eventually left the office when they threatened to call the police for "disturbing" their work, despite my visit being entirely related to their business. The following week, I received an email from a different member of staff, Abbi, (whose pleasant customer service more than makes up for anyone else I'd dealt with there) asking where I would like my deposit sent to, just before I filed a dispute with TDS. The customer service provided by most of the staff at City Life Group was simply rude, ignorant and offensive, and I believe (and was told by them) that it was due to the fact that I was no longer a tenant and so wasn't their customer any more (despite having paid them nearly £16,000 in rent over two years!). If you want an easy ride when reclaiming your deposit, and staff who know how to talk to a human being with any level of decency, DO NOT rent from City Life Group. [[EDIT ORIGINAL END]] I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them. Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent is not liable for what is a contractual agreement between me and the utility companies. I received no response to my email, and so called them once the 10 working days was nearly up to ask about progress. I was told by the member of staff who answered that he did not have time to deal with me, and he hung up on me whilst I was speaking, and repeatedly cancelled every call I attempted to make that afternoon. This led me to visit their office, where I was told by a member of staff "I don't care about your deposit", "You have no business talking to me", and to "Just go". I was told the Director would deal with my enquiry the next day. On my next visit, I was shown the same level of disregard by the Director, called a "prat", told that I "enjoy being a prat", and told to "**** off out the office", simply for wanting written information about what was happening with my deposit. I was also complained at for requesting a copy of the protection certificate for my deposit, which had never been provided to me. I was told it may not be protected, and was told "You come in here like you know something, when you don't know anything" when I mentioned the legal obligation to have protected it. I eventually left the office when they threatened to call the police for "disturbing" their work, despite my visit being entirely related to their business. The following week, I received an email from a different member of staff, Abbi, (whose pleasant customer service more than makes up for anyone else I'd dealt with there) asking where I would like my deposit sent to, just before I filed a dispute with TDS. The customer service provided by most of the staff at City Life Group was simply rude, ignorant and offensive, and I believe (and was told by them) that it was due to the fact that I was no longer a tenant and so wasn't their customer any more (despite having paid them nearly £16,000 in rent over two years!). If you want an easy ride when reclaiming your deposit, and staff who know how to talk to a human being with any level of decency, DO NOT rent from City Life Group.