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City Life Residential
1.8/5, 5 Reviews
20% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
"City Life are the type of..."
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1 Star Review
By : 'Tom'
Services :
Would you recommend ? : No
2 Aug 2012
People found this helpful2
City Life are the type of letting agents that give the industry a bad name - dishonest and incompetent. It is now two months after the end of our tenancy, and not one penny of the deposit has been returned, following hours on the phone to them, in clear breach of the conditions of the Tenancy Deposit Scheme. They refuse to return calls, blatantly claim that members of staff are out when they are in fact waving at their colleague to fob you off (they use caller ID to try to avoid you, I actually caught them out at this by calling back immediately on a different number, to be answered by the person who had been 'out' 30 seconds earlier). Avoid if at all possible.
What agent could do to change your mind?
They could and should have returned the deposit promptly, rather than holding on to it (all of it, not just the small percentage that was in dispute) for months. They are dishonest, incompetent and plain rude - the worst company it has been my misfortune to deal with for many years. Alex and Rasheed are particularly obnoxious.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
City Life Residential
24 Islington Row, Middleway, Birmingham, West Midlands
B15 1LD
0121 456 3334
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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If you ever want your deposit ...
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1 Star Review
By : 'M'
Branch : Birmingham, 24 Islington Row, Middleway
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B16
8 Jul 2014
People found this helpful3
If you ever want your deposit back after renting, DO NOT use this agent. They are rude, have no manners, they lie about staff being unavailable and are just awful in customer service. I have been trying get my deposit back for two months and it is still being delayed. I left the flat cleaner then ... Read Full Review
What agent could do to change your mind?
Given my deposit back when requested.
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I can only speak for my own ...
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5 Star Review
By : 'customer9432'
Branch : Birmingham, 24 Islington Row, Middleway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B1
14 Nov 2013
People found this helpful0
I can only speak for my own experience but they were great for me- a very personal experience. I did witness some of the 'dark side' mentioned in other reviews here towards other customers, but yer man is a good guy- just don't mess him around. For example, with the bills, its perfectly ... Read Full Review
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[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'Frustrated'
Branch : Birmingham, 24 Islington Row, Middleway
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B16
15 Aug 2013
People found this helpful2
[[EDIT ORIGINAL START]] I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them. Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent is not liable ... Read Full Review
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My son took out a years let ...
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1 Star Review
By : 'Rhian'
Branch : Birmingham, 24 Islington Row, Middleway
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS16
15 Jun 2013
People found this helpful1
My son took out a years let with this company ,the apartment was lovely and he had no problem with agency until he came to the end of his contract and gave notice to quit . The deposit that he payed has still not been given back to him he has complied with all part of his tenancy agreement ,made ... Read Full Review
What agent could do to change your mind?
He should have communicated with use and not hidden behind his desk !!!!!!!
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City Life are the type of ...
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1 Star Review
By : 'Tom'
Branch : Birmingham, 24 Islington Row, Middleway
Services : Letting( As a Tenant )
Would you recommend ? : No
2 Aug 2012
People found this helpful2
City Life are the type of letting agents that give the industry a bad name - dishonest and incompetent. It is now two months after the end of our tenancy, and not one penny of the deposit has been returned, following hours on the phone to them, in clear breach of the conditions of the Tenancy ... Read Full Review
What agent could do to change your mind?
They could and should have returned the deposit promptly, rather than holding on to it (all of it, not just the small percentage that was in dispute) for months. They are dishonest, incompetent and plain rude - the worst company it has been my misfortune to deal with for many years. Alex and Rasheed are particularly obnoxious.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
