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McDonald and Lloyd LLP
3.5/5, 11 Reviews
64% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
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"We rented a property from..."
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1 Star Review
By : 'What'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : WD24
7 Aug 2013
People found this helpful4
We rented a property from this agency in 2012. Not once was the experience a positive one. The house itself was reasonable but with a few issues that we discovered on moving in. On requesting assistance with these issues, the landlord was protected even though promises were made to repair plumbing and structural issues. It took forever to have anyone come out and look at the problems or get quotes for repairs and if you dared complain, Ms Higgins was very quick to be rude, defensive, and unreasonable, clearly unable to see any point you are making. Anything that was done to sort out the issues, was done cheaply to the detriment of the property. Even on going in to the office for face to face discussions to get times and dates for works, they were quick to argue that we were making a fuss over nothing and accused us of "chasing" a repair man out of the property and not letting him do his job despite him saying that there was nothing he could do without prior permission and financing from the landlord. She also took it upon herself to send rude and aggressive text messages when the landlord was contacted by us in regards to the poor management and response from the agency even though she told us to deal with the landlord. Despite David Lloyd (company partner) being aware of the conduct of his employee after complaining about her bullying behavior, nothing was done. The only time they were agreeable was when we decided to leave the tenancy early in which not enough could have been done to get a new tenant. As above, avoid like the plague. Absolutely appalling and a complete nightmare to deal with.
What agent could do to change your mind?
Close the business.
Was this helpful?:
By : David Lloyd
9 May 2015Difficult to comment on this review as it's anonymous and refers to a tenancy that (I assume) ended in 2013, But I have a suspicion who has posted it and will leave it at that! All I can say is that all maintenance issues raised by tenants are treated seriously and we would never employ a contractor to repair a problem 'cheaply'. It's not in our interests or those of our client, the landlord. I think that the fact the reviewer mentions that we were 'agreeable' to replacing them with new tenants may tell you all you need to know.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 88% | £145,000 | £500,000 |
| Lettings | 100% | 88% | £1,150 | £1,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 3 | 3 | 1 | 3 | 0 | 0 | 0 |
Areas covered
- WD24
Address
McDonald and Lloyd LLP
155 St Albans Road, Watford, Hertfordshire
WD24 5BD
01923 230010
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 17:00
- 09:30 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
By : 'Parizade'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Buyer)
Sold price : £153000
Would you recommend ? : Yes
Postcode : WD18
22 Aug 2019
People found this helpful0
I would like to take this opportunity to thank the team at Lloyds of Watford for all the support and help, whilst i was purchasing a flat in Watford. I was kept in the loop at all times, and the team had a very engaging approach and was quick to discuss any issues, and dealt with queries from the ... Read Full Review
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I will say they are the worst ...
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1 Star Review
By : 'The'
Branch : Watford, 155 St Albans Road
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : WD24
2 Feb 2017
People found this helpful1
I will say they are the worst I ever experienced. They are not honnest well for me it's different cause I am just renting but the property was dirty 2 months now and I still having problems that they take ages to fix. First day in no heating for 5 days after it,s the shower 3 weeks. The hoven took ... Read Full Review
Comments on Agent Fees
Really really bad
Comments (1)Was this helpful?:
By : David Lloyd
22 Dec 2018This tenant subsequently left the property in a dreadful state and with arrears on his account. We had to have the property professionally cleaned and cleared of the mess that was left. We claimed...
David Lloyd used his ...
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5 Star Review
By : 'Mark'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Vendor)
Sold price : £500000
Would you recommend ? : Yes
Postcode : HA4
8 Jul 2015
People found this helpful0
David Lloyd used his expertise to guide us throughout the process. He suggested the best way to market our property, which turned out to be an excellent choice. We are sure that the professional photos added value and interest in our property. There response to the open day was beyond our ... Read Full Review
Comments (0)Was this helpful?:
David helped me get my home ...
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5 Star Review
By : 'Happy'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Vendor)
Sold price : £299950
Would you recommend ? : Yes
Postcode : WD24
20 May 2015
People found this helpful0
David helped me get my home on the market quickly. I thought their marketing of my property was excellent and the use of a professional photographer really added value as it made my house stand out. There were plenty of viewing - and offers - and I accepted an offer on my house at the asking price ... Read Full Review
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I thought that buying my ...
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5 Star Review
By : 'Priya'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Buyer)
Sold price : £145000
Would you recommend ? : Yes
Postcode : WD24
13 May 2015
People found this helpful0
I thought that buying my first property was going to be the most stressful time of my life. David helped me find my perfect first home, smoothly and efficiently. Not only that, he went one step ahead with superior customer service and helped me with the spare keys when I locked myself out within ... Read Full Review
Comments (0)Was this helpful?:
I'm a director of a property ...
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5 Star Review
By : 'Duncan'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Vendor)
Sold price : £150000
Would you recommend ? : Yes
Postcode : WD17
11 May 2015
People found this helpful0
I'm a director of a property company in Watford, and have used the services of McDonald & Lloyd since 2003; buying, selling and letting property with them, so it's fair to say I'm well placed to comment on their capabilities! I can honestly say that I have found David & Joanna to have been ... Read Full Review
What agent could do to change your mind?
Competitive
Comments on Agent Fees
Competitive
Comments (0)Was this helpful?:
As a landlord, I have let my ...
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5 Star Review
By : 'Percy'
Branch : Watford, 155 St Albans Road
Services : Letting (As a Owner)
Sold price : £236500
Would you recommend ? : Yes
Postcode : WD18
11 May 2015
People found this helpful0
As a landlord, I have let my Watford properties through McDonald & Lloyd for the past 9 years. They currently manage 10 properties for me. The quality of the tenants they've provided me with has been mostly excellent, and whenever one gives notice to leave, they have another one lined up very ... Read Full Review
What agent could do to change your mind?
Happy... not extortionate. Very reasonable
Comments on Agent Fees
Happy... not extortionate. Very reasonable
Comments (0)Was this helpful?:
David is one of the agent I ...
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5 Star Review
By : 'Jimmy2014'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Buyer)
Sold price : £250000
Would you recommend ? : Yes
Postcode : WD24
11 Aug 2014
People found this helpful0
David is one of the agent I have dealt with on my purchase of property and he is in my opinion one of the best in the neighbourhood. He is friendly and helpful and I would recommend to anyone I ... Read Full Review
Comments (1)Was this helpful?:
By : David Lloyd
9 May 2015Thank you Jimmy for your kind words. We look forward to hearing from you again when it's time to...
We rented a property from ...
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1 Star Review
By : 'What'
Branch : Watford, 155 St Albans Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WD24
7 Aug 2013
People found this helpful4
We rented a property from this agency in 2012. Not once was the experience a positive one. The house itself was reasonable but with a few issues that we discovered on moving in. On requesting assistance with these issues, the landlord was protected even though promises were made to repair plumbing ... Read Full Review
What agent could do to change your mind?
Close the business.
Comments (1)Was this helpful?:
By : David Lloyd
9 May 2015Difficult to comment on this review as it's anonymous and refers to a tenancy that (I assume) ended in 2013, But I have a suspicion who has posted it and will leave it at that! All I can say is that...
Our experience with this ...
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1 Star Review
By : 'ap'
Branch : Watford, 155 St Albans Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WD24
3 May 2013
People found this helpful4
Our experience with this estate agent was terrible - I would go as far as to say that they are the worst agency in Watford please avoid them like the plague My familiy were offered a property to rent by them - this property had a faulty boiler and numerous problems - the agency knew that the ... Read Full Review
Comments (1)Was this helpful?:
By : David Lloyd
9 May 2015An anonymous e-mail which also fails to specify the property this 'tenant' rented, giving us no way of responding. And why is this 'tenant' giving advice on selling a property? Strange, and frankly...
Following the death of my ...
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1 Star Review
By : 'Never'
Branch : Watford, 155 St Albans Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : WD24
11 Jan 2013
People found this helpful2
Following the death of my father, my husband and I decided to move and the "friendly" local estate agent that we had used previously seemed the natural choice to market the property. However, this time was different. I was bullied, harassed and manipulated into selling our house to Joanna ... Read Full Review
What agent could do to change your mind?
In all honesty, I could never trust this agent again. Their behaviour, in my opinion, \'crossed a line\' and certainly nearly destroyed us at a time when we were really trying to \'hold it together\'. We are writing this review because we would like others to know that there is another side to this agent if they are dealing with vulnerable people and so to have the opportunity to make an informed decision about whether or not to do business with them.
Comments (1)Was this helpful?:
By : David Lloyd
11 May 2015On behalf of McDonald & Lloyd, I totally refute all accusations made by Never Again. This was a rather unpleasant and sad end to a professional relationship in which we had acted for the client...
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Last updated at 1/4/2023, 7:24:27 AM by allAgents
